Novotel Perth Langley 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 2,422 รายการ

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ความพิเศษของโรงแรม

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

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สถานที่ตั้งโรงแรม

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

พิกัด:-31.958731, 115.867767

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 2,422 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 2,996 รายการ

1 Star Hotel

คะแนนจาก Tripadvisor 1.0/5

973robr รีวิวที่ได้รับการรับรองจาก TripAdvisor

Extremely below-average and overly disappointing Hotel. Bed and not only worn out but are uneven making it impossible to have a good night sleep. It’s a good hotel if you want to stay in a 1 Star hotel but he’s definitely far below-average for what they claim. Asked for a bottle of water and was told that I needed to pay for one, Which happens to be complimentary in most Accor properties that I stay out around Australia. At close to $200 per night mid week in middle of winter, one would assume they would want to impress their guests not drive them away!

Dear Guest, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We offer bottled water to all guests as well as filtered still and sparkling water around the hotel in our food and beverage outlets, plus in the hotel lobby. We have replaced over 150 beds in the hotel and will replace even mare this month. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

Disappointed and still waiting for an answer!

คะแนนจาก Tripadvisor 1.0/5

LizzyHo Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Always stayed at Novotel Perth Langley when I visit Perth. Though the rooms are getting old, I like the location and there’s been nothing to complain about till now. Stayed for 3 nights last week, thought I paid for the room during check in with my card. To my shock after returning home, I found out that during check in, the hotel charged of the room rate and deposit on my card TWICE. Because the first charge had been earmarked as a “holding marker”, the 2nd charge resulted in the bank withdrawing my funds from another currency causing me to suffer an exchange loss. After a supposed enjoyable holiday, I had spent 2 days trying to sort things out with the bank as well as with the hotel. It has been 6 days since Novotel has been fully paid and yet it still has not released the amount it had held on a “holding marker”. Despite sending numerous emails and trying to understand why the hotel had made such an error, the Novotel staff have failed to give any reasons or solutions for this issue. I am immeasurably disappointed.

Dear Lizzy, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I will be working with the team to ensure a better service and product for all our valued guests and customers. Refunds on all international credit cards take 4-5 days to appear as a credit and we appreciate this can be frustrating. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further or not satisfied with our response, please contact me as guest feedback is taken seriously and we can follow up for you. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

Pretty good

คะแนนจาก Tripadvisor 4.0/5

Bone_Steel รีวิวที่ได้รับการรับรองจาก TripAdvisor

Standard Novotel, they definitely try and are a level above many but it's obvious you're not in a 5 star facility. The staff are great however and will help with any requests. Breakfast is standard fare but not terrible. I stayed in the 1 bedroom apartment and the surpising thing was it didn't include a washing machine, which I'd guess is one of the main reasins travellers have for choosing an apartment over a standard room.

Dear Guest, Thank you for choosing TripAdvisor to write your review on our hotel. We appreciate feedback from our valued guests, and we constantly review our service and have since made some enhancements to the breakfast buffet. If there is anything that we can do to make your next stay even more comfortable, please do let us know. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com #novotelperthlangley To book our best available rates check out the Novotel Perth Langley official website or please contact +61 (8) 9221 1200 or email:h1764@accor.com

Ist and last, service far below expectations

คะแนนจาก Tripadvisor 1.0/5

travelwhileyoucan2 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

No bell service upon arrival despite 2 empty luggage trolleys stationed on each side of the entrance. One of the 3 reception staff could have at least offered assistance however none did while I struggled with my four bags. Bathroom was not very clean upon check in with a few hair strands in tub, floor also a few stuck at the back of the door. Minibar had spilled milk coming from a slightly torn milk box left inside. Room make up on our second day was just the same. Not detailed. At the coffee house at breakfast, I did not feel welcomed with the way the Filipino staff questioned me with an unsure tone if our room came with breakfast and made us wait a bit while flipping through her checklist to verify on ‘both days’ while we noticed how she happily let the other guests proceed to walk in first then tick her list. If your staff is not trained well to serve all guests alike with the same SOPs, your staff comes across as racist. Our experience has left us with a bitter taste.

Dear Guest, Thank you for taking the time to write a TripAdvisor review outlining your recent stay in our hotel. We are very disappointed to read and hear that your stay did not live up to your expectations and that there were various challenges you have encountered during your stay. We use this platform to sincerely apologize for the failures in our service delivery and for not being able to meet up your expectations at the Novotel Perth Langley. We appreciate all the detailed information provided and please rest assured that each and every issue mentioned in your review has been discussed with the relevant departments in order to analyse what happened and wherever possible they must be immediately rectified in order to improve our general guest experience in the future. Once again please accept my most sincere apologies, we hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged and which is our strength. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com #novotelperthlangley

Amazing stay in perth

คะแนนจาก Tripadvisor 5.0/5

Aditya A รีวิวที่ได้รับการรับรองจาก TripAdvisor

I just wanted to say that the whole team at Novotel was amazing, from the front of house to the restaurants and the housekeeping team. Rachel from reservations and Julia from the front of house team really made my stay feel very relaxing and enjoyable.

Dear Aditya, Thank you for your very positive review and for sharing your feedback regarding your recent stay at Novotel Perth Langley. I appreciate your comments and it’s great to hear that you had such a memorable stay with us. I am also extremely pleased to hear that you enjoyed our rooms and views over our magnificent city and the Swan River. I am very happy that we have exceeded your expectations with our service and we hope we have the opportunity to match these expectations on your next visit. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com #novotelperthlangley To book our best available rates check out the Novotel Perth Langley official website or please contact +61 (8) 9221 1200 or email:h1764@accor.com

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