Dear Caroline S., Thank you for taking the time to share your detailed feedback following your recent stay. We are pleased to hear that you enjoyed several aspects of your visit, including the pool, gym, convenient location, and the friendliness of our lifeguard. It is also wonderful to know that you appreciated the unlimited bottled water provided during your stay. At the same time, we sincerely apologize that other aspects of your experience did not meet your expectations. We appreciate your constructive comments regarding the breakfast selection and service, the condition and cleanliness of the room, and the pool facilities. Your feedback has been shared with the relevant departments for review as we continuously work to improve our facilities and the overall guest experience. Thank you once again for your honest feedback. We value your comments and hope to have the opportunity to welcome you back and provide you with a much-improved stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Katja H., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found the hotel nice and modern, and that you appreciated the friendliness of our staff as well as the quality of our daily cleaning service. At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. We regret your disappointment regarding the breakfast variety, particularly the limited selection of cold cuts, cheese, jam, bread, and rolls. We also understand your concerns about not receiving breakfast upon your early arrival and about the takeaway breakfast provided on your departure day. Please accept our apologies for the inconvenience and disappointment this caused. Your comments are very important to us, and we will share them with the relevant teams for review and improvement. We always value guest feedback as it helps us enhance the overall experience we provide. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Walz B. J., Thank you very much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you enjoyed our location, well-maintained premises, and the service provided by our courteous team. It is especially rewarding to know that our breakfast and dinner offerings met your expectations and that you found our hotel to be “small but perfectly formed.” We also truly appreciate your understanding during the unexpected extension of your stay. Our team was happy to assist and ensure that you remained comfortable during that time, and we are glad that their friendliness and support made a positive difference to your experience. Your kind recommendation means a great deal to us, and we will be sure to share your comments with the entire team. We sincerely hope to welcome you back again in the future. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear N. Thank you for your kind review. We are delighted to hear that you enjoyed our great location, friendly staff, and found the hotel to be very nice. Your positive feedback truly means a lot to our team. We hope to have the pleasure of welcoming you back again soon for another wonderful stay. Warm regards, Mouché Scheepers Guest Relations

Dear Sandra W., Thank you very much for taking the time to share such a wonderful and detailed review. We are truly delighted to hear that you enjoyed your stay at Hyde Hotel and appreciated the cleanliness, modern design, and comfort of the room. It is especially rewarding to know that you enjoyed the balcony view, the spacious layout of the room and bathroom, and the thoughtful details such as the lighting and amenities. We are also pleased that the breakfast selection, shuttle service to Dubai Mall, and the surrounding shops and restaurants added convenience to your stay. Your kind words about our team are greatly appreciated — it is always our goal to assist our guests and make their experience as smooth and enjoyable as possible. Thank you as well for recommending our hotel. Your feedback means a great deal to us, and we look forward to welcoming you back again for another memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Thomas, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our beautiful location by the Creek, the premises, breakfast, and especially our happy hour. Your kind words about our staff are greatly appreciated and will be shared with the team. We look forward to welcoming you back soon for another enjoyable stay! Kind regards, Mouché Scheepers Guest Relations

Dear Baumann-Eyer E., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your one-week stay and that you were pleased with the friendly and attentive service from beginning to end. It is especially wonderful to know that your room attendant made such a positive impression during your visit. Your kind words are truly appreciated, and we will be sure to share them with the team. We look forward to welcoming you back again soon. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ruth M. K., Thank you very much for taking the time to share your fantastic feedback with us. We are truly delighted to hear that you had a perfect stay and that you found the room clean, comfortable, and well equipped. It is wonderful to know that our quiet yet central location suited your needs and that you enjoyed both breakfast and dinner for their quality and variety. Your kind words about the friendliness and helpfulness of our entire team, as well as the exemplary cleanliness throughout the hotel, mean a great deal to us. Making our guests feel welcome at all times is exactly what we strive for. We sincerely appreciate your wholehearted recommendation and would be delighted to welcome you back to Hyde Dubai again in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Sophie A. M., Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay and found the hotel very good, with friendly staff, a great breakfast, and a comfortable room. It is also wonderful to know that our location suited your plans well and allowed easy access to the city center. We are glad you found the complimentary shuttle service helpful and convenient. Your kind words truly motivate our team, and we appreciate your recommendation. We look forward to welcoming you back to Hyde Dubai in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Dangel M., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you found our hotel beautiful and our staff top-notch. It is great to know that you enjoyed the friendly welcome, well-maintained rooms, and our convenient location. We truly appreciate your recommendation and look forward to welcoming you back to Hyde Dubai in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Karin G., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you had a fantastic stay and enjoyed our breakfast and spa area. Your positive comments are truly appreciated and will be shared with the team. We look forward to welcoming you back to Hyde Dubai in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Margit, Thank you for sharing your feedback. We’re glad to hear that you found our hotel clean and our staff friendly and helpful. We sincerely apologize for the noise from nearby construction and the highway, and we understand how it affected your rest. Your comments are important to us, and we will review ways to help improve the comfort of our guests in such situations. We hope to have the opportunity to welcome you back for a quieter and more relaxing stay. Regards, Mouché Scheepers Guest Relations

Dear Reiner K. E. P., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you had a particularly relaxing stay and that your experience met your expectations in all areas. Your recommendation and high level of satisfaction truly mean a lot to our team. We look forward to welcoming you back to Hyde Dubai for another excellent stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Julia E., Thank you for taking the time to share your experience with us. We are very pleased to know that you enjoyed your stay and found the hotel clean, comfortable, and well located, with helpful and friendly staff, great views, and comfortable beds. It is wonderful to hear that your overall experience was a success. We also appreciate your feedback regarding the strong perfume scent in the hallways. Please be assured that we take this comment seriously, and we will share it with the relevant team to ensure a more balanced and comfortable ambience for our guests. We truly hope to have the pleasure of welcoming you back to Hyde Hotel Dubai in the near future. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Franz Seuing, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and that our breakfast buffet met your expectations. We also appreciate your comments regarding the dinner variety. Please rest assured that your feedback has been shared with our culinary team, as we continuously work on enhancing our dining offerings to better serve our guests. Your insights are valuable to us, and we hope to have the opportunity to welcome you back and provide an even more enjoyable experience in the future. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Koppelmann R. E., Thank you very much for your wonderful message. We are truly delighted to hear that you experienced Hyde Hotel Dubai as a genuine 5-star hotel and that you enjoyed such a beautiful stay with us. Your kind words mean a great deal to our entire team. We very much look forward to welcoming you back again in the future and creating another memorable stay for you. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Petra B., Thank you very much for taking the time to share your detailed and positive review. We are delighted to hear that you enjoyed your stay at Hyde Hotel Dubai, from the friendly staff and spacious, well-maintained room with a fantastic view, to the lovely balcony, superb pool, and delicious breakfast. It is also wonderful to know that the upgrade upon arrival enhanced your experience. Your kind recommendation means a lot to us, and we are pleased that you found our location convenient for walking along the river, taking taxis, and accessing nearby shopping. We look forward to welcoming you back for another memorable stay. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Gehnen P., Thank you for taking the time to share your feedback with us. We are thrilled to know that you enjoyed your stay and appreciated our breakfast, spacious rooms, beautiful balcony views, pool, and the service provided by our team. Your kind words truly reflect the Hyde experience we strive to deliver. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay very soon. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Julia H., Thank you so much for sharing your experience with us. We’re delighted to know that you enjoyed your stay and that the upgrade to our Junior Suite made your visit even more memorable. It’s wonderful to hear you loved the atmosphere and the stunning view, and we’re equally pleased that our service and breakfast met your expectations. Your kind words mean a great deal to our team. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon for another exceptional experience. Warm regards, Zineb Hinnach Assistant Guest Relations Manager