Estimado Philippe, Sentimos mucho las molestias que ha sufrido durante su estancia. Entendemos perfectamente lo incómodo que debió resultar, especialmente al no poder solucionar el problema de climatización y teniendo que insistir durante más de 48 horas para que se retiraran los residuos del pasillo. Lamentamos también que no se le ofreciera ninguna compensación ni una solución más adecuada en el momento. Tomamos nota de todo lo indicado, incluido el problema con el asiento del inodoro, y lo trasladaremos al equipo correspondiente para que sea revisado. Le pedimos sinceramente disculpas por esta experiencia y le agradecemos que nos haya informado. Emma | Guest Experience Supervisor

Chère Hélène, Un grand merci pour ces si gentils mots ! Hyde Ibiza est l’endroit idéal pour se détendre tout en profitant de la vue sur la magique Cala Llonga, et nous sommes ravis de savoir que votre séjour a été si agréable. Toute l’équipe vous adresse ses chaleureuses salutations et espère avoir le plaisir de vous accueillir à nouveau très bientôt ! Guest Experience Team

Dear Mr. G., Thank you for taking the time to share your feedback following your stay at Hyde Ibiza, and for choosing to book with ALL Accor. We are pleased to know that you appreciated our location, the peaceful surroundings, the warm welcome from our team and our generous breakfast offering. We are, however, sorry to hear that some aspects of your stay did not fully meet your expectations. In particular, we sincerely regret that the cleanliness of your accommodation fell short of the standard we aim to provide. We take this feedback very seriously and will share your comments with our Housekeeping team to ensure that the necessary attention is given to this area. We also appreciate your observation regarding the breakfast selection. While we are glad you found it plentiful, we understand your suggestion to include a wider selection of local products, and we will share this feedback with our Food & Beverage team. We also take note of your comments regarding the overall value of the services. We understand the importance of offering an experience that feels consistent with the expectations of a four-star resort. Thank you once again for your constructive feedback and for your loyalty as an ALL Accor Platinum member. We hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with a more satisfying experience on your next visit. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Cher Laurent, Merci beaucoup d’avoir pris le temps de partager votre expérience et pour votre excellente évaluation. Nous sommes ravis de savoir que vous avez passé un très agréable séjour à Hyde Ibiza et que vous avez particulièrement apprécié notre emplacement exceptionnel au bord de Cala Llonga, ainsi que nos piscines, nos espaces de détente et la vue depuis votre chambre. Nous sommes également heureux que notre petit-déjeuner et nos initiatives en matière de développement durable aient répondu à vos attentes. Nous vous remercions également pour vos remarques constructives. Nous prenons bonne note des petites mosaïques décollées dans les espaces piscine ainsi que de votre commentaire concernant la vitesse de la connexion Wi-Fi. Nous allons également partager vos observations concernant la température de la paella et la présentation du pourboire avec nos équipes de restauration. Nous comprenons parfaitement votre remarque et souhaitons que nos pratiques soient toujours claires et adaptées aux attentes de nos clients internationaux. Vos commentaires sont précieux pour nous aider à continuer d’améliorer l’expérience que nous proposons à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement à Hyde Ibiza pour un séjour encore plus agréable. Bien cordialement, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Mr. D., Thank you for taking the time to share your detailed feedback following your recent stay at Hyde Ibiza, and for choosing us as part of your Accor experience. We are pleased to hear that you appreciated our convenient location and comfortable rooms, and that despite the points raised, you left with a good overall impression of your stay. Regarding your comments about your Platinum status and your requests for an upgrade, we are sorry if this created any disappointment. We would like to clarify that, although we fully recognise and appreciate your Platinum status, complimentary room upgrades are subject to availability. Unfortunately, during the weekend of your stay, the hotel was operating at very high occupancy and there was no availability in the next room category to which your upgrade could be applied. We nevertheless regret if this was not communicated to you clearly enough prior to your arrival. We also appreciate your comments regarding breakfast. We are sorry that you experienced occasions when some of the dishes were not replenished quickly enough. We understand how this can affect the breakfast experience, particularly during busy periods, and we will share your feedback with our Food & Beverage team. Regarding the Bali beds, we understand your point of view. Our pool areas offer different experiences, with certain premium services available at an additional charge. We appreciate your perspective regarding the overall value and will take your comments into consideration. Thank you again for your constructive feedback and for recognising the positive aspects of your stay. We particularly value your feedback as an ALL Platinum member, as it helps us continue improving both our service and the experience we provide to our loyal guests. We hope to have the pleasure of welcoming you back to Hyde Ibiza and providing you with an experience that better reflects your expectations. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Ms. K. H., Thank you very much for your wonderful feedback and for rating your stay at Hyde Ibiza so highly. We are delighted to hear that you enjoyed our beautiful Cala Llonga beach, as well as our yoga and Pilates classes, cascade pool and breakfast. It is fantastic to know that these experiences contributed to making your family stay so enjoyable. We are also very pleased that you were happy with the cleanliness of the hotel, your accommodation and, especially, the service provided by our team. Your kind words are a great motivation for all of us. Thank you once again for choosing Hyde Ibiza and for recommending us. We hope to have the pleasure of welcoming you and your family back very soon for another memorable stay. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Julien, Thank you very much for your wonderful feedback and for giving us a perfect 10/10! We are delighted to hear that you had such a great stay at Hyde Ibiza. It is particularly rewarding to know that our team made such a positive impression and that you felt well looked after throughout your stay. Creating memorable experiences and taking care of every detail is exactly what we strive for. We are also pleased that you enjoyed our idyllic setting, the different pools, the beach and our range of services. Seeing your excellent ratings across all areas of your stay, including our restaurants, bar, room service and sustainability initiatives, is a fantastic recognition for the whole team. Thank you as well for recommending us so warmly. We sincerely hope to have the pleasure of welcoming you back to Hyde Ibiza very soon for another memorable stay. Warm regards, Alejandro Rooms Division Manager

Dear Rebecca, We’re truly sorry to hear how disappointing your stay was, especially as you had previously had such a positive experience with us. We understand your frustration regarding the additional charges and, above all, the handling and loss of your personal belongings. This is certainly not the level of service or experience we aim to provide. We appreciate you taking the time to share such detailed feedback, and we will make sure your comments are reviewed by the relevant teams. Thank you. Emma Ghitti | Guest Experience Supervisor Hyde Ibiza

Dear Mr. P., Thank you for taking the time to share such detailed and honest feedback following your stay at Hyde Ibiza. We are pleased to hear that you appreciated our location and, above all, the kindness and professionalism of our team, particularly our Front Office colleagues. Your recognition of their efforts means a great deal to us, and we will be happy to share your comments with them. We understand your observations regarding the size and atmosphere of the hotel. Hyde Ibiza is indeed a large resort with a lively and social concept, offering a wide range of facilities and experiences. We appreciate that this atmosphere may suit some guests more than others, particularly depending on whether they are travelling as a couple, with friends or in a group. We are sorry, however, that some aspects of your stay did not meet your expectations. In particular, we regret the issues you experienced with the room, including the missing battery in the bathroom scale and the mattress moving during the night. These are details that should have been identified and addressed during our room checks, and we will reinforce this with the relevant teams. We also take note of your comments regarding noise and sound insulation. We understand how important a quiet and comfortable room is, especially when travelling as a couple. Regarding breakfast, we appreciate your observation about the busiest periods. Our breakfast service runs from 8:00 to 11:00, and the early morning period can naturally be particularly busy. Nevertheless, we continue to review our operations to provide the best possible experience during peak times. Thank you as well for mentioning the parking charge. We aim to provide clear information regarding our parking and Valet Parking options, and we appreciate your feedback on this point. Despite the areas for improvement you have highlighted, we are glad that you found the hotel to be of good overall quality and that our team made such a positive impression. Your feedback is valuable in helping us continue improving the consistency and attention to detail of our guest experience. We hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with an even more enjoyable stay. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Melanie, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed our location and that our housekeeping team made a positive impression. We’ll be sure to pass on your kind words to them. We’re genuinely sorry that several aspects of your stay did not meet your expectations. In particular, we regret that the issue with the shower and hot water was not properly addressed after you reported it. This is certainly not the experience we want our guests to have, and we will follow up with our maintenance team. We also appreciate your comments regarding the check-in, pool maintenance, breakfast and additional services. We understand your concerns and will take them into consideration as we continue to improve. It’s a shame that, despite enjoying our exceptional location and some aspects of your stay, the overall experience did not feel in line with what you expected from a 4-star hotel. Thank you again for your honest feedback. Emma Ghitti | Guest Experience Supervisor Hyde Ibiza

Dear Pascale, Thank you very much for taking the time to share your feedback following your stay at Hyde Ibiza. We are pleased to see that you appreciated the cleanliness of your room, the Wi-Fi and several aspects of your stay. However, we are sorry that the overall atmosphere of the hotel and, in particular, your experience around the pool did not meet your expectations. We fully understand your frustration regarding the cleanliness of the pool areas and the presence of empty glasses, food remains and rubbish around the pool. Our teams should be monitoring these areas continuously throughout the day, and we regret that on this occasion we did not maintain the level of attention we aim to provide. We have shared your comments with our Food & Beverage and Pool teams to reinforce the frequency of cleaning and collection of used glasses and other items. Regarding sunbeds, we also understand your concern about guests leaving towels on loungers for extended periods without actually using them. We are reviewing how we can better manage this situation to ensure that the available sunbeds can be enjoyed fairly by all our guests. We are also sorry that the behaviour of some guests, including smoking, eating and drinking in the pool, negatively affected your experience. We will continue to reinforce the rules and our team's presence around the pools to help maintain a pleasant environment for everyone. Finally, we are sorry that you found the room somewhat small and with limited storage, and that the hotel did not give you the feeling of being in Spain. Hyde Ibiza is designed around a contemporary international concept while being located in the unique setting of Cala Llonga, and we regret that the atmosphere did not fully match what you were looking for. Thank you again for your honest and constructive comments. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to see that you found the booking experience easy and that you particularly appreciated our breakfast, team and check-out service. We are also glad that you had a positive experience with our Concierge team. At the same time, we are sorry that several aspects of your stay did not meet your expectations. We have taken note of your comments regarding the cleanliness of the floor and the Wi-Fi coverage around the second pool, and we will share these points with the relevant teams. We are particularly concerned to learn that you did not feel sufficiently recognised as an ALL – Accor Live Limitless Silver member. We sincerely apologise if your welcome drink and the recognition you expected were not provided or properly communicated during your stay. Your feedback is valuable, and we will review this with our Front Office team to ensure that our loyalty programme benefits and recognition are consistently delivered. We are also sorry that your experience with the pool and some of our additional services did not meet your expectations. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an experience that better reflects the standards we aim to offer our ALL members. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Sophie, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your stay at Hyde Ibiza was affected by so many issues, particularly as we can see that you rated our team and your arrival very positively. We are truly sorry about the disturbance you experienced from the restaurant above your suite. We fully understand how disruptive it must have been to hear chairs being moved late at night and again from early in the morning, making it difficult for you and your family to sleep. This is certainly not the experience we want our guests to have, and we regret that we were unable to provide you with a more suitable and comfortable room location. Regarding the additional charges, we would like to clarify that access to our swimming pools is complimentary for hotel guests. The €170 charge refers to the Balinese bed service at our main pool, which is subject to a minimum consumption requirement; it is not a charge for using the swimming pool itself. We are sorry if this distinction was not clear during your stay. We also regret any confusion regarding the other charges you mention, such as pool towels and gratuities. We always aim to communicate our services and any associated costs as clearly as possible. Most importantly, we are very concerned to hear that you were charged twice for your stay. We sincerely apologise for this inconvenience. A duplicate charge should never occur, and we understand how frustrating and worrying this must have been. We hope this matter has already been identified and resolved, but should anything remain outstanding, we would be very happy to review it with you directly. It is particularly disappointing to see that, despite appreciating our team and your arrival experience, the issues during your stay had such a significant impact on your overall impression of Hyde Ibiza. Thank you again for your honest feedback. We will share your comments with the relevant departments so that we can learn from your experience and improve the way we manage similar situations in the future. Warm regards, Hyde Ibiza Team

Dear Dieudonné, Thank you very much for your 5-star review! We are delighted to know that you had such an enjoyable stay at Hyde Ibiza. It is wonderful to see that you rated both our rooms and service so highly. Your kind feedback is a great motivation for our entire team. We also appreciate your positive rating of our location and are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you back to Hyde Ibiza for another memorable stay very soon. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Hola Ahomar! Thank you for your wonderful review and for choosing Hyde Ibiza for your stay. We are so pleased to hear that you enjoyed our peaceful location, offering the perfect balance between relaxing by the sea and staying within easy reach of everything Ibiza has to offer. It is great to know that you made the most of our pools, direct beach access, and comfortable sunbathing areas, and that your spacious room and its amenities added to your overall experience. Your kind words about our team are especially appreciated. Providing attentive and genuine service is something we take great pride in, and your recognition means a lot to all of us. We are also happy to hear that you enjoyed the atmosphere of our bar and that your stay was such a positive one. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future. Guest Experience Team.

Dear Audrey, Thank you very much for taking the time to share your feedback following your stay at Hyde Ibiza. We are delighted to know that you had an excellent stay overall and that you enjoyed the hotel. While we sincerely apologise for the delay you experienced during check-in, we truly appreciate your understanding and are pleased that our team was able to turn the situation around by offering you a day at the Beach Club. It is wonderful to hear that you enjoyed the experience. We also appreciate your comments regarding the check-in process. We are sorry for the waiting time and for the language and system difficulties you encountered. Your feedback has been shared with our Front Office team, as we are continuously working to improve both the efficiency of our service and the training of our team members. Thank you once again for your kind words and for recognising our efforts to make things right. We hope to have the pleasure of welcoming you back to Hyde Ibiza for another memorable stay. Kind regards, Alejandro Trilla Rooms Division Manager

Dear Jean François, Thank you very much for your excellent review and for choosing Hyde Ibiza for your family stay. We are delighted to know that your experience was "perfect for your needs." Receiving such positive feedback from one of our valued ALL Gold members means a great deal to us. It's wonderful to hear that you were pleased with your accommodation, the cleanliness of the hotel, and your overall stay. We also appreciate your positive comments regarding your arrival experience, and we'll continue striving to make every check-in even more seamless. Thank you once again for your recommendation and for your loyalty to ALL – Accor Live Limitless. We truly hope to have the pleasure of welcoming you and your family back to Hyde Ibiza in the near future. Warm regards, Alejandro Trilla Rooms Division Manager

Hola Parideth! It is always a pleasure to receive such kind feedback from our guests. Thank you for taking the time to share your experience. We are so pleased to hear that you enjoyed your stay and appreciated our beautiful facilities. It is also great to know that our location made your experience even more enjoyable. We are so glad you got to stay at our beautiful Cala Llonga and its picturesque bay! Thank you once again for choosing Hyde Ibiza. We look forward to welcoming you back for another relaxing stay in the future. Your Contact Center

Merci d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas pleinement répondu à vos attentes. Nous regrettons tout particulièrement que votre chambre n'ait pas été entretenue lors de votre deuxième journée. Ce n'est pas le niveau de service que nous souhaitons offrir à nos clients, et nous transmettrons votre remarque à notre équipe afin que cette situation ne se reproduise pas. Nous comprenons également votre déception concernant l'accès à la piscine. Notre politique d'accès est clairement définie, mais nous prenons en considération votre retour, qui nous aide à mieux comprendre les attentes de nos clients. Nous sommes toutefois ravis de lire que vous avez apprécié notre petit-déjeuner ainsi que le cadre de l'hôtel. Nous espérons avoir l'occasion de vous accueillir à nouveau. Si vous souhaitez échanger plus en détail sur votre expérience, n'hésitez pas à nous contacter directement ; nous serons heureux de vous écouter. Nous vous remercions encore pour votre retour et vous souhaitons le meilleur pour vos prochains voyages.