Ibis Budapest Stadium 3 Sterne

Sehr geehrter Herr K. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Budapest Stadium. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Zsolt Horváth Front Office Manager

Dear Kristijan, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our hotel and staff to be overall very good, and we are especially grateful for your kind words about our housekeeping team. They will be happy to know that their efforts were appreciated! However, we are deeply sorry to hear about your experience with the bar service. Please accept our sincerest apologies for the incidents you described. We understand that feeling unwelcome is completely unacceptable, and we regret that we did not meet your expectations in this regard. Your comments about the service, especially with multiple staff members not being engaged with guests at the bar, have been taken very seriously, and we will address this internally to ensure this does not happen again. We also regret that your coffee orders were not attended to promptly and that the service did not reflect the high standards we strive to offer. Additionally, we appreciate your suggestion regarding the waste bins at the reception area. It is a great idea to label them with specific symbols for different types of waste, and we will definitely consider implementing this to improve the guest experience and sustainability initiatives. Again, we apologize for these shortcomings during your stay, and we thank you for bringing them to our attention. Your feedback is invaluable in helping us improve. We hope that you would still consider recommending our hotel, and we would be delighted to welcome you back to provide a more enjoyable and seamless experience. Best regards, Tamas Bonis - Front Office manager

Dear Heiko D., Thank you for sharing your feedback about your recent stay with us. We truly appreciate your time and effort in providing detailed comments. We are pleased to hear that the check-in process met your expectations, and we are grateful for your recognition of our team. However, we sincerely apologize for the discomfort you experienced due to the inability to open the windows in your room. We understand the importance of fresh air, especially for a restful sleep, and we regret that our room configuration did not meet your needs in this regard. Unfortunately, due to the design and structural limitations of the hotel, the windows cannot be opened. We recognize this may not be ideal for all guests, and we will continue to explore alternative ways to enhance the air quality and overall comfort in our rooms. We value your feedback as it helps us improve our services, and we are committed to ensuring a more comfortable experience for all our guests. We hope that despite this issue, you will consider staying with us again in the future and give us the opportunity to provide a better experience. Best regards, Tamas Bonis - Front Office Manager

Dear Stavros, Thank you for taking the time to provide feedback regarding your recent stay with us. We are pleased to hear that you had an overall positive experience and that you found our hotel to be clean and well-maintained. We also appreciate your kind words about your arrival, check-in, accommodation, Wi-Fi, and our team. We would also like to sincerely thank you for your feedback regarding our breakfast and the coffee machines. We understand that the coffee machines may seem to be slow for some guests and did not meet your expectations. We apologize for any inconvenience this may have caused. Please note that the type and size of the coffee served were designed to cater to the general preferences of our guests. Nevertheless, we value your input, and we will look into ways to improve this aspect and enhance the coffee experience for all our guests. Furthermore, we appreciate your comments about the evening beverages in the hotel restaurant. We understand that the pricing may have felt high, and we are continuously evaluating our food and beverage offerings to ensure they provide both quality and value for money. Your input will be taken into consideration for future improvements in this area. We are grateful for your overall positive rating, and we hope to have the pleasure of welcoming you back to our hotel soon. Thank you again for your valuable feedback. Best regards, Tamas Bonis - Front Office Manager