Mercure Jayapura

Classificação clientes Avis (Classificação ALL) 5.0/5 137 comentários

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Descrição

Extras do hotel

  • Within 2 minutes walk to the local market, Pasar Mama mama Jayapura.

  • A short walk to Baiturrahman Grand Mosque.

  • Only few minutes drive to Port of Jayapura andthe city park.

  • A short drive to Jayapura City Hill which overlooks Jayapura City.

  • Strategically located in the Jayapura BusinessDistrict.

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Localização do hotel

Mercure Jayapura

Jl Ahmad Yani, Gurabesi No 12, Jayapura
99111 JAYAPURA
Indonesia

GPS:-2.54258, 140.703166

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

LIME RESTO AND TERRACE

Lime is an All Day Dining restaurant featuring Jayapura and Nusantara cuisine in its decadent breakfast buffet. A la carte options and signature drinks are available.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  5.0/5  137 comentários

Classificação no TripAdvisor  4.5/5  116 comentários

Very disappointing, but cheap

Classificação TripAdvisor 2.0/5

hendrix924 Avaliação certificada TripAdvisor

As Accor Platinum members, my wife and I have stayed at many Mercure hotels around the world, and this one falls way below the brand's usual minimum standards. On check-in we were told that the standard room at this hotel has no window. Fortunately we were upgraded to a "superior" room, which was more like a regular Ibis room but was adequate. Room service was a disaster - it took multiple calls and visits and over an hour to get the right order, and the food was poor anyway. Breakfast was dangerous: most of the hot food was not being kept properly hot, the fruit was covered in ants, and the staff seemed completely unaware that they were serving up a potential health hazard. On the subject of the staff, I found it very disappointing that so few of the staff are Papuan. The few Papuans being employed were in the lowest-status jobs but provided us with the best service, while all the more senior positions at the front desk and restaurant went to people brought in from various Indonesian islands, none of whom were very good. The positive things about this place are that it's cheap and central, so it could be OK just for a convenient stopover. But Mercure is usually about something more than that.

Dear Mr. hendrix924 Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our Hotel. As Accor Platinum member, your feedback is highly valued We have taken your comments seriously and we assure you that we thoroughly review to prevent such issues from recurring. The well-being and satisfaction of our guests are of utmost importance. We hope to have the opportunity to welcome you back and provide you with the exceptional stay that you deserve. Best regards, Andreas Riyadi General Manager

Disappointed

Classificação TripAdvisor 1.0/5

hanif d Negócios - Avaliação certificada TripAdvisor

I stay for business trip for 5night. I think i got the biggest room at 6th floors. But here the things, just after checkin i need to ask for extra towel, they just gave me one! And after 3 night shampoo and shower gel run out! Everyday they clean the room but why not check the gel too? Came back from office and want to shower then sleep but after wet i just realized no shower gel. Then they leave mu room without doormat in bathroom. And the last thing, my cup they didnt change it and still in my bed table, also the one they change they put it upside usually ive got it face down especially with out glass lid. Feels bad man!

Dear Mr. Hanif d Greetings from Mercure Hotel Jayapura, Thank you very much for choosing Mercure Hotel Jayapura for your recent stay and it is our pleasure to write and share this review for us. We are very pleased that we have served your needs and expectations even though you did not know about our hotel the first time you decided to stay at our hotel. We apologize profusely for our negligence which made you uncomfortable We will be waiting for your next visit to our hotel and we will do our best for further improvements for another memorable experience for you and all guests. We are also very grateful for your willingness to recommend our hotel to your friends. If you require further information or assistance with your next booking, please please feel free to contact us. Smile Michael Frank General manager

Surprised!

Classificação TripAdvisor 5.0/5

mjosgal Viagem a sós - Avaliação certificada TripAdvisor

I checked in quite late but was served well. The room was amazingly clean. The price is the worth it even better for the room especially in Jayapura, a bit expensive when you choose to include the breakfast though, but it is ok. Will do the staycation again here.

Dear Mr/Mrs Martha Karafir Warmest Greetings from Mercure Jayapura We sincerely appreciate for choosing to stay with us and taking the time to provide us with your feedback We are pleased to know that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Jayapura Kind Regards, Michael Frank L. General Manager

Great service

Classificação TripAdvisor 5.0/5

deddyarios86 Viagem a sós - Avaliação certificada TripAdvisor

So l arrived at the hotel @ around 12 pm, then met the front office staff to do the room chek-in process. Turned out they allowed me to access in to the room, meanwhile other hotels should make you wait till at least @ 2 pm. They have pretty good facilities inc mini pool Location couldnt get any better because of the public transportations availability. The rest are great; cleanliness, very nice food, and also the toilet amenities package.

Dear Mr Deddy C, Warmest greetings from Mercure Jayapura We sincerely appreciate for choosing to stay at Mercure Hotel and taking the time to provide us your feedback. We are pleased to read that you had satisfy staycation and It is encouraging as our guest’s satisfaction is our primary concern. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next stay will be as pleasant as the previous one. Kind Regards, T. Ben Alhajj General Manager

Mercure Jayapura

Classificação TripAdvisor 5.0/5

septyary Negócios - Avaliação certificada TripAdvisor

Best Service Ever, nice and comfort, room also clean. Honestly, the crew so kindly. Pleasant of my business staycation at Mercure Jayapura. Thankyou Mercure and especially for Mr. Rudi Ramah nian.. Really enjoy

Dear Bapak/Ibu Septi S , Warmest Greetings from Mercure Jayapura We sincerely appreciate for choosing to stay at Mercure Jayapura and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel with good service and facilities that we provide, it is encouraging as our guest’s satisfaction is our primary concern. At Mercure Jayapura we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate for sharing your reviwe and it is our hope that you will give us the opportunity to better serve you in the near future and we are looking forward to welcoming you back at Mercure Jayapura Kind Regards, T. Ben Alhajj General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 54 comentários 9.4/10 Localização
  • 88 comentários 8.2/10 Quarto
  • 125 comentários 8.8/10 Serviço
  • 6 comentários 3.3/10 Wifi
  • 51 comentários 8.4/10 Limpeza
  • 42 comentários 9.1/10 Comida
  • 35 comentários 9.4/10 Café da manhã
  • 28 comentários 9.2/10 Atmosfera

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