ibis Styles Sydney Central 3,5 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 990

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27 Wentworth Ave, 2010 SYDNEY, Australia

Opis

O hotelu

  • Centrum Sydney CBD, tuż obok modnych Surry Hills

  • Krótki spacer do wielu opcji transportu

  • Całodobowa recepcja, samoobsługowy punkt zameldowania i bezpłatna przechowalnia bagażu

  • W każdym pokoju znajduje się aneks kuchenny z mikrofalówką i mini-lodówką

  • Bezpłatna sieć WIFI w miejscach publicznych i w każdym pokoju

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Lokalizacja hotelu

ibis Styles Sydney Central

27 Wentworth Ave
2010 SYDNEY
Australia

Pozycja GPS:-33.8781878, 151.2108804

Telefon
Faks 0/00000

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MEE SO

Explore the dynamic fusion of Seoul & Tokyo at Mee So, blending classic street food with modern flair. Our signature cocktails pay homage to Japanese and Korean artists, while our menu offers a fusion of traditional techniques and innovative flavours.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.1/5  Liczba opinii: 1 990

Ocena TripAdvisor  3.0/5  Liczba opinii: 74

Another awesome stay

Ocena na stronie TripAdvisor 5.0/5

Nicsteve1 Couples - Opinia zatwierdzona w TripAdvisor

I stay in this hotel about 10 times a year or more. Always a great place and we love the renovations. The restaurant and bar are an awesome addition. My only negative is that the air conditioning is so old and does not work efficiently. Seems to always be hot no matter what temp we set.

COMPUTER SAYS NO ....no empathy

Ocena na stronie TripAdvisor 3.0/5

Clivecheddar Opinia zatwierdzona w TripAdvisor

OK on balance good value, good position, relatively clean and well appointed but....on checkout I got slugged with a late checkout fee. No question ...I was checking out late by close to 2 hours. However when I tried to check with reception the phone rang and rang. I figured a cleaner would knock on the door when they wanted to clean and I would leave then. No. Someone from front desk knocked and said I had overstayed and did I ask for a late check out. No, I said but I will leave now. I left and when I did the self checkout I had a fee levied. I explained that I tried to call to ask about late checkout arrangements and there was no answer (light on for desk staff at Ibis). Given 2 of the three elevators were not operational for several hours on Saturday involving us walking up and down 16 flights of stairs (or waiting 10 minutes) and given that our room somehow missed being cleaned on Sunday I explained that there should be some give and take on this issue. I then received a lecture on the fact that I should have read the conditions and ascertained there was a late check out procedure I had to observe and that the lift technician was only at the hotel for 30 minutes. Implication on the latter was that I was being untruthful by suggesting it was several hours. I admit I did not read all the conditions when I did my self check in. My bad. My problem in the end was not being treated as a customer. Rather I received a calm passive aggressive response. Like asking for leeway from an airline. In the end the manager said the charge would be reversed. However I note that it is still pending on my credit card statement. Budget hotel so maybe that is what I should expect and technically I was in the wrong for not having read all the conditions.

Value for money

Ocena na stronie TripAdvisor 3.0/5

jessica_h_sydney Rodziny - Opinia zatwierdzona w TripAdvisor

Great location and value for money. Unfortunately we ended up with a room that had a dirty bathroom, bugs in the bathroom and missing doors on the wardrobe. We stayed for 4 night and each day we got new towels and for two days they made our beds. Unfortunately they did not take away the rubbish or clean dishes or replace with new.

mDear Jessica, Thank you for taking the time to provide feedback on your recent stay at our hotel. While I'm pleased to hear that you found our location convenient and considered us a good value for money, I am deeply sorry to learn about the issues you encountered with your room during your stay. Your experience with a dirty bathroom, bugs, and missing wardrobe doors is truly unacceptable. I can only imagine how uncomfortable and inconvenient this must have been for you. I sincerely apologize for the distress this has caused. Please rest assured that we take such matters very seriously, and we have passed this feedback on to our housekeeping and maintenance teams so they can address these issues immediately and prevent recurrence. I also apologize for the inconsistency in our housekeeping services during your stay. It is disheartening to hear that we did not meet your expectations in terms of cleanliness and attentiveness. Your feedback regarding the failure to remove rubbish, clean dishes, and replace used items has been shared with our housekeeping team to ensure we improve our service standards moving forward. We are taking immediate action to rectify these issues and prevent them from happening again. At Ibis Styles Sydney Central, we strive to provide each guest with a comfortable and enjoyable stay, and I regret that we fell short of meeting this goal during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement, and I appreciate you bringing these issues to our attention. Once again, I apologize for the shortcomings you experienced, and I hope to have the opportunity to regain your trust and provide you with a much-improved experience during your next visit. Best regards, Moises Front Office Ibis Styles Sydney Central

Central location

Ocena na stronie TripAdvisor 3.0/5

Jamie W Opinia zatwierdzona w TripAdvisor

Good location rooms ok often no house keeping biggest issue was the 99.00 dollar taxi fair should be around 50 to 60 I feel my recommendation to anyone budget conscious be to use train but Sydney has a lot to see but be prepared for cashless transactions.

Dear A8435LD, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest assessment and apologize for any shortcomings you experienced with us. I'm glad you found our hotel's location convenient for exploring Sydney. However, we are genuinely sorry to learn that the room's cleanliness did not meet your expectations and that you encountered challenges with our housekeeping services. I can understand how this could have affected your stay. Please know that your comments will be shared with our housekeeping team to ensure that we address any deficiencies in our service. Your recommendation regarding using the train for budget-conscious travellers is valuable, and we are certainly advising our guests accordingly. Once again, thank you for sharing your feedback with us. We take guest feedback seriously and are committed to continuously improving our services based on the valuable input we receive. We hope to welcome you back to our hotel and make your stay more enjoyable. Best regards, Moises Front Office Ibis Styles Sydney Centra

SCAM - They charge your card without your consent

Ocena na stronie TripAdvisor 1.0/5

Yukeng L Opinia zatwierdzona w TripAdvisor

I made a reservation and paid in full via Qunar.com. When I checked in, I was asked to beep my credit card onto the eftpos machine for additional charges. Unfortunately, on the day of my checkout 25/05/2024, I had this fee of 311.24 being deducted by Ibis Sydney Central. I had run downstairs to the reception, and their staff told me that because its pending, they can’t provide any action. I also confirmed that there wasn’t additional charges to pay for. I had to check out on that day because my flight was on the day to return to Brisbane. During the following week (27/05 – 2/6), I had made 3 calls to ibis sdyney and request a follow up, initially the staff said they couldn’t see any fees being deducted. I had called them again today on the 4th of June, and the staff answered said that one of their colleagues is dealing with it and will let the finance department know. But tonight!!! I was being deducted 311.24 again!!! OUT OF NO REASON, for the second deduction without even successfully refunding my first deduction. How can a hotel just deduct from you after a week of your visit and there was no email or such to inform me of what the cost was. I booked this hotel only because of its location and because it’s a branded hotel with so many branches. I have never come across a hotel that steals people’s monies, fraudulently uses someone’s credit card and with such a poor management.

Dear Yingjun, We are writing to you today to address the issues you encountered during your recent stay at Ibis Sydney Central. We fully understand and acknowledge your frustration, and we are deeply sorry for the inconvenience and disappointment this has caused you. This matter was escalated to the highest level of our management, and we took immediate steps to rectify the situation. There was a technical issue involving the online travel agent where you made the booking, resulting in incorrectly charging you. We have ensured that you receive a full refund. Additionally, we have put measures in place to prevent similar incidents from happening in the future. Your feedback is invaluable to us, and we want to assure you that your experience reflects a different standard of service that we strive to provide at Ibis Sydney Central. Thank you for bringing this matter to our attention, and once again, please accept my sincere apologies for the inconvenience caused. We value your patronage and hope to welcome you back to Ibis Sydney Central under more favorable circumstances. Sincerely, Moises Front Office Ibis Styles Sydney Central

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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