SO/ Maldives 5 étoiles

Dear Vicky, Chic greetings from SO/ Maldives! We are truly delighted to hear that your stay felt like a dream and that you enjoyed the peaceful atmosphere, beautiful surroundings, immaculate cleanliness, and warm hospitality provided by our team. It is especially rewarding to know that you found the resort magical and appreciated the comfort of your villa and bedding. A very special thank you for recognizing Wifaq, Wiz, and Luna for their outstanding hospitality. We are delighted to know that Wifaq's dedication and kindness helped make your stay seamless and memorable, while Wiz's attention to detail ensured your villa remained spotless and comfortable throughout your stay. We are equally grateful for your kind recognition of Luna, and your generous compliments will certainly be shared with all of them. We also appreciate your constructive feedback regarding the breakfast selection and variety. Guest feedback is invaluable to us, and we will share your comments with our culinary team as we continuously look for ways to enhance our dining experiences while catering to the diverse preferences of our international guests. Thank you once again for choosing SO/ Maldives. It was our absolute pleasure to host you, and we sincerely look forward to welcoming you back again for another unforgettable island escape in the future. Warm regards, Viu – Guest Experience

Dear Haicha, Chic greetings from SO/ Maldives! We are delighted to hear that you enjoyed our convenient location, the comfort of our overwater bungalows and beach villas, and the warm hospitality from our team. Your kind words mean a great deal to all of us, and we truly appreciate your support. Thank you once again for choosing SO/ Maldives. We sincerely look forward to welcoming you back for another relaxing and memorable getaway in the future. Warm regards, Viu – Guest Experience

Dear David, Chic greetings from SO/ Maldives! We are truly delighted to hear that you had such a pleasant and relaxing stay at SO/ Maldives and that your experience with us met the high expectations you have from the Accor group. It is wonderful to know that you enjoyed the beautiful beaches, well-maintained villas, delicious dining experiences, and the smooth arrival and check-in process. We are also pleased to hear that the cleanliness and upkeep of the villas contributed positively to your stay. A very special thank you for recognizing Maria for her attentive care and daily assistance throughout your holiday. We are delighted to know that her support helped make your stay seamless and enjoyable. We are also grateful for your kind words about Badre and our breakfast hostess team member. Your compliments will certainly be shared with them. We truly appreciate your recognition of our sustainability efforts as well. Reducing single-use plastics and promoting more environmentally conscious practices remain very important to us, and we are pleased that these initiatives were noticed during your stay. Thank you once again for your generous feedback and continued trust in Accor hotels. It was our pleasure to host you, and we sincerely look forward to welcoming you back to SO/ Maldives again in the future. Warm regards, Viu – Guest Experience

Dear Gael, We are truly delighted to hear that your stay felt heavenly and seamless from arrival to departure. It is wonderful to know that you enjoyed the service, activities, dining, and accommodations — your kind words mean A. great deal to our entire team. A. special thank you for recognizing Olivier and Anaa. We are very pleased to know that their care and attentiveness contributed to making your stay so memorable. At the same time, we sincerely regret the inconvenience you experienced with the bicycles. This is certainly not the experience we intend to provide, and your feedback has been noted so we can further improve and prevent such occurrences. Thank you once again for your valuable feedback. We look forward to welcoming you back to SO/ Maldives for another exceptional stay. Warm regards, Viu – Guest Experience

Dear Rudy, Warm greetings from SO/ Maldives! Thank you for taking the time to share such detailed feedback following your stay and please allow us to clarify a few points. Regarding the villa change request, an alternative villa was offered when the sun exposure on the deck did not meet your expectations. As your reservation was for a water villa, an option to upgrade to an ocean-view villa was also presented, which you chose not to proceed with. Your early arrival was accommodated at 10:15 AM, allowing you to settle in ahead of the standard check-in time. Your late check-out request was also arranged in line with the agreed terms. For the dolphin excursion, the charge applied covered two adults, not three as mentioned, and reflected a lower amount than stated. As this is a natural wildlife experience, dolphin or turtle sightings cannot be guaranteed, however many guests do enjoy the excursion and share positive feedback. As for your final evening’s dinner, the bill reflects two main courses, one dessert, and drinks. We sincerely value your recognition of the team members who made a positive impression, particularly guest experience porters and the Citronelle Club hosts. Your observations concerning pricing, villa location, and the check-out process are noted and will be shared with the relevant departments for review, supporting our ongoing efforts to refine and enhance the guest experience. We appreciate your time and wish you well in your future travels. Kind regards, Viu - Guest Experience