Mercure Krakow Fabryczna City 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 1.526 görüş

En iyi fiyat
garantisi
Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKOW, Polonya

Açıklama

Otel ekstraları

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Green Key Certificate means Eco Responsibility and Sustainable Development

  • Vodka Factory Museum *ticket includes tasting

Konaklama olanaklarımız

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Otelin konumu

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Polonya

GPS:50.06325, 19.97268

Telefon
Faks +48 12 395 14 01

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  1.526 görüş

TripAdvisor Derecesi  3.7/5  48 görüş

Nice rooms, bad service at restaurant and reception

Tripadvisor puanı 3.0/5

emmareynolds7777 TripAdvisor onaylı yorum

Hotel room was nice and big. No amenities in room. Others in group booked same type of room but got a bath instead of a shower. Service in restaurant slow (we were the only people in there), and then brought out the wrong order on both main and dessert, on two different nights. Finally, ordered a taxi through the hotel to the airport, for 7 people (price and van confirmed) - a taxi for 2 people turned up, and hotel then said it wasn’t their problem.

Never again. Nicely renovated building under incompetent management.

Tripadvisor puanı 1.0/5

Aleksandar K TripAdvisor onaylı yorum

Could not sleep until 3 am, because of a party in the same building. A hotel where you cannot sleep is simply a bad joke and not a house you would recommend to anybody. Tried talking to the reception desk - but got nothing but lame and hypocritical phrases.

Mixed feelings – nice hotel, but management could improve

Tripadvisor puanı 3.0/5

LenkaLipowski TripAdvisor onaylı yorum

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem. The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors. My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this. In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager. On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Dear Lenka, Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the cleanliness, housekeeping, and overall condition of our hotel, as well as the convenient location for your walking preferences. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We sincerely apologize for the confusion regarding breakfast. A few days before your arrival, a trainee at the reception incorrectly confirmed breakfast for all guests. This was explained to you during your stay, and the additional payment for the second adult was clarified at check-in. Regarding the breakfast charge for your child, this case is still being verified with our restaurant manager. Compensation for the inconvenience was provided during your visit. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you and your family again, providing a smoother and fully enjoyable experience. Best regards, Karolina Gawryś Guest Relations Supervisor

Avis müşterileri puanı 5.0/5

Nihat T. İş - ALL için doğrulanmış yorumlar

Çok memnun kaldık. Artık Krakow geldiğimizde burada konaklayacağız. Ekip çok profesyonel.

Dear Nihat, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Best regards, Karolina Gawryś Guest Relations Supervisor

What a disapointment

Tripadvisor puanı 2.0/5

xavierpI9769SE TripAdvisor onaylı yorum

nice hotel but very poor services , I was expecting being ALL menber a complete different attention . They gave me a diseable room without informing prior , they forget to clean my room.......

Dear Xavier Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please allow us to clarify that you had booked two rooms, and we always do our best to accommodate such requests by situating rooms close to each other. In your case, we offered connecting rooms, one of which was designated as accessible for disabled guests. Upon informing you about this after your arrival, our reception team promptly offered an alternative room located further away; however, this option was declined. Regarding the issue with room cleaning, after consulting with our housekeeping team, we received feedback that one of the rooms was serviced as requested, while the other guest refused the cleaning service. We sincerely apologize for any inconvenience caused and appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you again for a more satisfactory stay. Kind regards, Karolina Gawryś Guest Relations Supervisor

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