Dear Guest, Thank you very much for this wonderful feedback. We are very pleased to receive your kind words. We will, of course, be happy to pass on your positive comments to the employees in question. Your satisfaction is the greatest reward for our employees, who work day in and day out to provide you with impeccable service. We hope to welcome you back soon. With kind regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your positive review and kind words! We are very pleased that you appreciate our central location near the train station, as well as our friendly service and the quality of our accommodations. It’s especially nice to hear that you were satisfied with the size and cleanliness of your room. We would be delighted to welcome you back soon! Warm regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, We would like to thank you for your positive comment about our hotel's location. We are very pleased that you enjoyed your stay with us. With kind regards Yours Mercure Hotel Luebeck City Center Team

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our central location, which made it easy for you to explore Lübeck's historic center. It is also wonderful to know that our team made you feel welcome, that you found your room comfortable, and that you particularly enjoyed our breakfast. Your positive feedback means a lot to us and will be shared with our staff. We hope to have the pleasure of welcoming you back on your next visit to Lübeck. Kind regards, Yours Mercure Hotel Lübeck City Center Team

ieber Herr V., vielen Dank für Ihre Bewertung und Ihr Feedback. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns insgesamt als „Todo bien“ erlebt haben und insbesondere das Preis-Leistungs-Verhältnis sowie die Buchung über ALL Accor positiv bewertet wurden. Gleichzeitig nehmen wir Ihre Hinweise zu Sauberkeit, Check-out und unserem Team sehr ernst. Wir bedauern, dass wir Sie in diesen Bereichen nicht vollständig überzeugen konnten, und haben Ihre Rückmeldung bereits an die zuständigen Abteilungen weitergegeben, um uns weiter zu verbessern. Wir würden uns freuen, Sie und Ihre Familie bei einem nächsten Besuch wieder bei uns im Mercure Hotel Lübeck City Center begrüßen zu dürfen. Herzliche Grüße Ihr Team vom Mercure Hotel Lübeck City Center

Dear Mr. G., We would like to express our sincere gratitude for taking the time to provide such a detailed account of your recent stay at the Mercure Hotel Lübeck City Center. It is a pleasure to learn that you found our guest rooms both spacious and comfortable, and that you particularly appreciated the extensive variety of our breakfast offerings. We are also truly grateful for your excellent evaluations regarding cleanliness, Wi-Fi, accommodation quality, and our sustainability initiatives. At the same time, we regret to learn that certain aspects of your visit did not fully meet your expectations. Owing to our privileged proximity to the city centre, parking can indeed present certain challenges. Please be assured that we are continually working to enhance the guidance and support we provide to our guests in this regard. We also value your remarks concerning the level of English proficiency as well as the perceived value for money. Your observations are most helpful and will be taken into careful consideration as we strive to refine the quality of our service and the overall guest experience. We further appreciate your trust in ALL – Accor Live Limitless and are pleased that your booking experience through the app was to your complete satisfaction. It would be our great pleasure to welcome you back on a future visit to Lübeck, where we aim to provide you with an even more refined and seamless stay. Yours sincerely, The Team of the Mercure Hotel Lübeck City Center

Dear Mr. r., Thank you for taking the time to share your feedback regarding your stay with us. We are sorry to hear that some aspects of your visit did not meet your expectations. At the same time, we would like to clarify the situation: According to our records, you made a total of four reservations. Two of these bookings were canceled by you, and one of the canceled reservations included your request for a room with a courtyard view. Your actual stay was covered by the two other bookings (from 22–27 October and from 27–28 October). Since the room request was only linked to one of the canceled reservations, we did not have this information available at your arrival. At check-out, you mentioned that you had not received the invoice for your first booking. Both invoices for your completed stays were subsequently sent to you by email. Regarding the complimentary beverage, please note that this can be redeemed at the reception whenever a guest brings it to our attention. Next time, please feel free to speak to us directly, and we will be happy to assist you immediately. We regret any misunderstandings and hope to welcome you again in the future to demonstrate that your satisfaction is very important to us. Kind regards, The Mceruce Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your wonderful and detailed review! We are delighted to hear that you enjoyed the central location of our hotel as well as the room and our breakfast buffet. We particularly appreciate your praise for our team—friendliness and professionalism are very important to us, and it motivates us greatly when our guests perceive this positively. We are really pleased that you felt so comfortable with us and would be delighted to welcome you back on your next visit to Lübeck. Warm Regards Mercure Hotel Lübeck CIty Center Team

Dear Mr. L. B., Thank you very much for your wonderful review of the Mercure Hotel Lübeck City Center. We are delighted that you enjoyed our central location, comfortable rooms, friendly staff, and breakfast. It is especially rewarding to hear that your room upgrade, welcome drink, and gift exceeded your expectations. We also appreciate your feedback regarding our sustainability initiatives and daily housekeeping options. Your comments help us continue to improve our services for all guests. We look forward to welcoming you back for another exceptional stay in Lübeck. Best regards, Mercure Hotel Lübeck City Center

Dear Mrs.K., Thank you very much for your review! We are very pleased that you enjoyed your stay with us and hope to welcome you again soon. Best regards Ihr Mercure Lübeck City Center Hotel Team

Dear Mrs. T., Thank you for your feedback. We are pleased to hear that you found our room comfortable and clean and that you enjoyed the breakfast. We would like to point out that our hotel is unfortunately not barrier-free. For structural reasons, there is already a staircase in the entrance area without an elevator. We understand that this can be a challenge for guests with limited mobility and regret the inconvenience this has caused you. We take your feedback seriously and will incorporate it into our considerations for improving our guest services. Thank you for your understanding. With kind regards Ihr Mercure Lübeck City Center Hotel Team