Sofitel Hangzhou Yingguan

Customer review rating (ALL Rating) 4.7/5 391 reviews

Sofitel Hangzhou Yingguan - Image 1
Sofitel Hangzhou Yingguan - Image 2
Sofitel Hangzhou Yingguan - Image 3
Sofitel Hangzhou Yingguan - Image 4

Description

Hotel extras

  • Close to the International Expo Center and Olympic Sports Center

  • Hangzhou is an ancient city located near the famous for Qiantang River and Hangzhou West Lake

  • Garden view rooms

  • Automatic window opening system

Our accommodation(s)

Hotel location

Sofitel Hangzhou Yingguan

No 485 Mingxing Road, Xiaoshan District
311200 HANGZHOU
China

GPS:30.204858, 120.249931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  391 reviews

Good Stay

Customer review rating 5.0/5

Wayne Business - Confirmed reviews ALL

Hotel has assign me with personal assistance, Jenny, she has been very helpful

尊敬的苏先生: 感谢惠赐有关下榻杭州英冠索菲特酒店的宝贵意见。听到您对酒店服务的肯定,十分开心。 我会将您的意见与我们的团队一起分享,特别是被您点名表扬的Jennie。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Katherine He 宾客体验经理 杭州英冠索菲特酒店

Good stay

Customer review rating 5.0/5

Wilson Business - Confirmed reviews ALL

Overall good,

尊敬的张先生: 感谢惠赐有关下榻杭州英冠索菲特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Katherine He 宾客体验经理 杭州英冠索菲特酒店

Good people, Friendly, Feel go back home again

Customer review rating 5.0/5

Mossmann L. Business - Confirmed reviews ALL

I have been staying with Sofitel since 2010. It is good to see friends who work in different sofitel hotel. I am extremely glad to see jacky (the best concierge), Lucy from Club floor who is very professional.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Yingguan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially Jackie and Lucy. I am sorry that your breakfast experience did not meet your expectations, please allow me to express my sincerest apologies. please rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Look forward to welcoming you back again soon. Sincerely, Katherine He Guest Experience Manager Sofitel Hangzhou Yingguan

Take nice care when check-in in the evening

Customer review rating 4.5/5

Jason G. Families - Confirmed reviews ALL

Give babies helping nicely

尊敬的高先生: 感谢惠赐有关下榻杭州英冠索菲特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Katherine He 宾客体验经理 杭州英冠索菲特酒店

Well located,Good stay

Customer review rating 5.0/5

Xia W. Business - Confirmed reviews ALL

Good service.

尊敬的王女士: 感谢惠赐有关下榻杭州英冠索菲特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Katherine He 宾客体验经理 杭州英冠索菲特酒店

Other web-users rate our hotel

  • 1,226 reviews 9.7/10 Location
  • 1,989 reviews 9.4/10 Room
  • 3,348 reviews 9.3/10 Service
  • 12 reviews 8.3/10 WiFi
  • 1,408 reviews 9.9/10 Vibe
  • 1,254 reviews 9.7/10 Amenities
  • 808 reviews 9/10 Comfort
  • 784 reviews 9.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hangzhou