Swissôtel Wellness Resort Alatau Almaty 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 233 รายการ

การรับประกันราคาที่ดีที่สุด
Swissôtel Wellness Resort Alatau Almaty - Image 1
Swissôtel Wellness Resort Alatau Almaty - Image 2
Swissôtel Wellness Resort Alatau Almaty - Image 3
Swissôtel Wellness Resort Alatau Almaty - Image 4
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, คาซัคสถาน

รายละเอียด

ความพิเศษของโรงแรม

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

ที่พักของเรา

สถานที่ตั้งโรงแรม

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
คาซัคสถาน

พิกัด:43.19633, 76.81227

โทรศัพท์

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 233 รายการ

เรทติ้งบน TripAdvisor  4.2/5  รีวิว 139 รายการ

Excellent stay

คะแนนจาก Tripadvisor 5.0/5

Jon A รีวิวที่ได้รับการรับรองจาก TripAdvisor

It was lovely to stay here, excellent hospitality and 5 star service ✨ They have beautiful SPA and lake outside with ducks, very relaxing atmosphere.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you had such a lovely stay and appreciated our hospitality and 5-star service. It is especially pleasing to know that you enjoyed our SPA facilities and the relaxing atmosphere around the lake — it truly is one of the special highlights of our hotel. Thank you for sharing your experience. We look forward to welcoming you back for another memorable and relaxing stay. Kind regards, Guest Relations Department

Perfect stay

คะแนนจาก Tripadvisor 5.0/5

Raushan T รีวิวที่ได้รับการรับรองจาก TripAdvisor

Enjoyed everything, special thanks to Darkhan he was nice and helpful. Also thanks to reception team, girls are very welcoming, keep it up

Dear Guest, Thank you very much for sharing your wonderful feedback. We are truly pleased to know that you enjoyed every aspect of your stay and felt warmly welcomed by our reception team. Your kind words about the friendliness, helpfulness, and professionalism of our colleagues are greatly appreciated and will be shared with the team as encouragement. Thank you for your support and positive energy. We look forward to welcoming you back again very soon. Kind regards, Guest Relations Department

Amazing stay

คะแนนจาก Tripadvisor 5.0/5

Farid A รีวิวที่ได้รับการรับรองจาก TripAdvisor

I have stayed for weekend and realky enjoyed the stay. Front office team is very gentle and helpful. Surprized me on my birthday with nice cake. Thank you guys

Dear Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you enjoyed your weekend stay with us and that our front office team made a positive impression with their care and attentiveness. It is especially wonderful to hear that the birthday surprise added a special touch to your experience — creating memorable moments for our guests is truly important to us. We sincerely appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards, Guest Relations Department

Excellent value, peaceful stay, and amazing room service!

คะแนนจาก Tripadvisor 5.0/5

drhamoudalfarsi รีวิวที่ได้รับการรับรองจาก TripAdvisor

I had a wonderful 5-star stay here. The atmosphere was incredibly friendly and welcoming from the moment I arrived. While the location is a little bit away from downtown, I actually found it to be quite convenient and not an issue at all. The room was a highlight—impeccably clean and it smelled fresh. I had a beautiful view of the garden which made for a very relaxing environment. It was also impressively quiet, which ensured a great night's sleep. Service was top-notch throughout my stay. A special mention goes to the room service: I highly recommend ordering the rib-eye steak, it was fantastic. I didn't get a chance to use the amenities this time, but for the value for money and the quality of the room, I would absolutely return.

Dear Hamoud Alfarsi, Thank you very much for sharing your positive feedback. We are delighted to know that you enjoyed your stay and appreciated the peaceful atmosphere, cleanliness of the room, and overall level of service. It is especially pleasing to hear that your experience met your expectations in terms of comfort, value for money, and dining. We truly appreciate your kind words and would be happy to welcome you back on a future visit to ensure an even more memorable stay. Kind regards, Guest Relations Department

Excellent property, beautiful location, one the best spa and pool experience, howeverd service lapses ruined the experie

คะแนนจาก Tripadvisor 3.0/5

gajen12 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Swissotel is an excellent property overall and, on paper, a great place for a quiet yet fun-filled family stay. The hotel infrastructure, amenities, and intent are clearly aligned with families, and that deserves appreciation. The kids’ and teenage club areas are genuinely impressive. They are well thought through, well equipped, and have enough activities to keep children engaged and entertained for hours — one of the strongest highlights of the hotel. Breakfast at the restaurant is another positive. The spread is generous, service is excellent, and the quality of ingredients is good. Dinner, while limited in menu options, maintains good quality standards. The indoor pool deserves a special mention — it is huge and comes with sauna, steam, and a cold-water pool. Easily one of the largest and most enjoyable parts of the hotel and a major reason to choose this property. Unfortunately, despite all these positives, a few serious service issues left a sour taste and ultimately ruined our overall experience. A fruit plate left in the room had visibly rotten fruit (apples), while some other fruits were fine. Since we were already settled in, we chose not to raise the issue, but it was disappointing and unexpected from a hotel of this standard. The biggest letdown happened on the morning of our departure. We were leaving early for the airport and had discussed breakfast arrangements in advance. Despite having paid for a stay for three people, the takeaway breakfast provided contained only two sandwiches. There was no explanation or apology. When my wife asked if coffee could be included in the breakfast bag, she was told it would be charged extra. Frankly, it’s hard to understand what kind of “breakfast” excludes basic coffee — especially at a premium Swissotel. To make matters worse, the fruits provided in the breakfast bag were again not fresh and rotten. Experiencing this twice during a short stay felt less like a coincidence and more like a complete lapse in quality control. What hurt most was the feeling of being disrespected as guests. These may seem like small things individually, but together they significantly impacted our trust and comfort. At a hotel of this reputation and price point, such lapses are unacceptable. Swissotel has the potential to deliver an outstanding family experience, but unless attention is paid to basic service consistency and guest respect, the beautiful property alone cannot compensate. I truly hope the management takes this feedback seriously, because we wanted to love our stay — but unfortunately, we left unhappy.

Dear Gajendra, Thank you for taking the time to share your detailed feedback and for highlighting the positive aspects of your stay, including our facilities, family-oriented concept, spa and pool area, as well as the dining experience. We would like to note that Swissôtel Wellness Resort Alatau Almaty operates under strict quality and hygiene standards, with daily checks in place to ensure the freshness and proper presentation of all food items, including fruits provided both in guest rooms and in takeaway breakfasts. All items are inspected prior to being offered to our guests. Regarding the takeaway breakfast, it is prepared in accordance with an established standard. Should there be any inconsistencies or additional preferences, our team is always available to assist and make adjustments when such requests are raised on site. We value all guest feedback, as it helps us maintain our service standards and continuously align with the Swissôtel brand values. Sincerely, Guest Relations Department

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 257 ความคิดเห็น 7.6/10 ทำเล
  • 521 ความคิดเห็น 7.7/10 หัองพัก
  • 621 ความคิดเห็น 8.1/10 บริการ
  • 387 ความคิดเห็น 9/10 สิ่งอำนวยความสะดวก
  • 277 ความคิดเห็น 8.1/10 ร้านอาหาร
  • 207 ความคิดเห็น 9.1/10 อาณาบริเวณ สุขภาพ
  • 189 ความคิดเห็น 8.9/10 อาหารเช้า
  • 180 ความคิดเห็น 9.1/10 บรรยากาศรอบๆ

สนับสนุนโดย Trustyou

สถานประกอบการอื่นของเราที่อยู่ใกล้เคียง

ดูโรงแรมทั้งหมดของเราใน Alma Ata