Mercure Liege City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 816 reviews

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Mercure Liege City Centre - Image 1
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Rue St Leonard 182, 4000 LIEGE, Belgium

Description

Hotel extras

  • Six impressive historic period rooms with natural daylight

  • Secure paid private parking with direct access to the hotel

  • Beautiful terrace and attractive gardens

  • Enjoy breakfast with healthy options and local specialities

  • Green Key label

Our accommodation(s)

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Hotel location

Mercure Liege City Centre

Rue St Leonard 182
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

Telephone
Fax +32 4 227 45 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LINIÈRE

Let yourself be charmed by our authentic and seasonal cuisine, served in a friendly bar a manger spirit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  816 reviews

TripAdvisor Rating  4.0/5  900 reviews

Zero parking available at 15.30 and a tiny space to go past the bed one side of the room to the other.

Customer review rating 4.0/5

Steve Couples - Confirmed reviews ALL

This is my sixth stay at the hotel and the worst. Although the staff were very good as usual, there was no parking available at 15.45 and it took me more than 10 minutes to get back out because of the cars attempting to come in and nowhere to turn around within the car park. The room itself still had the old decoration style with carpet and the TV unit at the end of the bed, this meant that you had to turn sideways to go past . Some of the trim was falling off and the ceiling panel by the AC unit was open. We wen to breakfast at 09.45 and had to clear the table ourselves as did many other people, then wait 15 minutes before hot food and bread were replenished.

Good stay

Customer review rating 5.0/5

Xavier Couples - Confirmed reviews ALL

Good stay Very good personal

Estimado Senor R., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Liege City Centre. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Vanessa SARI Hôtel Manager

Good hotel.

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Very satisfactory.

Dear M. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa SARI Hôtel Manager

Less than expected

Customer review rating 2.0/5

Aly Couples - Confirmed reviews ALL

The experience at the hotel was less than expected. First there is no bell boy to support with the luggage. Then there was no electricity for about 45 minutes where the phone, internet, and elevators were not working. The breakfast is below average. The rooms (especially the bathrooms) are not very clean. The telephone in my room wasn’t working for the whole stay despite constant reminders to the staff that it needs fixing. The staff was nice but couldn’t help much.

Dear M. Y., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We regret that the breakfast did not meet your expectations. We usually received good comments on the breakfast offer. Concerning the electricity shut down, that was in the whole city and we did not have any control on it. We apologize for the inconvenience it may caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa SARI Hôtel Manager

Average Service, close to center

Customer review rating 2.5/5

Jai M. Families - Confirmed reviews ALL

Room service was not available…we had to change the room after 1st night…hygiene needs to be maintained lack of staff. In addition to this, one day our car was blocked for an hour in parking lot by some hotel maintainence staff and there was no help available.

Dear M. M., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. All the product propose on the breakfast are made on the same day. We regret that you did not enjoy it and that the staff attitude wasn't correct. Concerning the parking, it wasn't blocked by someone from the hotel. The receptionist tried to find the person who blocked your car but it was a guest who was doing a seminar. He forgot to move his car after unloading his goods because he was injured by a bottle and needed treatment by our staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa SARI Hôtel Manager

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Other web-users rate our hotel

  • 467 reviews 6.5/10 Location
  • 882 reviews 5.8/10 Room
  • 634 reviews 8/10 Service
  • 18 reviews 4.2/10 WiFi
  • 444 reviews 8/10 Breakfast
  • 249 reviews 5.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.