منتجع خليج نعمة بروميناد بيتش 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 146 أراء

نضمن لكأفضل سعر
منتجع خليج نعمة بروميناد بيتش - Image 1
منتجع خليج نعمة بروميناد بيتش - Image 2
منتجع خليج نعمة بروميناد بيتش - Image 3
منتجع خليج نعمة بروميناد بيتش - Image 4
طريق السلام, خليج نعمة, 46691 شرم الشيخ, مصر

الوصف

خدمات الفندق الإضافية

  • في قلب خليج نعمة

  • شاطئ رملي خاص

  • خدمه Wifi مجانية في المساحات العامة والغرف

  • حوض سباحة مدفأ

  • مجموعة متنوعة من عروض المأكولات والمشروبات

الإقامات المتوفرة لدينا

موقع الفندق

منتجع خليج نعمة بروميناد بيتش

طريق السلام, خليج نعمة
46691 شرم الشيخ
مصر

نظام تحديد المواقع العالمي (GPS):27.91587895, 34.33269869567806

الهاتف
فاكس +20 69 3600188

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • خدمة نقل بالحافلة
  • مطعم
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  146 أراء

تقييم TripAdvisor  4.2/5  1,155 أراء

poor customer care

ملاحظة Tripadvisor 2.0/5

stockmark تقييم TripAdvisor المعتمد

n.b this review is for the mountain side section of the resort hotel, the beach side section is excellent. The welcome we received on arrival was appaling. Had to lift my own case onto security scanner belt, as staff watching couldnt be bothered. We checked in and were told we could use the restaurant straight away We went to our room left our luggage and went to dine . We had our first course, then were approached by restaurant staff saying we had to pay for our meal. I said this wasnt a problem as we had booked room only. WE started to eat our main course and were then surrounded by 3x staff and restaurant manager demanding we pay immeadiatly. I siad i would have to go to my room to get money, which I did. We were then presented with a bill for $64 . The booking website clearly stated total cost of evening meal and breakfast was $34. So I objected to this and asked to see the hotel manager. I had to go up to main reception, were the manager explained these were not the "proper" prices due to "plus plus". I asked how on earth the price could be double that advertised, he replied government taxes. I disagreed that taxes could double the price and in any case the website had cleary advertised a fixed price. Eventually we agreed on a compramise. I then returned to the dining area to get my desert. I then had my dish removed whilst my spoon was in mid air "restaurant closed now" said waiter. Absolute disgrace and totally unacceptable way to treat guests. Thankfully the day after we were moving to the beach side of the complex

Amazing experience, highly recommended

ملاحظة Tripadvisor 5.0/5

Shahd E تقييم TripAdvisor المعتمد

Amazing experience , highly recommended, everything is just perfect , service is amazing , program, food , staff and all facilities

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

WE GOT ROBBED AT THE SPA BY THE HOTEL WORKERS

ملاحظة Tripadvisor 1.0/5

L8255TK_ تقييم TripAdvisor المعتمد

WE GOT ROBBED AT THE SPA BY EMPLOYEES OF HOTEL. We came to visit the hotel on Naama bay because we wanted to swim. In the area we were staying the wind was too strong but naama bay was quiet and warm. We paid for a day pass. Long story short, the employees of the hotel, from SPA approached us for massage. We decided to use the services of massage during which the employees covered our head with a towel. We couldn’t see anything. Later on we figured that during this practice those spa employees went through our pockets and stole cash we had with us. It was 300 dollars. It was unfortunately too late when we noticed the money being stolen, because we had to catch a flight. But overall, terrible experience. Stealing money from customers. I hope karma pays back :)

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

ملاحظة أراء العملاء 5.0/5

Hossam M. الأزواج - تقييمات مؤكدة لفندق ALL

اقامة كانت جميلة وتعامل الاستاف فوق الممتاز بالذات وليد في الريسبشن انسان ودود وذوق جدا وتعامله احترافي جدا

عزيزي حسام محمد، نشكر لك تقييمك الرائع وإيجابيات إقامتك في منتجع نعمة باي بروميناد. يسعدنا أن نسمع أن موقع المنتجع وتفاني فريق العمل، وخاصة وليد، قد نال إعجابك. نتطلع إلى استقبالك مرة أخرى. مع أطيب التحيات، منتجع نعمة باي بروميناد

Hotel Review – Extremely Disappointing First Trip to Egypt

ملاحظة Tripadvisor 1.0/5

Nicoli L تقييم TripAdvisor المعتمد

I booked this hotel for my mother and my godmother, and since it was their first time in Egypt, I truly wanted them to have a pleasant experience. Unfortunately, it turned out to be very disappointing. First of all, the hotel is divided into two separate areas: one in the mountain zone and one on the beach. All the photos online are from the beach area, but the booking specified the mountain area with a garden view, which is misleading. I didn’t choose the all-inclusive option because they had heard that prices in Egypt are very cheap, and since they planned to spend most of the day at the beach, they thought they could simply buy something from the nearby shops or go to a restaurant. For just one tea and a few biscuits, they paid 10€, which is shocking. The nearby shops also don’t offer any fruits or vegetables except mango, only local sweets, and no prices are displayed, which makes everything uncomfortable. Breakfast officially ends at 10 AM, but at 9 AM the staff are already taking everything away. They even replaced their plastic cup with a paper one straight out of their hands, which felt very disrespectful. And because they didn’t have the all-inclusive bracelet, every time they passed through the restaurant area to exit the building, the staff stared at them as if they were thieves, which was humiliating and extremely unpleasant. Because of this pressure, they ended up having to pay 52€ per day to upgrade to all-inclusive. They also tried going to a nicer restaurant in a nearby resort, but that wasn’t allowed — staff immediately checked their bracelet and sent them back. Overall, their first trip to Egypt was stressful instead of enjoyable. The misleading photos, unfriendly attitude, uncomfortable atmosphere, and overpriced nearby shops made the entire experience disappointing. I cannot recommend this hotel.

Dear Nicoli L, Thank you for sharing your feedback regarding your mother and godmother's recent stay at Naama Bay Promenade Beach Resort. I regret to hear that their experience did not meet your expectations, particularly during their first visit to Egypt. I acknowledge your concerns regarding the division of our hotel areas and the representation of our facilities online. We strive to provide accurate information, and I appreciate your insights on this matter. Regarding the dining experience, we aim to offer a variety of meal plans, and while we understand that not every guest may choose the all-inclusive option, we do recommend it for a more seamless experience. I apologize for any discomfort experienced during the meal service, particularly with the timing of breakfast and the handling of items. It is our intention to maintain a respectful atmosphere for all guests. We are also committed to ensuring that our guests feel welcome and comfortable throughout their stay. Your comments regarding the staff's approach will be taken into consideration for future training. Thank you once again for your feedback, and we hope to better serve our guests in the future. Best regards, Naama Bay Promenade Beach Resort

بالاشتراك مع TripAdvisor

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