Rixos Almaty 5 звезды

This is a nice luxury hotel in Almaty with all the facilities available. The staff is courteous and speak English. All the facilities are available in the hotel especially the hamam bath is outstanding. Highly recommended. The hotel looked old, but the it is well maintained.

Hotel front desk is not helpful. Our suitcase got damaged during travel to Almaty. We asked for some help to make it travel worthy for the next leg of our journey. We were surprised that the hotel staff was not prepared to provide any assistance. It made us feel quite unwelcome.

Firs of all Eid - ul - fitr Mubarak ! We come with colleagues by exhibitions anf choose Rixos Almaty and our stay here was amazing. Special thanks to all personal. Check in was very early and we get our room immediately thanks to Ivan and Front office Team. Room was very clean and comfortable. Breakfast was perfect Spa amazing nice Special thanks to General Manager Mrs.Kurulay we feel in your hotel like a home ❤️ We high recommended Rixos Almaty and hope to visiting this beautiful city again All the best to all

This hotel has deteriorated significantly but is still charging serious 5 star prices. It’s BADLY in need of renovation and upgrading. The rooms are old and worn and tired and The place was like a building site when we stayed. Breakfast area halved so they can work in the place and everyone jammed in one side of the restaurant will no tables. Also lots of noise from a large scale operation of door lock changes WHILE guests were in the rooms! The showers in the spa next to pool only had cold water and the pool temperature had clearly been lowered to save money. Not pleasant. Ridiculous and WAY overpriced for what it is. I will not be going back, there are now many better and cheaper options in Almaty. PS room service food is very limited and terrible quality. It’s almost impossible to get bad food in Almaty as the place is fantastic but the Rixos managed to make the food VERY average. Paper cups only for coffee in a 5 star hotel room is very 1990’s.

I stayed for a business meet for 4 nights. My initial understanding of the hotel was that this is 5-star luxury hotel, a property of Acoor Brand as mentioned on the Accor website. But it's all a joke out there. See below for detailed review. Pros - 1. The hotel is very centrally located. it was easy to locate, and check-in to. 2. The rooms are huge, with a balcony in each room. Rooms are very spacious, with the necessary amenities and facilities required. 3. The bathroom has heated flooring. 4. People speak good English at the hotel. 5. Ms Zere and her colleague at the reception were kind people, allowed us late checkout (but only because they looted for us early check-in). Cons - Firstly, This hotel is in no way a luxury 5-star hotel because their service and other experiences clearly prove so. Our company booked over 500 room nights at this hotel in total. Now, the general check-in time is around 3 pm at this hotel. However, I am an Accor Silver member. And hence I emailed them to allow me, only my room, an early check-in of 4-5 hours only. However, this was a very unpleasant experience. Mr. Dinmukhamed Sagymbek from Hotel Reservations gave me a very rude and unpleasant reply about the early check-in, directly denying any requests, or providing me with alternate solutions, or payment basis for half-day charges. Then, when we reached the hotel at around 10 am in the morning, Mr. Zaur in the reception check-in desk was also very very unhelpful. He doesn't even acknowledge that the hotel belongs to Accor group, and denies any and every privilege I would receive as a Silver member. Further, Mr Zaur also denied early check-in and told us the hotel was full. However, after multiple beggings, Mr Zaur agreed to give us the room but charged us 80,000 KZT ~ 175 USD. This was just extortion, charging USD 175 for a few hours, when I was a Silver member, and staying for 4 nights. They are loot. Secondly, This "luxury 5-star hotel" doesn't even have a bellboy/concierge facility. You pay around 350 USD per room per night, and you get this low-class service. Thirdly, Their bathroom was good, but the shower facility is very very unusual. It's not as advised on the website. It's a bathtub handshower, not even a full-head shower. The shower pressure and water temperature constantly fluctuates, and it's almost impossible to take a comfortable shower. Fourthly, Their breakfast is not up to the standards of a 5-star luxury hotel. Very very limited options, cold and stale food. Fifthly, Their reception desk is very unorganized. They charged me for early check-in, and then next day called to refund it. and then again on checkout, they charged back to me the amount. Such inexperienced systems they have out there. Overall, I would say you can find much better options at this price point. Please refrain from booking here at this astronomical price. They are a loot, and will disown themselves from Accor membership.