Novotel Almaty City Center 4 ดาว

I had an exceptional long stay at Novotel Almaty Center and cannot recommend it highly enough. From the moment I arrived, the extraordinary service and genuine kindness of the staff made me feel incredibly welcome. Every team member, even the youngest interns, give their best and even extra miles to ensure a comfortable and seamless experience. They are outstanding for their professionalism and warmth. I want to specifically thank Anelya at the reception, who went above and beyond by spending over half an hour helping me resolve a complex and urgent situation. Late at night, she managed to find both a medicine and a rapid delivery service to help relieve severe pain I was experiencing. Her dedication, efficiency, and kindness made all the difference, and I’m incredibly grateful. The breakfast is outstanding, with a wide and high-quality selection to satisfy every desire. Everything is beautifully presented and delicious — a perfect way to start the day. The ambiance throughout the hotel is warm and inviting, striking just the right balance between modern design and cozy comfort. The atmosphere makes it easy to relax and feel at home night and day. I will come here again. Thank you to the whole Novotel Almaty Center team for making my stay so memorable!

The Hotel is located right in the center of the city. I arrived very late early morning and was received a warl welcome from Front Desk Staff. Room is clean and a great value for the price that I have paid for. I asked for late check out because I have a very important online meeting, Thank you for the Gentleman (forgot his name) for accommodating my request for late check out. I could have stay longer and will surely return back ;)

I would recommend this hotel for a quick two night stay for instance if you are looking for a well located very basic hotel. We made the mistake of staying for 5 nights as at this point in time there really isn’t much more on offer in Almaty. Hopefully this will change as it is sought out by more tourists. The bed and pillows were so uncomfortable, we had to ask to have our sheets changed after four days sleeping there, several times our full trash cans were not emptied and the toilet was only cleaned once. Really subpar standard of cleanliness. Shocking actually. The windows from our room which would have had a fantastic view were covered in bird feces. We definitely would not stay here again.

So this has been a perfect example to justify how a bad behaviour can overpass all the good works that you may do. We travelled to Almaty in a night flight and reached the hotel early in the morning. Greeted by the helpdesk team (my bad to have not noted their names), who were very warm and did offer an early check-in but after a waite of some 1.5 hours which was completely fine with us. Since our 3 Year Old needed her breakfast – we entered their restaurant and met this lady called ‘’Perizat’’ at the welcome desk. Certainly the most unfriendly staff met so far here (and otherwise also I guess) with a stern look and no consideration. (i) Our ask for the menu so we can order (which was ofcourse a paid one for us) was met by a ‘rolling eyes’ reaction – as she was busy checking her face on her mobile screen and we disrupted her by asking for a service! She naturally didn’t bother to ask us for anything when we entered and it was us who had to walk upto her for this. When the order was placed, the waiter went to ask Perizat something (don’t know why and what) and she gave us another weird look and asked him for something – which we understood later was asking to randomly pick 3 bread rolls and give us. No attention to know if the ordered food reached us ! (ii) We checked if there is a manager whom we could speak with but were told he is on off (iii) The next day was to be a early day for us and for some reasons our daughter didn’t eat the breakfast. We had some ‘choco’pops’ which she had taken in her plate and since she loves them I took the leap to ask if we can carry it along by the girl who was serving us. She agreed and we asked if we can get a disposable box for it – while searching for it, she also reached Perizat – who again gave us another of her look and later came up to us with a message on her translator – ‘’you cant take that’’. While we are well aware of the policy to not take the breakfast items outrside, but it’s the first time any hotel denied taking the food for a baby!.. that also what was there on her table and nothing additional. Certainly Perizat didn’t bother to explain anything but the message was clear – ok to throw off the food but not let a baby eat it outside. (iv) The next day after the above, while we were at our table, saw an elderly couple walk-in. Probably they had taken the buffet for 1 only and the other one they wanted to pay off – to understand this, Perizat took 5-7 mins. Not just the kids, she was extremely unpleasant with the senior citizens too! Location is good. Food was just ok – only bothered to have breakfast here, more so since we didn't want to see Perizat and bear her reactions!. Travel Conceiage is good, Aliyar does a good job. The staff at the reception are all good and very warm, certainly want to help you in all the ways they can but absolutey not sure why would you want to have an incourteous and rude staff like Perizat at the welcome desk of your restaurant – her behaviour is so bad all throughout for my only takeaway of the stay is an absolute NO TO STAY HERE IF TRAVELLING WITH KIDS.

I had an outstanding experience with Novotel Almaty’s customer service recently. The staff were incredibly understanding and accommodating. Their flexibility and willingness to assist during a difficult time were truly commendable. I look forward to staying at Novotel Almaty in the future and taking advantage of their best rates and excellent service. Highly recommended!