Dear J. S., Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations and that you decided to arrange alternative accommodation. The photos displayed on our booking platforms are professionally taken and are intended to accurately reflect the design, layout, and features of our rooms. We also provide detailed room descriptions and facility information to help guests make an informed booking decision. Most of our guests find that the photos are a fair representation of the accommodation they receive. While we regret that your experience differed from your expectations, we appreciate your feedback and will continue reviewing how we present our property to ensure guests have accurate information before booking. We wish you all the best in your future travels. Warm regards, Janet Guest Experience Executive

Dear Harald T., Thank you for sharing your feedback. We apologize for the unpleasant odor you experienced during your stay. As soon as the issue was brought to our attention, our team arranged a room change at the earliest available opportunity. We appreciate your patience during the process and are glad we were able to provide an alternative room. Our Standard Rooms are designed as a more affordable, windowless accommodation option, while room categories with windows are also available for guests who prefer that feature. Regarding your request for compensation, we understand your disappointment. However, in accordance with our refund policy, we were unable to approve the refund for your stay. We value all guest feedback and will continue to work on minimizing disruptions to ensure a more comfortable experience for future guests. We wish you safe and pleasant travels. Warm regards, Janet Guest Experience Executive

Dear Susanne A. Z., Thank you for your excellent stay feedback. We are delighted to hear that you appreciated our central location and enjoyed the rooftop pool. It is our aim to provide a pleasant experience for all our guests. We hope to welcome you again for another excellent stay experience. Warm regards, Janet Guest Experience Executive

Dear Claudia S., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location near Clarke Quay yet regret that some aspects of your stay did not meet your expectations. Singapore's tropical climate, with its consistently high humidity, can create conditions where mold develops more readily if not addressed promptly. While we have regular maintenance and housekeeping measures in place to manage this, we recognize that there are occasions when issues may arise between scheduled inspections. Your comments regarding the room condition, bathroom cleanliness, air conditioning, and housekeeping standards have been shared with the relevant teams for review and follow-up. We appreciate your feedback, as it helps us identify areas where we can improve and better meet our guests' expectations. Thank you again for bringing these matters to our attention. Warm regards, Janet Guest Experience Executive

Dear Santi N. G. C., Thank you for sharing your feedback. We are disappointed to read your comments, as they do not reflect the standards we strive to maintain. Cleanliness and guest safety are our top priorities. The hotel follows a scheduled pest control program conducted by licensed professionals, and regular cleaning and disinfection are carried out to maintain a hygienic environment. We do not carry out excessive spraying in occupied guest rooms, and any treatment is performed in accordance with established procedures. We recognize that mattress comfort is subjective, and while many guests find our beds comfortable, we understand that preferences vary. Your feedback is appreciated and we will continue to uphold our standards while reviewing all guest concerns carefully. Warm regards, Janet Guest Experience Executive

Dear Ursula I., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our convenient location for exploring the city and found your room comfortable. It is also great to hear that the room size and in-room refrigerator added to your convenience during your stay. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back again in the future. Warm regards, Janet Guest Experience Executive