موڤنبيك جراند البستان دبي 5 نجوم

المكان يحتاج الى تطورات قليله ليكون مناسب.

خدمة راقية ومكان منظم واهتمام رائع

الخدمه بطيئه

مكان الشور صغير ويحتاج اكبر ، والحمام تحتاج تجديد لبعض الاشياء فيها ،، عدم وجود شور متحرك نهائيا ،،، كيف بغسل من تحت بس ابا افهم ؟

I went to the Lebanese restaurant one night, the entrance was dark as there was a belly dancer on stage. I tripped down one step because I couldn't see anything and managed to catch myself then tripped down a second step and just managed to grab the bar, scraping my arm in the process. The doorman then finally moved to catch me when I'm flat on my face on the bar with a bleeding arm. Any hotel or restaurant guides their customers when there are steps even when it isn't dark. As usual when I arrived, there wasn't a porter in sight but a female security guard called Ugyen came out to get my luggage and later brought it to my room. As a Platinum member of the Accor loyalty programme I got an upgrade but wasn't happy when I saw that the toilet hadn't been flushed so I went back downstairs and talked to the duty manager Mohamad who gave me a decent upgrade to a suite which I was much happier with. I often get double upgrades and hotels should treat their Platinum members as nicely as they can especially when the hotel occupancy rate is low. Thanks to Mohamad giving me this upgrade, I cancelled a reservation elsewhere and extended my stay and ended up spending 4 nights there instead of just 1 night. If i hadn't got that upgrade I wouldn't have stayed longer. I have to give 5 stars to the housekeeping staff who were fantastic - executive housekeeper Corazon who came up to meet me, supervisor Sandy who made sure everything was to my liking in the suite and got me extra footstools and housekeeper Mahadev who did a wonderful job cleaning my room every day. It was a real pleasure to arrive in the evening and see what a great job he had done. I had to call engineering for a few issues, the curtain in the bedroom was hanging down and needed to be reattached, the minibar was broken and needed to be replaced and there were many light bulbs missing. The lighting system is a nightmare, either all the lights are on or they're all off so you can't read at night and if you want a more intimate atmosphere in the living room you can't switch the bright hall light off. There were no sockets by the bed so luckily I had brought an extension cable with me which is a must when you travel here as many hotels don't have sockets in the right places. The gym is probably the best one in the airport area, it's nothing fancy but has all the equipment you need for a decent workout. The pool is not so good, hexagon shape not suitable for swimming lengths and children everywhere.