Mantra on Mary - Brisbane 4 stelle

Giudizio clienti (Valutazione ALL) 3.8/5 827 recensioni

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Mantra on Mary - Brisbane - Image 1
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Mantra on Mary - Brisbane - Image 4
70 Mary Street, 4000 BRISBANE, Australia

Descrizione

I plus dell'hotel

  • Situato in zona centrale

  • Spaziosi appartamenti autonomi

  • Ampia palestra, piscina all'aperto e spa giornaliera

  • A pochi passi da negozi e ristoranti

  • Pluripremiata Day Spa in loco

Le nostre sistemazioni

Posizione dell'hotel

Mantra on Mary - Brisbane

70 Mary Street
4000 BRISBANE
Australia

Coordinate GPS:-27.472089, 153.026861

Telefono
Fax +61 7 3102 5194

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Centro fitness
  • Wifi
  • Aria condizionata

Piscina

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.8/5  827 recensioni

Giudizio TripAdvisor  3.5/5  1.823 recensioni

disappointing

Punteggio Tripadvisor 2.0/5

Murrayabcdefg Per affari - Recensione certificata TripAdvisor

As a regular accord ‘user’ I was disappointed with the Mantra on Mary! The Rooms were very shabby! Drapes didn’t hand well, carpet scuffed up. Over shower bath was dangerous, on bath matt. The general appearance and condition was less than satisfactory. I will reconsider MANTRA Stays in the future!

Hi Murray, Thank you for taking the time to share your feedback. We sincerely apologize that your experience at Mantra on Mary fell short of the standards you’ve come to expect as a valued Accor guest. We regret that the condition of the room, including the drapes, carpet, and bathroom setup, did not meet your expectations. Your concerns regarding the over-shower bath and bath mat are noted, and we will assess these elements to improve both safety and presentation. We are committed to ensuring all our guests enjoy a comfortable and well-maintained environment, and your feedback highlights areas where we need to focus our attention. It’s our hope that we’ll have the chance to regain your trust and provide a significantly improved experience should you choose to stay with us again. Please don’t hesitate to reach out directly if there’s anything further we can do. Kind Regards, Travis Barnes Front Office Supervisor

Minimal Use.

Punteggio Tripadvisor 2.0/5

Ro H Recensione certificata TripAdvisor

It’s a very central hotel. If you walk through the casino you can acces south bank on foot. At night you can listen to the intense construction workers and machinery or the police sirens. The shower is a high step up over the bath. There was mould in my bathroom and shower. The carpets are very dirty and stained. Crockery available a hit and miss. Uneven. The lift is wonky. Under renovation.

Hi Ro, Thank you for sharing your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. I’m glad you enjoyed our central location, but I apologize for the disturbances from the nearby construction and any noise that impacted your stay. We understand that these external factors can be disruptive and appreciate your understanding as we navigate this period of renovation. Regarding the cleanliness issues you encountered, including the mould in the bathroom and stained carpets, please accept my sincerest apologies. I will ensure that your comments are addressed with our housekeeping team to improve our standards. Your feedback about the crockery and the lift is also valuable as we work to enhance our facilities. Thank you for taking the time to provide your input. We hope to have the opportunity to improve your experience in the future. Kind Regards, Travis Barnes Front Office Supervisor

Nightmare - Do NOT stay here

Punteggio Tripadvisor 1.0/5

M W Recensione certificata TripAdvisor

The carpet was visibly dirty and stained, the room key needed to be re cut 4 times to work, there was visible dirt on carpets, floors, surfaces. I would not stay here, parking is a nightmare - in the event that you do book/ secure it you will be met with tenants blocking the driveway/ access/ spaces/ driving dangerously. The staff were very friendly but couldn't do anything regarding the rooms not having having been cleaned. There is no food and construction work is 24/7. This was so bad i have asked it be removed from our corporate travel system. I've never stayed anywhere this dirty, i can now see multiple reviews regarding the need for cleaning to be reviewed - which means it's not been reviewed/ attended to after multiple pieces of feedback.

Hi Melinda, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the issues you experienced during your stay at Mantra on Mary. It is unacceptable to hear about the cleanliness of your room and the state of the carpets, as well as the challenges you faced with parking and access. We take your comments very seriously and will address them with our housekeeping and maintenance teams immediately. Your feedback about the room keys and the noise from construction is also important, and we will work on improving these areas to ensure a better experience for our guests. I understand your frustration, and I’m truly sorry that we fell short in providing the quality of service you expected. We are committed to making the necessary improvements, and I appreciate you bringing these matters to our attention. If you are open to it, I would love the opportunity to discuss your experience further and regain your trust. Please feel free to reach out directly. please email me at travis.barnes@mantra.com.au Kind Regards, Travis Barnes Front Office Supervisor

SEJOUR BRISBANE AVRIL 2024

Punteggio Tripadvisor 4.0/5

Heifara N Recensione certificata TripAdvisor

Bon appartement hôtel en général, très bien situé. Quartier calme et accessible. Personnel accueillant, serviable et très agréable. Équipement ménager pratique. Bémol, moquette à nettoyer en profondeur. Mettre des prises USB murales.

Bonjour heifaran2024, Nous vous remercions d'avoir choisi Mantra on Mary pour votre récent séjour et pour avoir partagé votre avis. Nous sommes ravis d'apprendre que vous avez apprécié notre appart-hôtel dans l'ensemble, ainsi que son emplacement central et calme. Il est agréable de savoir que notre personnel vous a accueilli chaleureusement et s'est montré serviable et agréable tout au long de votre séjour. De plus, nous sommes heureux que vous ayez trouvé nos équipements ménagers pratiques. Nous prenons note de vos commentaires concernant la moquette, et nous nous excusons pour tout inconvénient que cela aurait pu causer. Nous travaillerons avec notre équipe d'entretien pour nous assurer que ce problème est résolu rapidement. De même, nous apprécions votre suggestion concernant les prises USB murales, et nous la transmettrons à notre équipe de gestion pour examen. Nous vous remercions encore pour vos commentaires constructifs, qui nous aident à améliorer continuellement notre service. Nous espérons avoir le plaisir de vous accueillir à nouveau à Mantra on Mary lors de votre prochaine visite. Cordialement, Travis Barnes Front Office Supervisor

Ottima Posizione per muoversi a piedi

Giudizio clienti 3.0/5

Luca C. Azienda - Avvisi confermati di ALL

Molto gentili alla reception. Peccato per il rumore dei lavori di costruzione della metropolitana. Un suggerimento è di rivedere le dotazioni della cucina e la mobilia.

Ciao Luca, Grazie mille per la tua recensione e per aver condiviso la tua esperienza presso il nostro hotel. Sono felice di sapere che hai apprezzato la posizione conveniente per muoverti a piedi e che il personale alla reception è stato gentile. Mi dispiace sinceramente per il disturbo causato dai lavori di costruzione della metropolitana. Capisco quanto possa essere fastidioso e cercheremo di gestire al meglio eventuali disagi futuri. Apprezzo anche il tuo suggerimento riguardo alle dotazioni della cucina e alla mobilia. Prenderemo in considerazione le tue osservazioni per migliorare ulteriormente la tua esperienza e quella dei nostri futuri ospiti. Grazie ancora per il tuo feedback prezioso. Spero che tu possa darci un'altra possibilità in futuro per mostrarti i miglioramenti apportati. Saluti, Emil Gan General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 288 recensioni 8.6/10 Posizione
  • 549 recensioni 5.2/10 Camera
  • 304 recensioni 8.8/10 Servizio
  • 21 recensioni 4.1/10 Internet
  • 273 recensioni 2.9/10 Pulizia
  • 205 recensioni 4.8/10 Comfort
  • 189 recensioni 3.1/10 Servizi
  • 111 recensioni 2.8/10 Atmosfera

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