Mercure Krakow Fabryczna City

Avis müşterileri puanı (ALL Puanlama) 4.7/5 1.222 görüş

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Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKOW, Poland

Açıklama

Otel ekstraları

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Conference center with a total area of 2200 m2 and a large monitored garage

  • Vodka Factory Museum *ticket includes tasting

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Otelin konumu

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

Telefon
Faks +48 12 395 14 01

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  1.222 görüş

TripAdvisor Derecesi  3.5/5  31 görüş

Nice hotel with lovely location

Tripadvisor puanı 5.0/5

Denis E Couples - TripAdvisor onaylı yorum

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Absolutely disgusting customer service

Tripadvisor puanı 1.0/5

Lisa D TripAdvisor onaylı yorum

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

Worst hotel experience EVER.

Tripadvisor puanı 1.0/5

Flyer42874836973 TripAdvisor onaylı yorum

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,

Highly recommend

Tripadvisor puanı 5.0/5

733mollyb TripAdvisor onaylı yorum

Stayed here for a 4 day trip to Krakow. Highly recommend., lovely staff, facilities and everything was to a high standard. Fresh water everyday and rooms were cleaned everyday if requested. This hotel has everything you need, had a lovely meal at the Italian underneath the hotel, lots of choice at breakfast, something for everyone. Although not located in the city centre it was very easy to reach by tram and only took 15minutes. There’s lots of scooters dotted around which are easy and cheap to use and we used the app bolt frequently to get taxis if needed. Will definitely be coming back!

Not even close to the official rating

Tripadvisor puanı 1.0/5

Voyager274496 TripAdvisor onaylı yorum

Yes, I can confirm previous reviews. Hotel is located far from the center. Neighbourhood is not something you would consider as a point of interest (unless you like carrefour market which is near by). Rooms are quite ok, cleasing definitely need the improvement. Breakfast is ok as well. Reception is the point they need to work on. If you work in the hospitality business you need to treat guests with some attention, using the word "no we cant" for every request is showing the attitude. Accor platinum/ gold guests - stay away - you wont get any upgrade, welcome drink or so - nothing. Looks like their approach is to attract guests to come, than treat them as a "one time visit" , do not even pretend that they want guests to come back. No iron in the room, so I was directed to the ironing room, which looks like on the attached photo....

Dear Voyager274496, Thank you for sharing your comment after the stay in Mercure Kraków Fabryczna City. We are truly sorry that the hotel did not meet your expectations. If any inconvenience took place during your visit, please accept our sincere apologies. In case of the location - we are situated on Grzegórzki - one of the fastest developping districts of Kraków. The location is closed to Jewish quarter than to the Old Town, however all our Guests have a chance to choose the most convenient location for their stay in our city. Thank you for your comment about the Front Desk; I would like to inform you that we provide all our All Accor Members with the benefits upon the All Accor policy as well as the hotel occupancy. Once again thank you for the opinion and if you would like to stay with us one more time - we will be glad to host you! With kindest regards, Front Office Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 483 görüş 8.1/10 Konum
  • 745 görüş 8.5/10 Oda
  • 563 görüş 8.6/10 Hizmet
  • 22 görüş 8.2/10 Wifi
  • 478 görüş 9.1/10 Kahvaltı
  • 427 görüş 8.6/10 Yemek
  • 394 görüş 8.5/10 Otel Donanımları
  • 377 görüş 8.8/10 Konfor

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