INK Hotel Amsterdam - MGallery Collection bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 2.544 ulasan

INK Hotel Amsterdam - MGallery Collection - Image 1
INK Hotel Amsterdam - MGallery Collection - Image 2
INK Hotel Amsterdam - MGallery Collection - Image 3
INK Hotel Amsterdam - MGallery Collection - Image 4

Deskripsi

Keistimewaan hotel

  • Terletak di jantung kota Amsterdam

  • Temukan surga ketenangan di halaman belakang kami

  • Bar Koktail Anggun

  • Dapat dicapai dengan berjalan kaki dari Amsterdam Central Station

  • Ruang pertemuan berperalatan lengkap dengan cahaya alami

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover

Lokasi hotel

INK Hotel Amsterdam - MGallery Collection

Nieuwezijds Voorburgwal 67
1012 RE AMSTERDAM
Belanda

GPS:52.375475, 4.892714

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

PRESSROOM AMSTERDAM

PRESSROOM menawarkan pengalaman simpel & santai dengan pendekatan yang modern dan personal. Menu terdiri dari hidangan klasik dan modern dengan citarasa murni & sederhana untuk kombinasi yang lezat. Lihat yang Anda makan dan makan apa yang Anda lihat.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.7/5  2.544 ulasan

Peringkat TripAdvisor  4.5/5  3.260 ulasan

Sertifikat keunggulan 2024

Great stay in the center of Adam

Catatan Tripadvisor 5.0/5

Mariken v Ulasan TripAdvisor tersertifikasi

We stayed for 2 nights in the suites which was a great experience. First of all the hotel is walking distance from Adam Central Station, there are tram stops all around and pretty much the entire city is walking distance. They nicely upgraded our son to the suite next to us as well and granted an early check-in as he arrived at 6am at Schiphol. Check-in at the prio counter for Accor members was super friendly and efficient. Suites are nicely appointed and in a separate part of the hotel, the oldest building. There we small stairs when leaving the elevator and 2 doors next to each other. Suite 350 (creative director suite) has a lot of windows overlooking the street but it is very well isolated so no street noise. The bathroom is in the suite, no separating wall (glass wall behind the sink. Toilet is separate but with a glass door (non transparent glass). There is a seperate seating area and writing desk. The suite had a welcome basket as well as free of charge minibar with really nice non-alcoholic drinks. The suite next door, the columnist suite (351), had a different set-up but smaller windows and part of the windows look at a wall from the next door building. We joined the buffet breakfast one morning which was nice but nothing overly special. Quiet busy as well so had to wait for a table at the high tables (did not take too long) This is a great hotel, nice decoration and vibe. really enjoyed my stay and will return next time we are in Adam. One small thing: I forgot my tweezerman little make-up mirror in the room. I emailed them the same day (concierge who was very responsive before our arrival) and never got a response. It was an important mirror as I use it for my contact lenses and also rather expensive. There was no response. I emailed them again the next day and till now (Feb 25), no response. Since the mirror enlarged 10x it was easy for me to put my contact lenses in so I had a problem during my holidays and had to try to find a new mirror that was decent enough to magnify

Perfect stay in Amsterdam

Catatan Tripadvisor 5.0/5

Sunset_No23 Ulasan TripAdvisor tersertifikasi

We had a great stay at the Hotel Ink. The location is great. The rooms are very comfortably furnished. We had a superior room, which was smaller compared to the other room types, but it was still big enough for a comfortable stay. The staff, from the reception to the cleaning staff, were extremely friendly and attentive. I would definitely stay at Hotel INK again and again

Dear Storywriter, Thank you for taking the time to share your review. It is heartening to hear that our central location contributed positively to your experience and that the comforts of your room provided you with a restful retreat. We note your mention of the room size and are glad that the Superior room was suited to your needs. We offer various room categories to ensure that our guests' preferences are met. Our team is particularly encouraged by your kind words regarding their attentive and friendly service, as we strive to make each guest's stay as pleasant and personalised as possible. We would love to welcome you back on a future occasion for another INKredible stay. Kind regards, Jolanda de Smit, General Manager

Disappointing Stay at Ink Hotel Amsterdam

Catatan Tripadvisor 1.0/5

Lexmat2010 Keluarga - Ulasan TripAdvisor tersertifikasi

My stay at the Ink Hotel Amsterdam from January 1 to 4 was an accumulation of disappointments, marked by inefficient service, subpar rooms, and a blatant lack of consideration for loyal customers. Issues Upon Arrival A few days before our arrival, we received an email asking for our estimated arrival time and any special requests. I took the time to reply, indicating an arrival at 3 PM, but I never received a response. When we arrived at 3:30 PM, only one of our two rooms was ready. The staff claimed the hotel was fully booked and that it was impossible to provide the second room, which was clearly false as reservations were still available for the same day on their app. After waiting for over 1.5 hours, the key to the second room was finally brought to us… but it turned out to be the key to an already occupied room! We ultimately received the correct key after having to go back down to the reception desk ourselves, without any apology or compensation offered for the inconvenience. Lack of Recognition for Loyalty Status As a loyal customer, I expect a certain level of recognition. Normally, small gestures or amenities await me in the room upon arrival. Here, there was nothing, while friends of ours with the same Gold status received macarons in both of their rooms. Similarly, upon departure, a particularly unpleasant receptionist refused my request for a late check-out without even checking availability, repeating the excuse that the hotel was “fully booked.” Yet again, this was untrue, as I confirmed on the app. An hour later, another receptionist granted a free late check-out until 2 PM to our friends, but my request was ignored with no explanation. Room Disparities and Deficiencies Despite booking two rooms in the same category, one was significantly smaller and lacked proper storage. The tiny wardrobe was unusable as its depth was shorter than the width of a hanger, preventing the door from closing. The heating made the room unbearably stuffy, and attempting to open the window for ventilation was not an option: the window was less than two meters from the private terrace of a neighboring building, compromising both privacy and quiet. The rooms themselves are poorly designed and made with materials unworthy of the MGallery brand. The minimalist decor and material choices are more reminiscent of a lower-tier Ibis Styles hotel. Furthermore, the rooms are small, with low ceilings that exacerbate the feeling of crampedness. On top of that, there were several functional issues: the bathroom door didn’t close, the sink was clogged, the shower tray was chipped, and one of the bathrobes provided was stained. Services Unworthy of an MGallery The hotel offers none of the services expected from the MGallery collection. There is no spa, and the fitness room is so small it could be mistaken for a closet. Even umbrella rentals come with a fee, which is unacceptable in a hotel of this category. Service and Dining The service was equally disappointing. We called room service to request cutlery, which never arrived. While the restaurant staff was friendlier than the reception team, they still fell short: during breakfast, hot beverages were not offered proactively, and we had to ask for them. The coffee from the automatic machine was simply dreadful. Conclusion This stay was a series of mishaps and incompetence. From poorly equipped rooms to mediocre service, substandard amenities, and a lack of recognition for loyal customers, the Ink Hotel Amsterdam fails to live up to the standards of the MGallery brand. I would strongly advise against staying here.

Dear Storywriter Mat, Thank you for taking the time to share your feedback. We deeply regret the disappointing experience you had during your stay with us. Please accept our sincere apologies for the issues you encountered, from the delays at check-in to the challenges with room quality and service. The 1st of January is indeed a challenging day, as late check-outs often delay housekeeping and impact the timely availability of rooms. However, this is in no way an excuse for the experience that you had. Your feedback highlights areas where we fell short, and we take full responsibility for the mistakes made. These shortcomings are unacceptable, and we deeply regret that they affected your perception of our hotel. Our Guest Relations team will be reaching out to address your concerns directly and ensure that appropriate steps are taken to restore your trust in us. We sincerely hope that you will give us the chance to provide you with the INKredible experience that we're known for. With kind wishes for the new year, Jolanda de Smit, General Manager

Wouldn't hesitate to book again

Catatan Tripadvisor 4.0/5

AndyM290670 Ulasan TripAdvisor tersertifikasi

My wife and I stayed here for 4 nights during December. We took the train from the airport to the station and the walk is very easy and only around 8 minutes or so. The location of the hotel we found to be excellent. Easy to walk to most areas which we did as opposed to taking trams. we must have walked around 7 to 8 miles a day but with everything to look at it didn't feel like it. Check in and check out very easy and front of desk staff were excellent - very friendly, polite and happy to help with any "tourist" information needed. We ate breakfast in the hotel every morning which was of a good overall standard. I am a coeliac (gluten free) and they had a selection of GF granola and crackers available every morning. It was also very nice that breakfast went until 11am. We stayed in a superior double. Although small was perfectly adequate for a few nights stay. It was clean and comfortable with sufficient storage. Our only complaint was the heating in the room. We had it down to the coldest and it was still too warm for us. Overall if you are looking for a central hotel with easy access and excellent staff then I would recommend the INK HOTEL. If my wife and I visit Amsterdam again, we wouldn't hesitate to book here again.

Dear Storywriter, Thanks for letting us know your opinion of your stay. We are delighted to hear that you enjoyed our excellent location, making it easy to explore the beautiful sights of Amsterdam on foot. We also appreciate your kind words about our check-in and check-out process, as well as the friendliness and helpfulness of our staff. Our team consistently strives to provide an exceptional service experience for our guests. However, we regret to learn that the temperature was not to your preference. For any future stays, our front desk team are on hand 24/7 to assist with any concerns to ensure your stay is as comfortable as possible. We are, nevertheless, pleased that you enjoyed our breakfast options, including the gluten-free selections, and that our breakfast hours suited your needs. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Seasons greetings, Jolanda de Smit, General Manager

No HVAC — The effectively stole $500 from me.

Catatan Tripadvisor 1.0/5

Dream34537699655 Bisnis - Ulasan TripAdvisor tersertifikasi

One of the most negative experiences of my travel life. I checked in and was shown to a decent room. It was warm outside, but the hvac system was inoperable at the time, so the room was 80+ degrees. They showed me a couple other tooms that were also 80 degrees and did not have any operable hvac system. Because the rooms were literally defective, I told them I needed to find a new hotel, and they agreed to give me a refund apologetically. However, no refund was ever given. When my travel agent contacted them for the refund, the hotel declined to give my money back — effectively stealing $500 from me — claiming that the rate was nonrefundable. Yes, nonrefundable if I just didn’t show up, or didn’t like the color of the wall paint or something. But this room was uninhabitable. These people are scammers and Accor should be ashamed to be affiliated with them. This place absolutely sucks. Nobody should ever consider staying there. I would rather sleep on the street than give them a cent of my money.

Dear Storywriter, We are truly sorry to hear about your experience with the HVAC system. Our central air conditioning is designed to provide a consistent climate throughout the hotel, and we understand it did not meet your expectations during your stay. Please know that our team has already reached out to you via email to explain how the booking system works, particularly with reservations made through third-party platforms or travel agents. We understand you were not fully satisfied with the solutions offered by our Front Office team during your stay. Unfortunately, as your booking was made through a travel agent, the hotel is unable to process a direct refund. However, we have already contacted the travel agency on your behalf to facilitate the refund process. It appears that the agency is taking longer than expected to complete the procedure. Rest assured, our Commercial Team is here to support you and is actively working with the travel agency to resolve this matter. We remain committed to ensuring you have a positive experience and are available to assist you in any way we can. Kind regards, Jolanda de Smit, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.296 ulasan 9.7/10 Lokasi
  • 1.505 ulasan 7.5/10 Kamar
  • 1.793 ulasan 9.4/10 Pelayanan
  • 11 ulasan 6.7/10 Internet
  • 650 ulasan 9.4/10 Sarapan
  • 458 ulasan 9.3/10 Suasana
  • 436 ulasan 7.9/10 Kebersihan
  • 371 ulasan 8/10 Makanan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Amsterdam