Dear Mr. E. Thank you very much for your wonderful review and for choosing Mövenpick Grand Al Bustan Dubai once again for your family stay. It is truly rewarding to know that you continue to consider our hotel your favourite and that you have noticed the improvements made since your previous visits. I am delighted that you enjoyed our rooms and experienced the warm and friendly service of our team. Your perfect scores across all areas are greatly appreciated and serve as wonderful encouragement to everyone at the hotel. I will also make sure your kind recognition of our Reception and Pool teams is shared with them. Regarding your feedback on the swimming pool operating hours, I understand that you would prefer the pool to remain open until 23:00, as it did during your previous visits. While the current operating hours are until 22:00, we sincerely appreciate your suggestion and will share it with the relevant team for consideration. Thank you once again for your continued trust and loyalty. We look forward to welcoming you and your family back for another enjoyable stay. Kamila Siedlecka Hotel Manager

Dear Mr. A. H., Thank you very much for sharing your wonderful feedback following your recent family stay with us. We are truly delighted to know that you found your experience exceptional and rated every aspect of your stay so highly. It is especially rewarding to hear that you enjoyed the location, your room, our breakfast, and the service provided by our team. Your kind words are a great recognition of the dedication and care our colleagues put into creating memorable experiences for our guests. I am also pleased to know that you found the reservation process easy and convenient. Providing a seamless experience from the moment of booking through to departure is an important part of our commitment, and your feedback confirms that we are delivering on this promise. Thank you as well for recognizing our efforts towards sustainability. We remain committed to continuously improving our practices while maintaining the comfort and quality our guests expect. On behalf of the entire team, and personally, I sincerely thank you for your trust, your recommendation, and your perfect rating. It was our pleasure to welcome you, and we very much look forward to having the opportunity to welcome you and your family back for another outstanding stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. Lina, Thank you so much for your exceptional feedback and perfect 100/100 rating! We are truly delighted to know that you and your family had a wonderful stay with us and enjoyed the cleanliness of the rooms, the excellent breakfast and dinner, and the outstanding service provided by our team. Your 10/10 recommendation and kind words are a great source of motivation for all of us. We are especially grateful for your appreciation of our Front Office team and the Egyptian colleague in our restaurant. Although you do not recall his name, we will certainly share your kind words with our restaurant team so that your appreciation reaches him. Thank you for considering Mövenpick Grand Al Bustan Dubai worthy of five stars. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. Khalid, Thank you for taking the time to share your detailed feedback. While I am pleased to see that you found our Front Office team courteous and helpful and rated both your arrival and departure positively, I am sincerely sorry that several important aspects of your stay fell significantly below your expectations. I particularly regret your comments regarding the bathroom fittings and the installation of the bidet spray. I understand your concern, and your feedback has been shared with our Engineering team for review to ensure that the fittings are appropriately installed and maintained. I also sincerely apologize for the cigarette smell in a non-smoking room and for finding hair in the bathtub. These are not standards we accept, and I have shared your comments with both our Housekeeping and Front Office management teams for immediate attention and follow-up. Your feedback regarding our sustainability efforts is also noted and will be taken into consideration as we continue to improve our practices. Thank you once again for bringing these matters to our attention. I hope we will have the opportunity to welcome you and your family again and provide an experience that better reflects the standards we strive to uphold. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. A., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Grand Al Bustan Dubai. I am delighted to know that you and your family had an enjoyable stay and, most importantly, that your children enjoyed the hotel. Creating a welcoming and comfortable environment for families is very important to us, so it is especially rewarding to know that we were able to provide an experience that the whole family appreciated. Your perfect 100/100 ratings across your overall experience, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, and sustainability efforts are sincerely appreciated. We are also very grateful for your 10/10 recommendation of Mövenpick Grand Al Bustan Dubai. I am particularly pleased that you found all our team members equally helpful and satisfying. As Hotel Manager, I will personally share your kind words with the entire team. Recognition such as yours is a wonderful motivation for our colleagues and reinforces our commitment to delivering consistent, warm, and professional hospitality. As an ALL Accor Classic member, we are also grateful for your continued confidence in our hotel and brand. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai for your family visit. It was our pleasure to welcome you, and we sincerely look forward to having the opportunity to welcome you and your family back for another enjoyable stay. Warm regards, **Kamila Siedlecka** Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Mr. A., Thank you for the wonderful rating! We’re thrilled to know you had a positive experience. Your feedback means a lot to our team, and we look forward to welcoming you again! Best Regards, Kamila Siedlecka Hotel Manager

Dear Ahmed A. M. A. F., Thank you for taking the time to share your valuable feedback following your stay at Mövenpick Grand A. Bustan Dubai. We are delighted to know that you had a wonderful stay and enjoyed our hotel, the comfort of our facilities, and the warm hospitality provided by our team. Your kind appreciation of our colleagues, especially the team member at reception who assisted with your check-in, is greatly appreciated. We will make sure your compliments are shared with the team. We also appreciate your feedback regarding the air conditioning in the room. Please be assured that we have taken note of your comments and will continue working to ensure our facilities meet the comfort expectations of our guests. Thank you once again for your recommendation. We look forward to welcoming you and your family back for another pleasant stay with us. Warm regards, Kamila Siedlecka Mövenpick Grand A. Bustan Dubai

Dear Mr. Fadi, Thank you very much for your wonderful review and for awarding us a perfect 100/100 following your business stay at Mövenpick Grand Al Bustan Dubai. We are truly delighted to read your kind words describing your experience as “تجربة مميزة”. It is a pleasure to know that you found our hotel beautiful, clean, conveniently located, and supported by an excellent team. Your appreciation means a great deal to all of us. We are especially grateful for your recommendation and for your intention to book with us again. We look forward to welcoming you back very soon for another exceptional stay. Warm regards,

Dear Mr. Faleh A., Thank you for sharing your feedback regarding your recent stay at Mövenpick Grand Al Bustan Dubai. We apologize that the smoking room you stayed in did not meet your expectations and that some of the furniture appeared outdated. We appreciate your observation and will review our room allocation and refurbishment plans to ensure all our guests enjoy a comfortable, five-star experience. We are glad that you found the location convenient and other aspects of your stay satisfactory, and we appreciate your note about requesting a non-smoking room next time. Your feedback is invaluable in helping us improve our services and facilities. We look forward to welcoming you again and providing a stay that fully meets your expectations. Kind regards, Guest Relations Team

Dear Mr. Raed A. A. Q., Thank you for sharing your feedback regarding your recent stay at Mövenpick Grand Al Bustan Dubai. We sincerely apologize that your experience did not meet your expectations, particularly regarding the cleanliness of your room and the condition of the hotel. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate review and improvement, as guest comfort and satisfaction are our top priorities. We are glad to hear that you found our location convenient and that certain aspects of your stay, such as check-in and breakfast, were satisfactory. Your feedback is invaluable in helping us enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service and comfort you expect from an Mövenpick Grand Al Bustan Dubai stay. Kind regards, Guest Relations Team

Dear Sultan, Thank you very much for your kind feedback. We are delighted to hear that you had a very good and comfortable stay with us and that our team contributed positively to your experience. It is always rewarding to know our guests enjoy the service and facilities we provide. We look forward to welcoming you back to Mövenpick Grand Al Bustan Dubai on your next visit. Kind regards,

Dear Mr. A. A., Thank you very much for sharing your feedback regarding your recent stay at Mövenpick Grand A. Bustan Dubai. We are delighted to hear that you found your stay very comfortable and enjoyed our breakfast, accommodation, and the service from our team. We look forward to welcoming you back soon for another enjoyable experience. Warm regards,

Dear Mohammed, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, found our team friendly, and appreciated the quality of our food. We also acknowledge your comment regarding the need to update the room furnishings. Your feedback has been shared with the relevant team as we continuously work on improving our facilities. It was a pleasure having you with us, and we look forward to welcoming you back to Mövenpick Grand Al Bustan Dubai for another enjoyable stay. Warm regards,

Dear Mr. Amad A. A. A. H., Thank you for choosing Mövenpick Grand A. Bustan Dubai and for sharing your kind feedback. We are delighted to know that your stay was comfortable and that you were pleased with our services and team. We truly appreciate your kind words about all our colleagues and look forward to welcoming you back soon for another enjoyable stay. Warm regards,

Dear Mr. Hussein, Thank you very much for your kind words and for rating your stay with us so highly. We are delighted to know that you had an excellent experience and appreciated our facilities, services, and the hospitality of our entire team. Your feedback is truly motivating for all of us, and we look forward to welcoming you back soon for another wonderful stay. Warm regards,

Dear Valued Guest Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness and overall quality of our hotel. Your satisfaction means a lot to us, and we’re grateful you took the time to share your experience. We hope to have the pleasure of welcoming you back again soon! Warm regards, The Management

Dear Valued Guest Thank you for sharing your feedback! We\'re delighted to hear that you had a good experience with us. Your satisfaction is important to us, and we’re grateful for your positive comments. We look forward to welcoming you back on your next visit! Warm regards, Front Office

Dear Ms. Asma, We take pride in knowing that you have had an enjoyable stay at Movenpick Grand Al Bustan Dubai. Thank you for staying with us and for sharing your experience with other travellers, We have noted your comments and be assured that this will be assessed and rectified as required. We are looking forward to welcoming you back soon. Best regards, The Management

Dear Mr. Sultan We are glad to hear that you enjoyed your stay at Movenpick Grand Al Bustan Dubai. We also want to thank you for your feedback regarding the breakfast. Please know that your review is extremely valuable to us and we have taken your thoughts to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, The Management