Mövenpick Villas & Residences Phu Quoc 5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.4/5 1.439 Bewertungen

Bestpreisgarantie
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Ong Lang Beach, Cua Duong Village, Bezirk Phu Quoc, 92000 KIEN GIANG, Vietnam

Beschreibung

Hotel-Extras

  • Alle Villen bieten Wohnzimmer, Kochnische, Privatpool, Terrasse und Sonnenterrasse.

  • Little Birds Club und Kindermenüs bieten spaßige familienfreundliche Erlebnisse.

  • 720 m² großer Ballsaal mit angrenzendem Veranstaltungsbereich im Freien am Strand.

  • Kostenloser Shuttle-Service zum und vom internationalen Flughafen Phu Quoc.

  • Kostenlose tägliche Schokoladenstunde für Gäste.

Unsere Unterkünfte

Dieses Hotel buchen
Zimmer 1

Lage des Hotels

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Bezirk Phu Quoc
92000 KIEN GIANG
Vietnam

GPS:10.283008, 103.924173

Tel

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.4/5  1.439 Bewertungen

Note Kundenmeinungen 5.0/5

Klaus O. Alleinreisende - Bestätigte Mitteilungen ALL

Note Kundenmeinungen 3.5/5

Andrea E. Familien - Bestätigte Mitteilungen ALL

Dear Ms. E., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are truly sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth and patience from our team. We also have noted your observation and recommendation for improvement to the beach umbrellas. Please be assured that we will coordinate the plan for the enhancement with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience you received. However, we can assure you that we value your feedback, and it has been utilized for proper training with our teams to improve both service and communication. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Note Kundenmeinungen 3.5/5

Endi K. Familien - Bestätigte Mitteilungen ALL

Note Kundenmeinungen 4.5/5

Andreas R. Familien - Bestätigte Mitteilungen ALL

Dear Andreas R., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We truly value your feedback and will incorporate it into our action plan as we continue to improve the guest experience. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

Note Kundenmeinungen 2.5/5

Thien L. R. H. Freunde - Bestätigte Mitteilungen ALL

Dear valued guests, Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience and frustration caused by the room assignment issue. We understand how disappointing it must have been to wait so L. without a satisfactory solution, especially after booking a specific room category for your stay. After investigating the situation, we confirmed that the room type allocated to you was indeed correct based on your reservation. Unfortunately, it appears that the room description—particularly regarding the view—provided by the third-party booking platform did not accurately reflect the actual features of the room. While we always strive to ensure that our partners display correct information, these external listings are not fully under our control. That said, we have already contacted the platform to request an immediate update so other guests do not face the same confusion. We regret that this misunderstanding affected your stay and that we were unable to offer a quicker or more satisfying resolution at the time. Please accept our heartfelt apologies for the inconvenience. To help avoid any such issues in the future, we warmly encourage guests to book directly with us or contact our team before confirming a reservation. This allows us to provide accurate consultations, ensure clarity on room features, and recommend the best options based on your preferences. Once again, thank you for bringing this to our attention. We truly appreciate your feedback and hope to have the opportunity to better serve you in the future. Warm regards, Michelle Vu Guest Experience Manager

So bewerten andere Internetnutzer unser Hotel

  • 650 Bewertungen 7.1/10 Lage
  • 1.332 Bewertungen 7.7/10 Zimmer
  • 2.028 Bewertungen 7.8/10 Service
  • 5 Bewertungen 5/10 Internet
  • 785 Bewertungen 8.4/10 Frühstück
  • 593 Bewertungen 6.6/10 Sauberkeit
  • 511 Bewertungen 9.3/10 Pool
  • 500 Bewertungen 9.1/10 Stimmung

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