TRIBE Amsterdam City bintang 4

I stayed at Tribe Amsterdam City in April 2025 and had a deeply disappointing experience. After checking out at 12:00 PM, I realised within two hours that I had left valuable jewellery behind in the room. I immediately called the hotel and submitted a message through their official website. I have a 2-minute call record, and the staff confirmed my email and said they’d follow up. However, they later denied ever receiving my call and refused to check the phone recording. They ignored multiple email requests, contradicted themselves in writing (first requesting a lost property form, then claiming the form does not exist), and made no real attempt to investigate. To this day, they have not recovered my items and continue to avoid responsibility. If this is how they treat guests who lose valuables, I fear for anyone expecting professional service or security here. I have already reported this case to the relevant authorities, including a formal request to reassess whether this hotel still deserves its four-star rating. Do not stay here if you value honesty, proper handling of lost property, or basic customer respect. I’ve also submitted formal complaints to the ECC and ACM, and I advise other travellers to be very cautious.

Great option in Amsterdam. 2 Metro stop from Rokin ( the center). Spotlessly clean room. Modern and functional. Excellent shower facilities. Good towels and linens. Tea and coffe makers. fridge in the room. Friendly staff. Highly recommended!

Visited for a weekend to see a gig in Amsterdam. Location is a little outside of the centre but you can get into the city centre in 5 mins on the Metro which is really good and seemed far safer, cleaner and reliable than London. Hotel is literally on the doorstep of the metro. There is not much around the hotel but if you turn left when leaving there are a good couple of coffee shops/cafes. Didn’t eat in the hotel and so can’t comment. They only offered pizza which was disappointing. They don’t take cash which I didn’t like. The room was large and spacious with a comfy bed. Facilities were good and the hotel had a gym which we didn’t use. Amsterdam a fabulous place with so much to offer, great scenery, food and people.

I booked on Hotels.com. Which I hate and offer poor service. I booked TRIBE HOTEL for a casual experience for 20 days. Well the hotel as cool and hip as it is; with the nicest people was sooooooooo far away from where the pulse of the city is and I wanted to stay. But as always booking with a 3rd party screws you to the wall with their policies and red tape. A gentleman approached me at a complimentary breakfast because I was charged another $3000 dollars for taxes. Bam. Who knew. JORN METTERNICH, OPERATING MANAGER approached me due to the issues I was having. The biggest one not having a room in the phone and having to use WhatsApp (which is allllllll I use for work and that got me crazy not to mention HOTELS.Com misleading information. I have a spinal Issue but like to walk around the city for an hour. Go back to the room. Lie down and go back out. No agenda but accidentally discovering the amazing city and architecture of Amsterdam. So I use the AI WhatsApps service which just got me aggravated and the hotel is in the north. Not south so I would need to subway (whatever it is called. I’m from NYC) or Uber it to enjoy the city. I also complained about the €3000 plus tax added to my bill. I clearly wasn’t pleased after €150 taxi ride from airport to hotel then the tax and I asked for a room facing sometime nice. My room faces the freeway. Long story short. I believe through th Ai WhatsApp. JORN found me ask breakfast and spent at least 1.5 hours helping me to move hotels, get my money returned and found a small hotel so I can enjoy Amsterdam as it is one of the most beautiful cities in the world. For anyone in the industry. I strongly recommend to get Jorn on your Executive Committee. I’m 61 and have stayed in 100’s of hotels, from the top of the top to boutique hotels and dealt with management etc and NEVER IN ALL OF MY LIFE HAVE I HAD SUCH A BAD EXPERIENCE TURN INTO A GOOD ONE. but they need to have telephones to connect to real people in real time. Not AI WHATAPP which didn’t understand 1/2 of my questions. Thank you JORN. regards, Steven

A very clean and efficient Hotel but it's overwhelming asset is it's very helpful and caring staff. I was unfortunate and had a fall, not in the Hotel, they immediately provided a wheelchair and said I was to keep it as long as it was needed. They clearly have very good lines of communication as the staff all knew what had happened and everyone we came in contact with, went out of their way to as helpful as they possibly could. The cleaners, maintenance staff, reception, bar staff and Uri, who I think was employed a few hours per week to promote customer relations, all went that extra mile. Thank you Tribe Amsterdam