Pullman Singapore Hill Street 5 Sterne

Dear Barbara R., Thank you for taking the time to share your wonderful feedback following your recent stay with us and for your continued support as a valued ALL Gold member. We are absolutely delighted to receive your perfect 100/100 overall rating and to be described as a "perfect hotel"—what a wonderful compliment for our entire team! It is truly rewarding to know that you enjoyed our convenient location, beautiful guestrooms, and, most importantly, the warm and friendly hospitality provided by our Heartists. Your perfect ratings across your booking experience, arrival and check-in, accommodation, cleanliness, our team's service, and departure experience mean a great deal to us. We are also delighted that our commitment to sustainability resonated positively with you and sincerely appreciate your perfect 10/10 recommendation of both your stay and the ALL loyalty programme. Thank you once again for your generous feedback and loyalty. It was an absolute pleasure having you with us, and we look forward to welcoming you back to Pullman Singapore Hill Street for another "perfect" stay in the near future! Warm regards, Mazen Abilmona General Manager

Dear Max D. S., Thank you for taking the time to share your wonderful feedback following your recent stay with us and for your continued support as a valued ALL Gold member. We are absolutely delighted to receive your perfect 100/100 overall rating and to know that you were more than satisfied with your experience. It is wonderful to hear that you appreciated our convenient location and, most importantly, the warm and friendly hospitality provided by our Heartists. Your kind compliments will certainly be shared with the team as a wonderful source of encouragement. We also sincerely appreciate your constructive feedback regarding the in-room TV casting experience. We understand that a more seamless solution for accessing popular casting platforms such as Netflix and YouTube would have enhanced your in-room entertainment experience, and your comments have been shared with the relevant team for consideration. Thank you as well for your suggestion regarding our in-room filtered drinking water system. As part of our commitment to reducing single-use plastics, we provide filtered drinking water directly from the dedicated tap in our guestrooms. We appreciate your suggestion regarding the provision of a reusable bottle, and we will certainly take your feedback into consideration as we continue to enhance our sustainability initiatives while ensuring convenience for our guests. Thank you once again for your generous recommendation and excellent ratings. We are especially pleased to know that our friendly Heartists made such a positive impression, and we look forward to welcoming you back to Pullman Singapore Hill Street for another fantastic stay in the future! Warm regards, Mazen Abilmona General Manager

Dear Gaudenz U. F., Thank you for taking the time to share your thoughtful feedback and for choosing to stay with us again. It is always a pleasure to welcome returning guests back to Pullman Singapore Hill Street. We are delighted to know that your recent stay was just as pleasant as your previous visit and that you continue to enjoy our hotel. It is especially rewarding to receive your positive ratings for our accommodation, breakfast, cleanliness, our team's service, Wi-Fi, and your departure experience. We also sincerely appreciate your thoughtful comments regarding our positioning as a five-star hotel. We understand that every guest's expectations and experiences are unique, and we value your honest perspective. While we continually strive to deliver the high standards of service, comfort, and hospitality associated with our brand, your feedback provides valuable insight and will be shared with our leadership team as we continue to enhance the guest experience. We are pleased to know that, despite your observations, you still consider Pullman Singapore Hill Street to be a very pleasant hotel and that you continue to recommend us. Your continued support means a great deal to our team. Thank you once again for your valuable feedback and loyalty. We look forward to welcoming you back for another enjoyable stay in the near future. Cheers, Mazen Abilmona General Manager