Swissôtel Wellness Resort Алатау Алматы 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 234

Гарантия
лучшей цены
Swissôtel Wellness Resort Алатау Алматы - Image 1
Swissôtel Wellness Resort Алатау Алматы - Image 2
Swissôtel Wellness Resort Алатау Алматы - Image 3
Swissôtel Wellness Resort Алатау Алматы - Image 4
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Казахстан

Описание

Особенности отеля

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Наши номера

Расположение отеля

Swissôtel Wellness Resort Алатау Алматы

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Казахстан

GPS:43.19633, 76.81227

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 234

Рейтинг TripAdvisor  4.2/5  Отзывов: 133

Excellent property, beautiful location, one the best spa and pool experience, howeverd service lapses ruined the experie

Примечание: Tripadvisor 3.0/5

gajen12 Реальные отзывы TripAdvisor

Swissotel is an excellent property overall and, on paper, a great place for a quiet yet fun-filled family stay. The hotel infrastructure, amenities, and intent are clearly aligned with families, and that deserves appreciation. The kids’ and teenage club areas are genuinely impressive. They are well thought through, well equipped, and have enough activities to keep children engaged and entertained for hours — one of the strongest highlights of the hotel. Breakfast at the restaurant is another positive. The spread is generous, service is excellent, and the quality of ingredients is good. Dinner, while limited in menu options, maintains good quality standards. The indoor pool deserves a special mention — it is huge and comes with sauna, steam, and a cold-water pool. Easily one of the largest and most enjoyable parts of the hotel and a major reason to choose this property. Unfortunately, despite all these positives, a few serious service issues left a sour taste and ultimately ruined our overall experience. A fruit plate left in the room had visibly rotten fruit (apples), while some other fruits were fine. Since we were already settled in, we chose not to raise the issue, but it was disappointing and unexpected from a hotel of this standard. The biggest letdown happened on the morning of our departure. We were leaving early for the airport and had discussed breakfast arrangements in advance. Despite having paid for a stay for three people, the takeaway breakfast provided contained only two sandwiches. There was no explanation or apology. When my wife asked if coffee could be included in the breakfast bag, she was told it would be charged extra. Frankly, it’s hard to understand what kind of “breakfast” excludes basic coffee — especially at a premium Swissotel. To make matters worse, the fruits provided in the breakfast bag were again not fresh and rotten. Experiencing this twice during a short stay felt less like a coincidence and more like a complete lapse in quality control. What hurt most was the feeling of being disrespected as guests. These may seem like small things individually, but together they significantly impacted our trust and comfort. At a hotel of this reputation and price point, such lapses are unacceptable. Swissotel has the potential to deliver an outstanding family experience, but unless attention is paid to basic service consistency and guest respect, the beautiful property alone cannot compensate. I truly hope the management takes this feedback seriously, because we wanted to love our stay — but unfortunately, we left unhappy.

Примечание: отзывы клиентов 5.0/5

Aida P. Семьи - Проверенные отзывы - ALL

Отличный отдых,большая благодарность сотрудникам отеля за теплый и радушный приём.

Уважаемая Аида Пак, Благодарим Вас за положительный отзыв и высокую оценку работы нашего персонала. Мы рады, что Вы смогли насладиться отдыхом в нашем отеле и получили теплый прием. С уважением, Swissôtel Wellness Resort Alatau Almaty

Gorgeouse Property with Stunnimg views!

Примечание: Tripadvisor 5.0/5

Anisharma565 Реальные отзывы TripAdvisor

t was a special day when I stayed, and the beauty of the resort made it even more special. I stayed on New Year's Eve to ring in the bells of 2026. I must say — It's a Stunning Property! Let's deep dive. 1. Rooms: Classic rooms are small to be honest but great. The Mountain view and the size of the balcony compensates it all. All in all, a great base category room. 2. Location: Not the very best of locations. It's far in the west of Almaty & a 40-min drive to city centre but you don't actually look for 'location' when staying in a property like this. You enjoy the property not the location. So, no problem for me. 3. Service: SUPER! Great & quick response from the housekeeping, room service & every other team. The service is brilliant. 4. Food: GREAT! Tried the Pizza & Pasta and a special Hot tea at the Pool bar. Everything was excellent & delicious! There's no con for me in the food. Didn't have the buffet breakfast included in my stay, so can't comment on that. The property is HUUUGE, spread over acres of land and becomes a winter wonderland during this time of the year. I'll give it a 9.5/10. Spectacular & a must stay at resort!

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and wonderful review. We are truly delighted to know that your New Year’s stay was special and that the atmosphere of the resort, the service, and the dining experience contributed positively to your visit. It is especially rewarding to hear your kind words about our team and the overall resort experience. Creating memorable stays for our guests is our highest priority, and your feedback motivates us greatly. We sincerely appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future. Kind regards, Guest Relations Department

Best stay at swissotel

Примечание: Tripadvisor 5.0/5

ShibaniC7 Реальные отзывы TripAdvisor

Excellent stay at Swissotel. Brilliant property, great staff! Loved the heated pool, the entire property is so beautiful. We will comeback soon and will recommend to our friends. Thank you

Dear Valued Guest, Thank you very much for sharing your wonderful feedback and for choosing Swissôtel for your stay. We are delighted to hear that you had an excellent experience and truly appreciated our property, the heated pool, and the overall atmosphere of the hotel. Your kind words about the service and our team mean a lot to us. It would be our great pleasure to welcome you back again very soon, and we sincerely thank you for recommending us to your friends. Warm regards, Guest Relations Department

Примечание: отзывы клиентов 5.0/5

Birzhan B. Индивидуальные путешественники - Проверенные отзывы - ALL

Хорошо отдохнул

Уважаемый Биржан Байкашиев, Благодарим Вас за положительный отзыв о нашем отеле и территории. Мы рады слышать, что Вы хорошо отдохнули. Ваше удовлетворение является нашей главной целью. С уважением, Swissôtel Wellness Resort Alatau Almaty

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 262 Отзывов 7.5/10 Расположение
  • 522 Отзывов 7.6/10 Номер
  • 625 Отзывов 8.1/10 Сервис
  • 389 Отзывов 8.9/10 Удобства
  • 274 Отзывов 8.3/10 Еда
  • 219 Отзывов 9.1/10 Велнес-зона
  • 189 Отзывов 8.8/10 Завтрак
  • 178 Отзывов 9.1/10 Атмосфера

В сотрудничестве с Trustyou

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