Rixos Almaty 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 450

Особенности отеля

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

сертифицированный отель ALLSAFE

Наши номера

Rixos Almaty offers 237 sumptuously appointed rooms and suites with panoramic city views offer contemporary, uncluttered design and an ideal atmosphere for work or leisure. Balconies with panoramic views giving you spectacular pictures of the city. Featuring an inviting atmosphere and spectacular views of the city, all rooms have plush beds, luxurious bathrooms while suite amenities range from separate living areas to private kitchens for all the space and comfort you need.

Расположение отеля

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 АЛМАТЫ

GPS:43.2493887, 76.9350809

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 450

Рейтинг TripAdvisor  4.5/5  Отзывов: 986

Nice luxury stay

Примечание: Tripadvisor 5.0/5

iamvikb Реальные отзывы TripAdvisor

This is a nice luxury hotel in Almaty with all the facilities available. The staff is courteous and speak English. All the facilities are available in the hotel especially the hamam bath is outstanding. Highly recommended. The hotel looked old, but the it is well maintained.

Dear iamvikb, We would like to extend a warm greetings from Rixos Almaty! First of all we want to mention how much we appreciate your effort and time you spend writing this comment. Every comment our guests leaving help us grow and motivates us to be better day after day. Also we would like to thank you for choosing Rixos Almaty as your staying place. We will share your nice comment with our colleagues. We hope you will choose our hotel for your next stay in Almaty! Sincerely yours, Guest Relations manager Marina Lebedeva

Inhospitable and unhelpful

Примечание: Tripadvisor 1.0/5

Akshaya J Реальные отзывы TripAdvisor

Hotel front desk is not helpful. Our suitcase got damaged during travel to Almaty. We asked for some help to make it travel worthy for the next leg of our journey. We were surprised that the hotel staff was not prepared to provide any assistance. It made us feel quite unwelcome.

Favorite Hotel

Примечание: Tripadvisor 5.0/5

orbihotels Деловые путешественники - Реальные отзывы TripAdvisor

Firs of all Eid - ul - fitr Mubarak ! We come with colleagues by exhibitions anf choose Rixos Almaty and our stay here was amazing. Special thanks to all personal. Check in was very early and we get our room immediately thanks to Ivan and Front office Team. Room was very clean and comfortable. Breakfast was perfect Spa amazing nice Special thanks to General Manager Mrs.Kurulay we feel in your hotel like a home ❤️ We high recommended Rixos Almaty and hope to visiting this beautiful city again All the best to all

Dear Orbihotels, We are glad to read such warm comments from our colleagues! Your feedback has been shared with all of our staff and we thank you for your choice and trust. Feedback is very important to us as we are always trying to improve our service to our guests. We hope that you will choose our hotel again when you decide to visit Almaty and it will be a pleasure for us to make your stay with us even more comfortable and enjoyable! Sincerely, Guest Relations Manager Rixos Almaty Hotel, Aida Yedilova.

3rd time staying. It will be the last.

Примечание: Tripadvisor 3.0/5

johnfJ4679UX Couples - Реальные отзывы TripAdvisor

This hotel has deteriorated significantly but is still charging serious 5 star prices. It’s BADLY in need of renovation and upgrading. The rooms are old and worn and tired and The place was like a building site when we stayed. Breakfast area halved so they can work in the place and everyone jammed in one side of the restaurant will no tables. Also lots of noise from a large scale operation of door lock changes WHILE guests were in the rooms! The showers in the spa next to pool only had cold water and the pool temperature had clearly been lowered to save money. Not pleasant. Ridiculous and WAY overpriced for what it is. I will not be going back, there are now many better and cheaper options in Almaty. PS room service food is very limited and terrible quality. It’s almost impossible to get bad food in Almaty as the place is fantastic but the Rixos managed to make the food VERY average. Paper cups only for coffee in a 5 star hotel room is very 1990’s.

Dear Mr. Fraser John Charles, Thank you for taking the time to write your feedback. Your comments are very important to us, as we are constantly working to improve our service. 1) We are very sorry that you were disturbed during your stay with the door locks replacement noise. We are currently in the process of renovation which you have mentioned and it takes some time. All works are strictly regulated by time from 10am till 7pm to minimize impact to our guests. 2) The water in the pool of the SPA center has a temperature of 29 degrees Celsius with daily monitoring by technician staff. The temperature must be between 27 to 29 degrees by the local regulations. 3) We are sorry that you have faced issues with hot water in shower cabins near the pool. Previously we have not had such comments and will take it under control. 4) At the moment, our Food & Beverage team is in the process of developing a new menu for the hotel. We sincerely apologize that your last visit did not meet your expectations. For your next stay we would like to provide a free upgrade to a junior suite and dinner in our restaurant to taste our new menu. We will try to do our best to make your next stay more comfortable. Sincerely, General Manager Rixos Almaty Kuralay Ongarova

Hotel is Ggood, but very inexperienced staff, definitely not an Accor property, their only motive is to loot guests.

Примечание: Tripadvisor 2.0/5

harshd2011 Реальные отзывы TripAdvisor

I stayed for a business meet for 4 nights. My initial understanding of the hotel was that this is 5-star luxury hotel, a property of Acoor Brand as mentioned on the Accor website. But it's all a joke out there. See below for detailed review. Pros - 1. The hotel is very centrally located. it was easy to locate, and check-in to. 2. The rooms are huge, with a balcony in each room. Rooms are very spacious, with the necessary amenities and facilities required. 3. The bathroom has heated flooring. 4. People speak good English at the hotel. 5. Ms Zere and her colleague at the reception were kind people, allowed us late checkout (but only because they looted for us early check-in). Cons - Firstly, This hotel is in no way a luxury 5-star hotel because their service and other experiences clearly prove so. Our company booked over 500 room nights at this hotel in total. Now, the general check-in time is around 3 pm at this hotel. However, I am an Accor Silver member. And hence I emailed them to allow me, only my room, an early check-in of 4-5 hours only. However, this was a very unpleasant experience. Mr. Dinmukhamed Sagymbek from Hotel Reservations gave me a very rude and unpleasant reply about the early check-in, directly denying any requests, or providing me with alternate solutions, or payment basis for half-day charges. Then, when we reached the hotel at around 10 am in the morning, Mr. Zaur in the reception check-in desk was also very very unhelpful. He doesn't even acknowledge that the hotel belongs to Accor group, and denies any and every privilege I would receive as a Silver member. Further, Mr Zaur also denied early check-in and told us the hotel was full. However, after multiple beggings, Mr Zaur agreed to give us the room but charged us 80,000 KZT ~ 175 USD. This was just extortion, charging USD 175 for a few hours, when I was a Silver member, and staying for 4 nights. They are loot. Secondly, This "luxury 5-star hotel" doesn't even have a bellboy/concierge facility. You pay around 350 USD per room per night, and you get this low-class service. Thirdly, Their bathroom was good, but the shower facility is very very unusual. It's not as advised on the website. It's a bathtub handshower, not even a full-head shower. The shower pressure and water temperature constantly fluctuates, and it's almost impossible to take a comfortable shower. Fourthly, Their breakfast is not up to the standards of a 5-star luxury hotel. Very very limited options, cold and stale food. Fifthly, Their reception desk is very unorganized. They charged me for early check-in, and then next day called to refund it. and then again on checkout, they charged back to me the amount. Such inexperienced systems they have out there. Overall, I would say you can find much better options at this price point. Please refrain from booking here at this astronomical price. They are a loot, and will disown themselves from Accor membership.

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