Mercure Tirana 4 étoiles

Dear Ms. Enza Thank you for your kind review and for rating your stay so highly. We are delighted to hear that you enjoyed our friendly staff and clean rooms. Providing a comfortable and welcoming experience for our guests is always our priority. We also appreciate your feedback regarding the online check-in process. We understand how frustrating it can be to provide the same information again upon arrival. Your comments have been noted and will be shared with the relevant teams as we continuously work to improve the guest experience and make the check-in process as seamless as possible. We hope to welcome you back to Mercure Tirana again soon. Kind regards, Mercure Tirana Team

Dear Ms. Helene Thank you for your great review and for sharing your feedback. We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, and fantastic breakfast. It is wonderful to know that these aspects contributed to a pleasant stay. We also appreciate your comment regarding the road noise. While our location offers convenient access to the city and airport, we understand that traffic noise may occasionally affect some guests. Your feedback is valuable and will help us continue improving our guests' experience. We hope to have the pleasure of welcoming you back to Mercure Tirana in the future. Kind regards, Mercure Tirana Team

Dear Mr. S. Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our restaurant, bar, and the overall atmosphere of the hotel. Your positive comments are greatly appreciated. At the same time, we regret that the street noise and location did not fully meet your expectations. We understand that comfort and convenience are important aspects of every stay. Please note that our location is clearly communicated prior to booking, and many guests appreciate the accessibility it offers for business and transit travel. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back in the future. Kind regards, Mercure Tirana Team

Dear Ms. Anna Thank you for your excellent review and for recommending Mercure Tirana. We are delighted to know that you enjoyed your stay, appreciated the professionalism of our team, and had a pleasant dining experience at our restaurant. Your compliments regarding the cleanliness, breakfast, and overall service are truly appreciated and will be shared with our staff. Thank you as well for your valuable feedback regarding umbrellas for guests. We look forward to welcoming you back again soon. Kind regards, Mercure Tirana Team

Dear Mr. B. Thank you for sharing your feedback with us. We are sorry to hear that some aspects of your stay did not fully meet your expectations, particularly regarding the bedding comfort and the waiting time during dinner service. Please kindly note that room assignments, including bed configuration, are provided based on the room category reserved at the time of booking. However, we understand the importance of comfort and truly regret any inconvenience caused. We are very pleased to know that our staff’s kindness and helpfulness left a positive impression on you. Your compliments will certainly be shared with the team. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you again in the future. Kind regards, Mercure Tirana Team