Novotel Perth Murray Street 4.5 ดาว

I was a little hesitant about staying at the Novotel Murray Street Perth, given some of the mixed reviews, however, our staycation experience was thoroughly positive. From start to finish, the staff were professional and helpful. We were very happy that our request for two interconnecting deluxe rooms was met. We stayed on level 21, with a west-facing view, and the views were beautiful. A lovely touch was the delivery of a beautiful cake to the room for a birthday celebration. We had a wonderful dinner at the hotel's restaurant, Miss Mi. Despite the restaurant being at full capacity, both the food and service were excellent. Breakfast was also good. The level 12 swimming pool area is also a highlight. The heated pool provided a very relaxing space to unwind. Our request for a late check-out at 1 pm was granted without any issues (Accor platinum member). Overall, I would definitely recommend the Novotel Murray Street Perth as a good option for a hotel in Perth's CBD.

A very disappointing stay. Arrived at hotel very late after a long day of travelling. You have to pay $100 deposit per night. I have never paid this for a hotel. It should state this on their booking page. Our so called family room was tiny. The double beds were not full double bed size. The beds were set up to be two twin beds as there was only pillows for one person. The pillows were horrendous. Large square cushion pillows stuffed into small rectangular pillow cases. They were so hard it wasn't possible to put your head on. The beds were on wheels and wouldn't stay still. We contacted housekeeping and got slightly better pillows but wheels on bed could not be locked. There were stains on the carpet and a previous guest's smelly socks in the wardrobe. This is supposed to be a 4* hotel and costs $300+ a night!!! I called reception and was told they would notify a manager and get back to me- no-one did only housekeeping. On a plus side the black out blinds were good and we didn't hear outside noise during the night. Breakfast was truly awful. I don't want to be mean but it was just awful. Pancakes, scrambled eggs etc actually tasted awful. Food for was running out at 9.15am. We were told they were not replacing sausages because it was too late- despite 45 minutes to go. I ordered an omelette. It was quite possibly the worst omelette I have ever tried. I couldn't actually eat it. Had poached eggs and they were acceptable. But everything else was so poor. We ate almost nothing and went to a cafe for breakfast. I think their breakfast chef actually needs some training on cooking. We had not been able to use the pool because we arrived later than planned- I asked when we checked in if we could use it for an hour after breakfast and was told no because we would have officially checked out. One of the key reasons we chose this hotel was because of the pool. I also wasn't welcomed as a member or given the welcome drink. We had stayed in another Accor hotel the 5 nights prior to this stay. I think Accor need to do some serious training for staff in this hotel. I wish we had just stayed somewhere cheap. As we couldn't use the pool, the room and beds were tiny and the breakfast was inedible we might as well have stayed somewhere cheap. This is not a 4* standard hotel.

As someone who frequently stays at 5-star hotels, I can confidently say that the reception service at Novotel Perth Murray Street is at most 1-star quality. Upon arrival, we greeted the receptionist with a warm hello, yet she couldn’t even respond. Instead, she continued staring at her computer screen, completely ignoring us. There was no other guest being served before we came—her desk was free—yet she didn’t acknowledge us at all. When she finally spoke to us, she barely made eye contact, kept looking at her screen, and did not smile even once. Maybe she was having a bad day, but at a 4-star hotel, that is simply unacceptable. Unfortunately, We had mistakenly booked for the 15th of March instead of the 16th (a late-night booking at 11:37 PM, clearly an honest mistake). Since we obviously didn’t check in on the 15th, the room remained unused. Instead of listening and trying to assist us, the receptionist kept repeating the mistake like we were being scolded. We weren’t asking for special treatment—just a bit of understanding and basic hospitality. When we asked if anything could be done, she just kept arguing rather than offering a solution. The attitude was almost like: “It’s your mistake, not our problem—deal with it.” We requested to speak to a manager, who was at least more polite and professional, but still ultimately unhelpful. He admitted that the hotel was not fully booked at the time, yet still refused to accommodate us for the night. Instead, he offered a discounted rate for another booking. His excuse? “The system won’t allow it.” Let’s be honest—that’s complete nonsense. But fine, we also accept our mistake for booking for the wrong day. The result is We were left with no room for the night. The lack of flexibility, empathy, and professionalism made this the worst hotel experience I’ve ever had. As someone who works in the service industry, I know that customer service is about solving problems, not creating more. Novotel Perth Murray Street failed at that completely. I will never stay at a Novotel again and would strongly advise others to avoid this location if you expect even basic hospitality. A Message to Senior Management: If a senior hotel manager is reading this, please humbly accept our feedback: the receptionist who sits second from the right corner on 16th March at 6pm, either should not be working in this industry, or she urgently needs further training. A smile, a simple “hello,” and basic eye contact are the easiest things she could do to make guests feel welcome. I’m sure they teach this on the very first day in hotel school. I strongly encourage you to review your CCTV footage for further investigation. Her lack of professionalism and hospitality is not just a bad experience for us—it reflects poorly on Novotel’s standards as a whole.

Stayed for two nights at the Novotel in Perth. Easy to get to from the train station, about a 10 minute walk pasts lots of shops, bars and cafes. 35 minutes in all by train from the Virgin Australia terminal to the hotel, probably quicker than a taxi or uber. In a very good location for the Arena, shopping, or sightseeing. Perth Mint is a 10 minute walk away. Large and airy lobby. We had a very friendly Spanish receptionist. Room on the 4th floor was a good sized double, large bathroom and ample drawers/wardrobe space. Had a good view of buildings. Air con good brilliant, but kept making a ticking noise overnight. The shower pressure was just awful, to use the ‘saving water’ line is just poor. They have put in the restrictors in the showers heads. If you take some pliers with you, you can take these out. Apart from that, the bed was very comfy, I had foam pillows for allergies and these were comfortable. Big TV on wall and a minibar that was empty apart from some UHT milk. To pay $600 for two nights and not even get a stocked minibar was disappointing. No paperwork, menu, info folders or even a pen and pad in the room, was a bit unusual. Bar is in the lobby, good selection of drinks, went to the hotel restaurant and this doubles for breakfast in the am. Bar is Asian food, not a big menu, just like bites. Staff were friendly and it wasn’t expensive. Pool is on the 10th floor, heated and about 20metres long by 5, not very many loungers/comfy seating (first come first served) bar area up here, but wasn't open, even though the hotel was full as the opening of the Kylie Minogue’s world tour was starting here. Somyou had to order with restaurant, and fair play they would bring it up. They were up and down like a yoyo. Saturday/Sunday rates I suppose the local Management not wanting to pay. Gym seemed a good size, but couldn't find the Sauna. The beauty place was closed when we went there. I would stay here again, most staff we saw in the lobby never greeted you with a smile, just treated you like a number. However, its a chain hotel and they were busy. Qatar Airlines and Singapore Airlines crew stay here, so it must be good enough for them. Just my fair review of a Accor Silver member.

The immaculate room service, generous service from two receptionists, amazing steam room/sauna, spacious interior were the highlights. However, the things Novotel needs to improve on are: -clarity of comms: $100 deposit per day needs to be stated -design of aircons: unable to select fan speed and no manuals on how it works is confusing to some -pool temperature: in summer it doesn’t need to be heated.