Mercure Brisbane Garden City 4 stelle

Giudizio clienti (Valutazione ALL) 3.8/5 1.107 recensioni

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Mercure Brisbane Garden City - Image 1
Mercure Brisbane Garden City - Image 2
Mercure Brisbane Garden City - Image 3
Mercure Brisbane Garden City - Image 4
18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Descrizione

I plus dell'hotel

  • Spazi pubblici rinnovati di recente e aria condizionata in ogni camera

  • Sono disponibili spazi per riunioni ed eventi con WIFI gratuito e parcheggio in sede

  • Servizio eccellente, reception 24 ore su 24, lavanderia in comune e atmosfera rilassante

  • Ogni camera dispone di cucinotto con mini frigo

  • 15 minuti da Brisbane centro, 2 minuti dal Westfield Garden City, 30 minuti dalla Gold Coast

Le nostre sistemazioni

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Posizione dell'hotel

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

Coordinate GPS:-27.565799, 153.086611

Telefono

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.8/5  1.107 recensioni

Giudizio TripAdvisor  3.0/5  22 recensioni

Would never book again!

Punteggio Tripadvisor 1.0/5

RachelL621 Recensione certificata TripAdvisor

My stay was deeply disappointing. The room’s cleanliness and maintenance fell far below Accor standards (including mould in the shower, dirty cups left behind, and empty body wash dispensers), security measures were inadequate, and housekeeping entering without knocking. I raised these concerns at checkout and again via email, yet I have not received any response from management.

Dear Rach, Thank you for sharing your experience with us. I sincerely apologize for the shortcomings you encountered during your stay. Cleanliness and maintenance are of utmost importance, and I regret that we did not meet your expectations in these areas. Additionally, I understand your concerns regarding security and housekeeping protocols. Your feedback is valuable, and it will be addressed with our team to ensure improvements. I am sorry to hear that you have not received a response; we will review our communication processes to enhance our guest relations. Himanshu Malhotra Front Office Manager

Great stay, wonderful staff

Punteggio Tripadvisor 5.0/5

Melissa L Recensione certificata TripAdvisor

Great service. Staff were very kind. Room clean and comfy and hotel is in a great location. Easy M1 access and plenty of food options at nearby shopping centre. Good for business as convenient to access airport if you allow for peak hour. Five stars.

Dear Guest, Thank you so much for your wonderful review and five‑star rating. We’re delighted to hear that you enjoyed our friendly service, comfortable rooms, and convenient location. It’s great to know our proximity to the M1, nearby dining options, and easy airport access helped make your stay smooth and productive. Himanshu Malhotra Front Office Manager

Friendly staff but average rooms.

Punteggio Tripadvisor 3.0/5

Tina E Recensione certificata TripAdvisor

I have stayed twice so far. Friendly staff. The first large room was a bit warm as the air conditioner seemed to struggle to keep up. There is no flyscreens on the windows so when you open them bugs fly in. My TV had no remote on the second visit. I reported it and they tried some other remotes they have but none seemed to work so they just said 'bad luck'. When I tried to watch my TV from my iPhone, it connected to a TV on a lower level instead. There is also no power points next to the bed so you can only charge devices on the other side of the room. Phone did not work either to be able to call reception. If you are looking for the QR code to order anything, sometimes they are behind the pillow on the bed and you can't see them.

Dear 20tinae, Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re really glad to hear that our team made you feel welcome, though we’re disappointed to learn that several aspects of your room didn’t meet expectations. We appreciate you highlighting the issues with the air conditioning, window screens, and the TV remote. Your experience with the TV connection and the response you received is certainly not the standard we aim for, and we’ll be addressing this with our team to ensure it doesn’t happen again. We’re also reviewing the placement of QR codes and the availability of bedside power points and working phones, as these conveniences make a big difference to a comfortable stay. Your feedback is incredibly valuable and helps us improve the experience for all guests. We hope we’ll have the chance to welcome you back and provide a stay that reflects the level of comfort and service we strive for Himanshu Malhotra Front Office Manager

Comfortable room

Punteggio Tripadvisor 5.0/5

pezandmez2016 In coppia - Recensione certificata TripAdvisor

We had a great stay our room was comfortable. The staff were friendly and helpful. The breakfast is good, very tasty and gave us a lift to start our day. The Garden City shopping area is within walking distance and the M1 is easy to get to.

Dear Guest, Thank you for sharing your lovely feedback. We’re delighted to hear that you had a great stay and found your room comfortable. It’s wonderful to know our friendly team and tasty breakfast helped start your day on a positive note. We’re also glad you enjoyed the convenience of our location, with Garden City and the M1 so close by. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Himanshu Malhotra

⭐️ Star out of 5

Punteggio Tripadvisor 1.0/5

NorthStar36020266963 Per affari - Recensione certificata TripAdvisor

⭐ 1 out of 5 stars As long-time Accor members, we were extremely disappointed with our stay at Mercure Brisbane Garden City. Upon arrival, I was met with an abrupt receptionist who refused to let me check in because the booking was under my husband’s name. He was at work and arriving later, which meant I had to wait — something we’ve never experienced at any other hotel, Accor or otherwise. The room was overpriced for what it offered. The shower was dirty and barely worked, and the overall cleanliness and service were well below Accor standards. We expect better from an Accor property and sadly will not be returning.

Dear Guest, Thank you for taking the time to share your experience, and for your long-standing loyalty as Accor members. We’re truly sorry to hear that your recent stay fell so far short of the standards you rightfully expect. Your check‑in experience is particularly concerning. While we do have procedures in place for guest security, these should always be handled with clarity, warmth, and flexibility — not abruptness. We apologise that this was not your experience, and we’ll be reviewing this with our team to ensure our approach is both secure and welcoming. We’re also disappointed to learn about the issues with cleanliness and the condition of your room. This is not reflective of the level of comfort or care we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We genuinely appreciate your feedback, as it helps us improve and better support our guests. While we understand your decision, we hope you might reconsider in the future and allow us the opportunity to provide the high‑quality stay you should always expect from an Accor property. Himanshu Malhotra Front Office Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 485 recensioni 9.7/10 Posizione
  • 886 recensioni 5.5/10 Camera
  • 734 recensioni 7.4/10 Servizio
  • 19 recensioni 6.8/10 Internet
  • 488 recensioni 4.7/10 Pulizia
  • 202 recensioni 5.8/10 Colazione
  • 197 recensioni 6.5/10 Rapporto qualità/prezzo
  • 22 recensioni 5/10 Bevande

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