Mercure Brisbane Garden City 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 429 beoordelingen

Mercure Brisbane Garden City - Image 1
Mercure Brisbane Garden City - Image 2
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Omschrijving

Extras van het hotel

  • Newly refurbished public spaces

  • Meeting Space, complimentary Wi-Fi and onsite parking available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with microwave and fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Onze accommodaties

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Hotel locatie

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australië

Gps:-27.56515, 153.08693

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.6/5  429 beoordelingen

TripAdvisor score  3.0/5  10 beoordelingen

Avoid room 301

Tripadvisor-waardering 2.0/5

Geoff L Gecertificeerde beoordeling door TripAdvisor

If you are given room 301 ask for a change before leaving reception. The fridge is not working at all. They have placed a wet towel on the lower level of the fridge. The aircon also does not cool the room. When the sun goes down open the windows. There are stains on the curtain and one of the couch cushions. Not up to the usual Mercure standards I have previously stayed at

Beyond the foyer is a dirty and run down place.

Tripadvisor-waardering 2.0/5

R7966QLrachelh Gecertificeerde beoordeling door TripAdvisor

Terrible! Cheap, not enough staff and they never answered the phone. When staff were available they were friendly and provide good customer service. Room service probably would not have come if I didn’t go down and get it after an hour and a half. My first room (which I got changed) was filthy, bed sheets had not been changed and smelled like cologne, the carpet had crumbs and rotten tomato seeds in it, the sofa had suspicious stains, the shower had mould, broken tiles near the toilet, broken glass near the toilet, and the tiles were not mopped or clean. The new room appeared better until I went for a shower and realised it had not been cleaned and there was still a dirty shower cap in there as well as a hair tye on the shampoo. The sofa was not much better. There is no fresh drinking water offered. In a good location and close to everything. I won’t be recommending this place to anyone at all.

Lovely clean helpful

Tripadvisor-waardering 5.0/5

R5933HJl Gecertificeerde beoordeling door TripAdvisor

Lovely helpful staff. Late booking after our original hotel in gold coast over booked and left us without accommodation. They were very so helpful easy to find and nice rooms and good price. Plenty of parking.

Fantabulous location

Tripadvisor-waardering 4.0/5

Kathryn N Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Lovely friendly and attentive staff and rooms were very clean with great facilities. Easy access to the hotel and ample parking. Short walk to Garden City which has some great eateries We had a great stay Thankyou.

Tired and cold

Tripadvisor-waardering 2.0/5

SeekerAus Zaken - Gecertificeerde beoordeling door TripAdvisor

This place is tired and cold. There is no heating in the rooms. When I called reception to report the aircon not heating they advised the system needed to be replaced and they were aware it didn’t work. This was across the whole hotel so they couldn’t move me to another room. They gave me a noisy portable fan heater instead. The extra blanket I asked for to put in the bed had brown stains on it. The hot water in the bathroom is barely warm. I showered with only the hot tap turned on and was cold when I got out. I ordered a pizza via room service but it was undercooked and soggy. Their food menu is very limited and you can’t get a glass of wine - only a whole bottle. This hotel really isn’t up to the standards that I expect for Mercure. It belongs to a budget group instead. The staff were friendly enough and tried to help. It’s conveniently located in the Brisbane suburbs if you want to avoid the city, but it would have been nicer to stay at a better hotel in the city.

Dear SeekerAus, Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mercure Brisbane Garden City is relatively new to the Accor network, and we are very excited for the planned works ahead. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 345 beoordelingen 9.4/10 Locatie
  • 653 beoordelingen 4.5/10 Kamer
  • 449 beoordelingen 7.7/10 Service
  • 21 beoordelingen 7.3/10 Wifi
  • 355 beoordelingen 3.9/10 Comfort
  • 328 beoordelingen 3.3/10 Netheid
  • 127 beoordelingen 4.9/10 Ontbijt
  • 123 beoordelingen 2.2/10 Eten

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