SO/ Maldives 5 étoiles

Dear David, Chic greetings from SO/ Maldives! We are truly delighted to hear that you had such a pleasant and relaxing stay at SO/ Maldives and that your experience with us met the high expectations you have from the Accor group. It is wonderful to know that you enjoyed the beautiful beaches, well-maintained villas, delicious dining experiences, and the smooth arrival and check-in process. We are also pleased to hear that the cleanliness and upkeep of the villas contributed positively to your stay. A very special thank you for recognizing Maria for her attentive care and daily assistance throughout your holiday. We are delighted to know that her support helped make your stay seamless and enjoyable. We are also grateful for your kind words about Badre and our breakfast hostess team member. Your compliments will certainly be shared with them. We truly appreciate your recognition of our sustainability efforts as well. Reducing single-use plastics and promoting more environmentally conscious practices remain very important to us, and we are pleased that these initiatives were noticed during your stay. Thank you once again for your generous feedback and continued trust in Accor hotels. It was our pleasure to host you, and we sincerely look forward to welcoming you back to SO/ Maldives again in the future. Warm regards, Viu – Guest Experience

Dear Gael, We are truly delighted to hear that your stay felt heavenly and seamless from arrival to departure. It is wonderful to know that you enjoyed the service, activities, dining, and accommodations — your kind words mean A. great deal to our entire team. A. special thank you for recognizing Olivier and Anaa. We are very pleased to know that their care and attentiveness contributed to making your stay so memorable. At the same time, we sincerely regret the inconvenience you experienced with the bicycles. This is certainly not the experience we intend to provide, and your feedback has been noted so we can further improve and prevent such occurrences. Thank you once again for your valuable feedback. We look forward to welcoming you back to SO/ Maldives for another exceptional stay. Warm regards, Viu – Guest Experience

Dear Rudy, Warm greetings from SO/ Maldives! Thank you for taking the time to share such detailed feedback following your stay and please allow us to clarify a few points. Regarding the villa change request, an alternative villa was offered when the sun exposure on the deck did not meet your expectations. As your reservation was for a water villa, an option to upgrade to an ocean-view villa was also presented, which you chose not to proceed with. Your early arrival was accommodated at 10:15 AM, allowing you to settle in ahead of the standard check-in time. Your late check-out request was also arranged in line with the agreed terms. For the dolphin excursion, the charge applied covered two adults, not three as mentioned, and reflected a lower amount than stated. As this is a natural wildlife experience, dolphin or turtle sightings cannot be guaranteed, however many guests do enjoy the excursion and share positive feedback. As for your final evening’s dinner, the bill reflects two main courses, one dessert, and drinks. We sincerely value your recognition of the team members who made a positive impression, particularly guest experience porters and the Citronelle Club hosts. Your observations concerning pricing, villa location, and the check-out process are noted and will be shared with the relevant departments for review, supporting our ongoing efforts to refine and enhance the guest experience. We appreciate your time and wish you well in your future travels. Kind regards, Viu - Guest Experience

Dear Stephane, Chic greetings from SO/ Maldives! Thank you for your thoughtful and wonderful review. We’re delighted to hear that your entire stay was very pleasant, with exceptional service and special attention throughout. It’s fantastic that the culinary experience left such a great impression as well. We’re honored that every member of our team contributed to your satisfaction, that truly reflects the spirit we strive for at SO/ Maldives. We can’t wait to welcome you back for an even more exceptional experience soon. Warm regards, Viu – Guest Experience

Dear Mimoun, Chic greetings from SO/ Maldives! Thank you so much for your wonderful feedback. We are delighted to hear that your stay was nothing short of exceptional. Our heavenly beaches and well-equipped water villas are designed to offer the ultimate in comfort and tranquility, and it’s fantastic to know they lived up to your expectations. Ahsan will be thrilled to hear your kind words, he truly embodies the spirit of attentive and heartfelt service that we pride ourselves on. Olivier, as part of our management team, is also always keen to personally connect with our guests. Thank you again for choosing us and for sharing your experience. We look forward to welcoming you back for another unforgettable stay. Warm regards, Viu – Guest Experience