Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,343 reviews

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Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

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Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,343 reviews

TripAdvisor Rating  4.0/5  180 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

04… Couples - Confirmed reviews ALL

Room was good as usual , we have stayed there before. However when we went down stairs to have a drink in the pool area there was a Christmas party function on and they had some of the bar area closed off. Standing at the bar eventually I was told by a man that they where not serving this area as they had a function on next door. I replied to him What About Your Guests staying at the motel. He just walked off. Soon after another gentleman ended up getting drinks, so I went back. stood there for ages to be served. After a while we ended up going down to Sails. Funny enough that Function finished its drinks at 4 o'clock. Anyway hope you made good profit as the wife and I drank and ate elsewhere, as did the other gentleman. Not sure if we will be back. Hope you enjoyed reading this.

Dear Robert L., Thank you for taking the time to tell us about your experience at the Mantra Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did have a private function on and the main Bar does not open until 4pm hence the issues with service as we only had enough team members on to service one area. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Watered down cocktails

TripAdvisor rating 3.0/5

Lisa W TripAdvisor review

The stay was great, I had a nice room overlooking the swimming pool and the marina. I am giving a three star review because I paid $88 for 4 pinna colada cocktails and did not feel even a little tipsy. (It normally only takes one). I think the barmaid reused the leftover mixture (stored in a jug in the fridge) from a previous customer and did not add any alcohol to the leftovers. Very disappointing.

Great hotel to stay in,good location,had awesome food,ate at breakfast which was very good and hotel brought up sandwich lunches while we worked also very nice.

Customer review rating 4.0/5

Julian B. Business - Confirmed reviews ALL

Rooms fabulous,plenty of room in the suites,washing machines & dryers were spot on, got left plenty of wash powder too every day. Hotel staff were fantastic and couldn't do enough for you. I didn't use the gym,went and had a look, there was a rower,treadmill & exercise bike, would have been good to have free weights or machines to use.

Great views

Customer review rating 4.5/5

Catherine Business - Confirmed reviews ALL

Spacious rooms. Great views and location.

Dear Catherine H., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Room was the best we ever. However, bed was made and towel arranged neatly every day. No other cleaning was performed in our room during our eight day stay. Men’s toilet near reception filthy for days. Restaurant service was terrible and as result we only ate there once. Chair cushions in pool area had bird droppings on them. Would we stay there again, yes. But hopefully things will improve.

Dear Terje M., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again Thank you for your comments i will address your concerns with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 286 reviews 8.8/10 Location
  • 710 reviews 7.6/10 Room
  • 581 reviews 8.7/10 Service
  • 299 reviews 7.8/10 Food
  • 290 reviews 6.1/10 Cleanliness
  • 88 reviews 8.8/10 Breakfast
  • 74 reviews 5.9/10 Value
  • 19 reviews 3.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.