Mantra on Mary - Brisbane 4 sterren

Comfortable beds great size room. Bathtub shower was very difficult to use with mobility problems and oldies. Plenty of places to eat close by. Queen St for shopping close by as well. Wonderful view. We were warned about construction noises from cross river rail. We didn't hear anything. It was great.

We stayed in a balcony apartment. It was very spacious & well equipped. Don’t bother to pay extra for a balcony because the outlook is looking at high rise buildings. Also be aware there is no separate shower & it is very difficult to get in & out of the bath with no handles to help. The bath is also very slippery to get out of. The apartment is very central & within walking distance to everything in the CBD.

On the 12th September 2023 I checked in at 8pm, left to grab dinner, came back to the room, realised the shocking condition, and checked out by 10pm. It ruined my stay in Brisbane and caused me a lot of stress and inconvenience finding a new hotel at 10pm. I was surprised by the lack of customer service from the reception staff when asked for the check-out showing absolutely no interest or care for the reasons why. It seems this happens to them on a daily basis with other hotel guests, so it didn’t come as a surprise. The room was in a filthy and unhygienic condition with dirty browned bedsheets and black hair all over it, stained carpets, stained curtains, stained sofa, damaged furniture, a full trash bin, not working bedside table lamp, dirty kitchen cupboards, mold & scum in the bathroom, and an overall bad smell. The list could go on.. I was appalled by the poor quality and the lack of hygiene at this Mantra on Mary, as it is in the Brisbane CBD and part of the Accor group which is a real shame. Upon check out I only got a refund for 1 night, instead of 2 that I booked due to their "refund policy. At this time I was too tired to argue and just wanted to check into my new hotel and rest. I am a frequent traveler, and have never come across something like this before. Please be warned and stay away from this "hotel"

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I had very bad and unpleasant experience during my stay. The management team didn't act fast enough to resolve the problem. However, their receptionists were very helpful, supportive and professional.