Novotel Perth Murray Street 4.5성

고객 평점 (ALL 평가) 4.4/5 238 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Perth Murray Street - Image 1
Novotel Perth Murray Street - Image 2
Novotel Perth Murray Street - Image 3
Novotel Perth Murray Street - Image 4
388 Murray Street, ., 6000 PERTH, Australia

호텔설명

호텔 추가 정보

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Stay connected with complimentary high speed WiFi

숙박

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

Novotel Perth Murray Street

388 Murray Street, .
6000 PERTH
Australia

GPS:-31.95098, 115.85477

전화
팩스 863179358

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  238 리뷰

TripAdvisor 평가  3.5/5  108 리뷰

Not satisfying

트립어드바이저 평점 3.0/5

FranckJa Friends getaway - TripAdvisor 인증 리뷰

Positive Points: - Great CBD location in Perth - Diamond status earned a room upgrade without even asking - In-room Nespresso machine - Excellent service from Jacqueline at reception - Novotel in good overall condition Areas Needing Improvement: 1. Valet Service Disappointing encounter with reluctant concierge/valet on Sunday evening. Manager had to step in to unload car. Unacceptable service lapse. 2. Room Privacy Shocked when staff entered room without knocking. Serious breach of privacy. Hotel must reinforce guest privacy protocols. 3. Housekeeping Standards Subpar cleanliness and attention to detail. Poorly made bed, no coffee refill, no vacuuming. Unacceptable lapses reflecting poorly on hotel standards. 4. Restaurant Availability Inconvenient restaurant closure on Sunday and Monday. Disappointing for guests expecting full service. 5. Water Provision Complimentary bottled water preferred over tap water recommendation. Glass bottles suggested as eco-friendly alternative. 6. Staff Training and Motivation Many employees lack proper hospitality training, experience, and motivation. Comprehensive training and fostering service excellence crucial. 7. Communication and Transparency No response to request for General Manager's name. Concerning lack of transparency and fear of guest feedback. In summary, while the Novotel Perth has some positives, the numerous service deficiencies experienced are unacceptable. Swift action is needed to address shortcomings in valet service, housekeeping, restaurant availability, staff training, and communication. The hotel must prioritise guest satisfaction and demonstrate a genuine commitment to improvement to regain trust and loyalty. Failure to do so risks further dissatisfaction and reputational damage.

Highly recommend

트립어드바이저 평점 4.0/5

Nomad03494520457 Friends getaway - TripAdvisor 인증 리뷰

Great hotel perfectly situated in central Perth and easy walking distance to train station. Rooms are very clean and spacious. Pool area small with limited seating and shaded but nice enough and pool towels provided. Good breakfast but long queues at weekend and you need a degree to work the coffee machine otherwise highly recommend.

A comfortable, clean and quiet hotel located in central Perth.

트립어드바이저 평점 4.0/5

2BearTravels TripAdvisor 인증 리뷰

A comfortable, clean and quiet hotel located in central Perth. Room was modern and clean with all amenities including a good shower, comfy pillows and high quality soaps and shampoos. Friendly check-in staff. Highly recommended and great value for money. Would return for sure and good for all types of visitors.

적당한 위치. 깨끗한 숙박

고객 평점 1.5/5

Mikyung P. 가족 - 전체(All) 통지 확인

호텔 위치가 베스트는 아니었지만 전반적으로 만족하였으나 디포짓 처리하는 절차에서 아주 불만족스럽습니다. 여행당시 총 3군데의 호텔 중 이미 호텔비용을 완납하였음에도 불구하고 500불이라는 많은 양의 보증금요청 한 곳은 유일하며, 또 환불에는 30일정도 걸린다고 하니 이건 뭐..... 너무 심한거 아닌가요?

Dear Mikyung P., Thank you for taking the time to share your experience at Novotel Perth Murray Street with us. We apologize for any inconvenience caused and want to assure you that we take your feedback seriously. We will work on improving our services to ensure a better experience for our guests. We appreciate you sharing your concerns with us and hope to have the opportunity to serve you better in the future. Kind Regards, Vinay Mandava Hotel Manager

Little bit dated

트립어드바이저 평점 3.0/5

jazzmical TripAdvisor 인증 리뷰

Very centrally located , so great for getting out and about around town. The rooms were comfortable enough, although a little bit dated. Bed was very comfortable, and so were the pillows. Staff were friendly and did a good job at housekeeping each day.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 961 리뷰 9.1/10 위치
  • 1,060 리뷰 7.1/10 객실
  • 848 리뷰 7.5/10 서비스
  • 13 리뷰 7.3/10 인터넷 가격
  • 454 리뷰 6.9/10 청결도
  • 331 리뷰 7.8/10 편의 시설
  • 329 리뷰 6.6/10 조식
  • 308 리뷰 6.7/10 수영장

Powered by Trustyou

주변에 있는 다른 시설

Perth 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.