Novotel Brisbane South Bank 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 4.811 recensioni

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Novotel Brisbane South Bank - Image 1
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38 Cordelia St, 4101 SOUTH BRISBANE, Australia

Descrizione

I plus dell'hotel

  • Offriamo varie sistemazioni per soddisfare clienti in viaggio d'affari, coppie e famiglie.

  • The hotel features easy laneway access to the convention centre.

  • Abbiamo camere dotate di comfort e facilità di accesso per ospiti in sedia a rotelle.

  • Le suite Junior offrono salotto separato e camera con vista sui sobborghi di Brisbane.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

Coordinate GPS:-27.47748, 153.01734

Telefono
Fax +61 7 3295 4145

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

SPICE CENTRAL KITCHEN & BAR

Scoprite la semplicità della saporita cucina locale allo Spice Market. Nella cucina a vista, nel cuore della sala ristorante, vengono preparati piatti fantasiosi ma equilibrati.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  4.811 recensioni

Giudizio TripAdvisor  4.5/5  795 recensioni

Certificato d'eccellenza 2025

Ripped off

Punteggio Tripadvisor 1.0/5

TPR S Recensione certificata TripAdvisor

A charge appeared on my account for food and alcohol at Spice Central Kitchen & Bar that did not belong to me. When I informed the duty manager, she was unable to produce a signed bill but refused to reverse the charge and insisted that my card was not charged. When the charge appeared on my bank statement, I emailed her but she ignored me completely!

Hi there, Thank you for sharing this information with us. When you have a moment, could you please email us directly at ha0x0-sl2@accor.com so we can look into this as promptly as possible? Kind regards, Atlanta Bell Digital Marketing Manager Novotel Brisbane South Bank

Very Poorly Managed Hotel

Punteggio Tripadvisor 1.0/5

RieMcD Recensione certificata TripAdvisor

Very poorly managed hotel that is obviously cutting costs to bare minimum. The things I expect of a Novotel are sheets that are not scratchy, more than 1 towel each for an overnighter, particularly where there is a pool, and friendly service for Gold status members who also have paid Accor membership. You definitely get none of those at the Novotel at South Brisbane. If you ask for a later check out to 12 noon it’s an automatic and emphatic NO. I, therefore, had to check out and sit down at the Bar area trying to do some work while my husband attended a meeting elsewhere. I tried to order something to eat after 11 am from the Bar Menu but was told the onlything I could get was a drink. I ordered a lemonade / Sprite but got a soda water with a piece of lemon? There are no cafes close by / across the road so you have no choice and have to hike over the South Bank so you would think the Bar Menu would start earlier or you could at least get a toasted sandwich or something the Bar staff could handle. There is not enough parking. Never had that problem at the Sofitel in Brisbane or the Pullman, both of which are in the City. With this Hotel you have to Park over at the Convention Centre. The staff couldn’t have been more unpleasant and unhelpful if they tried.

Dear Guest, Thank you for sharing your feedback. I’m truly sorry that your experience with our team felt unkind and unaccommodating. This is not the level of service we strive to deliver. Your comments have been shared with our leadership team, and we are addressing them seriously to ensure a higher standard of guest care moving forward. I also apologise for the discomfort with the linens and any confusion regarding towels. Additional towels are kept in the cupboard, and we’re always happy to provide more upon request - this should have been made clearer to you. Regarding late checkout, while we always try to accommodate such requests they are subject to availability. Unfortunately, on this occasion we were unable to extend your stay, as we needed to prepare rooms for arriving guests. I’m sorry this left you in a difficult position. We understand your frustration with limited food service before midday and are reviewing our offerings to improve flexibility. As for parking, we regret the inconvenience; space onsite is limited, and we do our best to direct guests to the nearest available options. We truly appreciate you taking the time to share your experience with us. Your feedback helps us continue to grow and deliver a better experience for every guest. Kindest regards, Novotel Brisbane South Bank

Best hotel in Brisbane

Punteggio Tripadvisor 5.0/5

Fearless12416346793 Recensione certificata TripAdvisor

The room is comfortable, cosy and clean. In addition the bathroom setup is amazing. The highlight of my staying is the friendly and helpful staff. Katie, the front desk was simply amazing.

Dear Guest, Thank you for your generous review and thoughtful feedback. We're delighted to hear that you found your room comfortable, cosy and clean, and that the bathroom layout was a highlight. We're especially pleased to know our team left such a positive impression. It’s always rewarding to hear when our service helps make a stay memorable. We hope to welcome you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

Outstanding service and stay

Punteggio Tripadvisor 5.0/5

Deidre K Recensione certificata TripAdvisor

⭐️⭐️⭐️⭐️⭐️ I had an absolutely wonderful stay at Novotel South Bank! The hotel was spotless, stylish, and in the perfect location — close to everything yet peaceful and relaxing. The highlight of my stay, though, was the outstanding service from Katie. She went above and beyond to make sure everything was perfect, from check-in to check-out. Her warm, friendly attitude and genuine care made me feel truly welcome. Thank you, Katie, for your exceptional service — you’re a real credit to the Novotel team! I’ll definitely be back and highly recommend this hotel to anyone visiting Brisbane.

Dear Guest, Thank you for your wonderful review. We're delighted to hear you enjoyed your stay, especially our clean and stylish environment and peaceful yet central location. It’s especially heartening to know that our team’s service left such a lasting impression - your kind words mean a great deal. We’ll be sure to pass on your appreciation. We look forward to welcoming you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

Gutes Hotel, gute Lage

Punteggio Tripadvisor 4.0/5

Zivo13713 In coppia - Recensione certificata TripAdvisor

Das Zimmer im Novotel war sauber, grosszügig und modern. Das Hotel ist an einer guten Lage und man ist schnell am Wasser und bei zahlreichen Restaurants. Schade war jedoch, dass unsere mehrere Tage vor der Anreise gestellte Anfrage bezüglich Restaurantempfehlungen zweimal unbeantwortet blieb. Dies obwohl dann im Hotelzimmer via QR-Code ebensolche Empfehlungen abgerufen werden konnten (leider zu spät für eine Reservation).

Hey there, thank you so much for your review! We're happy to know that you enjoyed the overall experience when staying with us. As we strive to offer a superior service to our guests, I made sure to forward your comments to our Front Office Manager to review and address the concern raised. We hope to have the chance to welcome you back soon. Kind regards. Leticia, Digital Marketing Manager.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.719 recensioni 8.9/10 Posizione
  • 2.617 recensioni 8/10 Camera
  • 2.501 recensioni 8.4/10 Servizio
  • 66 recensioni 3.5/10 Internet
  • 1.077 recensioni 7.5/10 Comfort
  • 1.028 recensioni 7.6/10 Pulizia
  • 806 recensioni 7.3/10 Cibo
  • 731 recensioni 7.6/10 Colazione

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.