Mercure Antwerp City Centre bintang 4 
Catatan tamu Avis 3.8/5 
187 ulasan
Hotel yang disetujui ALLSAFE
Keistimewaan hotel
Central location in front of Stadspark (city park) and near the Central Station
Hotel restaurant offering local cuisine and all you can eat breakfast buffet
Comfortable and spacious rooms with park view and guest amenities from Rituals
Conveniently close to Flanders Meeting & Convention Center Antwerp
Complimentary 24/7 fitness centre
Layanan di hotel dan sekitarnya
Check-in dari 15h00
Check out sampai 11h00
Layanan berbayar
Lokasi hotel
Mercure Antwerp City Centre
Quinten Matsijslei 25
2018 antwerpen
belgium
Tel: +3232311515
Email kontak :
hb661@accor.com
Check-in dari 15h00
Check out sampai 11h00
Akomodasi kami
Restoran dan bar kami
Pertemuan dan acara Anda
Ruang Pertemuan kami
Jumlah ruang pertemuan: 6
Ukuran maksimal: 110 m²
Kapasitas maksimal: 100 orang
Kapasitas perjamuan maksimal: 60 orang
Ulasan pelanggan kami untuk
Mercure Antwerp City Centre
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami
Cari tahu selengkapnya
Peringkat TripAdvisor
1.005 ulasan
Poor because of unannounced refurbishment works
Catatan Tripadvisor 2.0/5 
Nicolas G 26/02/2021 Ulasan TripAdvisor tersertifikasi
We were looking forward to our stay in the hotel and the city of Antwerp. The welcome was warm. The problem with the hot water (heater broken so no hot water upon arrival - 2 hours wait) we took with it because it was so well communicated by the friendly young man at the reception. However, waking up was a lot less From 8am onwards there was a lot of noise during the renovation works that were taking place in your hotel. The early hour and the fact that the renovations were not announced at the time of booking was personally unacceptable. If it had been announced, I would have chosen another Accor hotel. I sent the feedback to the hotel, including a video, but NO feedback came back.
Dear Nicolas, Thank you for taking the time to share your feedback. We are pleased that you felt the service delivered by our team member met the standard expected. However, we are very sorry that you were not completely satisfied with your experience and offer you our apologies. We believe you have already been contacted by one of our team to discuss this with you personally. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Frederic Loosvelt, General Manager
This hotel does not worth 4 stars
Catatan Tripadvisor 3.0/5 
clement_dup 17/02/2021 Ulasan TripAdvisor tersertifikasi
I was on a romantic getaway in Antwerp but the hotel did not met my expectations. First of all, the price paid at the hotel was different than the price booked on the Accor website. The room was quite big so this was nice but the room is equipped with old furniture. The heating system was making a lot of noises and was not so performant as I was still feeling cold air during the night. For the breakfast, we were given a bag but there was no choice on the content of what we wanted to eat, that was related to covid rules but I would have expected a more customised service. The cutlery given for the breakfast was also in plastic and not so nice to eat breakfast with.
Dear Clement, Thanks for taking the time to provide feedback about your time at our hotel. Unfortunately, it seems that we did not meet all your expectations and for this, we apologise. We regret that you did not inform us about the price difference during your stay so that we could have looked into the matter. Your comfort is a top priority and we do urge guests to report any issues or concerns which they may have with their rooms, while on-site; our team would have been more than happy to have assisted you with the controls or changed your room if necessary. Your comments have been noted and will be taken into consideration. We hope that you will return on another occasion for an improved experience. Kind regards, Frederic Loosvelt, General Manager
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