Dear Mr. S., Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our location, facilities, and the excellent service provided by our concierge and housekeeping teams. At the same time, we regret that certain interactions, particularly during breakfast and at the bar, did not reflect the level of hospitality we strive to provide. We also appreciate your comments regarding payment communication and the deposit process, as clear information is essential to a smooth arrival experience. Your feedback is valuable in helping us improve consistency across our services and reinforces our commitment to delivering the high standards of hospitality our guests expect. We hope to have the opportunity to welcome you back to Sofitel Istanbul Taksim for a more seamless and enjoyable stay. Warm regards, Esra Kalay Guest Relations

Lieber Herr H., vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Es freut uns sehr, dass Ihnen unser Hotel, die zentrale und dennoch ruhige Lage sowie die verschiedenen Einrichtungen gefallen haben. Besonders schön ist es zu lesen, dass Sie den Bosporusblick aus Ihrem Zimmer und von unserer Terrasse genießen konnten. Auch Ihr positives Feedback zu unserem Housekeeping und zur Freundlichkeit unseres Teams wissen wir sehr zu schätzen. Gleichzeitig bedauern wir, dass unser Front Office Sie nicht immer so unterstützen konnte, wie Sie es erwartet haben. Gerade an der Rezeption sollte unser Team bei Fragen und Wünschen jederzeit hilfreich und lösungsorientiert sein. Ihre Anmerkung nehmen wir daher gerne zum Anlass, dies mit unserem Front Office Team zu besprechen. Auch Ihren Eindruck vom Frühstück nehmen wir zur Kenntnis. Wir verstehen, dass Sie von einem Hotel unserer Kategorie eine größere Auswahl und ein entsprechend besonderes Frühstückserlebnis erwarten. Wir würden uns freuen, Sie bei Ihrem nächsten Aufenthalt in Istanbul wieder im Sofitel Istanbul Taksim begrüßen zu dürfen. Herzliche Grüße, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Liebe Frau B., vielen Dank für Ihre schöne Rückmeldung. Es freut uns sehr, dass Sie sich von Anfang an bei uns willkommen gefühlt haben und Ihr Zimmer bereits um 12 Uhr beziehen konnten. Besonders schön ist es zu lesen, dass Sie die Freundlichkeit und Hilfsbereitschaft unseres Teams in der Lounge, beim Frühstück, an der Bar und auch im Housekeeping durchgehend erlebt haben. Ihr Lob bedeutet uns sehr viel und wird gerne mit unseren Teams geteilt. Wir würden uns freuen, Sie und Ihre Familie bei Ihrem nächsten Aufenthalt in Istanbul wieder im Sofitel Istanbul Taksim begrüßen zu dürfen. Herzliche Grüße Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. A., Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to know that you enjoyed the hotel, your suite upgrade, and the service provided by our team. We are, however, sorry to hear that our breakfast experience did not meet your expectations, particularly regarding the Club Millésime breakfast arrangement. We fully understand your disappointment, especially as a Diamond member, and appreciate you bringing this to our attention. Your feedback is highly valuable and will be shared with the relevant teams as we continue to enhance the experience we offer to our valued ALL members. We look forward to welcoming you back to Sofitel Istanbul Taksim and providing you with an experience that fully reflects your expectations. Warm regards, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Kieu M. A. K. C., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our central location, stylish and clean facilities, comfortable rooms, breakfast selection, and the relaxing spa experience. We are also pleased that our Concierge team and airport transfer service contributed to a smooth and enjoyable stay. We truly appreciate your kind words about our team. We have also noted your comment regarding the Wi-Fi connection speed and will share it with the relevant team for further improvement. It was a pleasure welcoming you and your family, and we look forward to seeing you again at Sofitel Istanbul Taksim. Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Sehr geehrter Herr G., herzlichen Dank für Ihre hervorragende Bewertung und Ihre schönen Worte über Ihren Aufenthalt im Sofitel Istanbul Taksim. Es freut uns sehr, dass Ihnen Ihr Zimmer, unser Team, das Frühstück sowie die Sauberkeit und der Service so gut gefallen haben. Ihre positive Rückmeldung ist eine wunderbare Anerkennung für unser gesamtes Team. Vielen Dank auch für Ihren Hinweis zur Geschwindigkeit der WLAN-Verbindung. Ihr Feedback ist uns wichtig und wird entsprechend mit unserem zuständigen Team geteilt. Wir freuen uns bereits darauf, Sie bei Ihrem nächsten Aufenthalt in Istanbul wieder im Sofitel Istanbul Taksim begrüßen zu dürfen. Mit herzlichen Grüßen, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Sehr geehrte Frau C., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre schöne Erfahrung mit uns zu teilen. Es freut uns sehr, dass Sie Ihren Aufenthalt, unsere zentrale Lage, unseren Service, die Sauberkeit und insbesondere das Preis-Leistungs-Verhältnis so positiv bewertet haben. Ihr besonderes Lob für Tacettin und Ang werden wir selbstverständlich gerne mit den beiden teilen. Gleichzeitig bedauern wir, dass die laute Musik im Barbereich Sie während Ihres Aufenthalts gestört hat. Ihre wertvolle Rückmeldung werden wir gerne mit unserem zuständigen Team teilen und entsprechend prüfen. Es ist uns eine große Freude, Sie immer wieder im Sofitel Istanbul Taksim begrüßen zu dürfen. Für uns ist es besonders schön, Ihnen bei jedem Besuch das Gefühl von Wärme und Komfort Ihres Zuhauses in Istanbul vermitteln zu können. Wir freuen uns bereits darauf, Sie bei Ihrem nächsten Aufenthalt wieder bei uns willkommen zu heißen. Mit herzlichen Grüßen, Emrah YILDIRIM Front Office Manager Sofitel Istanbul Taksim

Dear Mr. R., Thank you very much for sharing your wonderful feedback regarding your recent stay at Sofitel Istanbul Taksim. We are truly delighted to know that you and your family were thoroughly satisfied with your stay and that our location contributed positively to your city trip experience. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team. Thank you as well for your loyalty as an ALL Classic member. We look forward to welcoming you back again soon for another memorable stay in Istanbul. Kind regards, Emrah Yıldırım Front Office Manager

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Istanbul Taksim. While we are pleased to know that you enjoyed our location, your room, and the friendliness of our team, especially our Housekeeping colleagues, we sincerely regret that your experience at the bar did not meet your expectations. Please accept our apologies for the delays in service you encountered. We would like to assure you that all our guests are equally valued, and your comments have been shared with the relevant team for review and improvement. We also appreciate your feedback regarding the breakfast selection. Your suggestion to include a wider variety of Turkish specialties is highly valued and will be shared with our culinary team. Thank you as well for your loyalty as an ALL Diamond member. We hope to have the pleasure of welcoming you back again for an even better experience. Kind regards, Emrah Yıldırım Front Office Manager

Dear Mr. S., Thank you very much for your wonderful review and for choosing Sofitel Istanbul Taksim. We are truly delighted to hear that you enjoyed our excellent location, comfortable rooms, breakfast experience, and the attentive service provided by our concierge team. Your kind words regarding Mr. Kaan are especially appreciated and will certainly be shared with him as a great source of motivation. It is a pleasure to know that every aspect of your stay met your expectations. Your positive feedback means a lot to our entire team. We look forward to welcoming you and your partner back again soon for another memorable stay in Istanbul. Kind regards, Emrah Yıldırım Front Office Manager

Dear Mr. A., Thank you very much for sharing your feedback regarding your recent stay at Sofitel Istanbul Taksim. We are delighted to hear that you enjoyed our central location, the beautiful city view from the terrace, and the spacious and tastefully renovated rooms. It is also pleasing to know that you were satisfied with the cleanliness, breakfast experience, and overall accommodation. At the same time, we sincerely regret that the service experience at the bar and outdoor terrace did not meet your expectations. Please accept our apologies for the inattentive and uncoordinated service you encountered. Your observations regarding communication and organization within the team are extremely valuable and have been carefully shared with the relevant department managers for immediate review and improvement. Guest feedback such as yours is very important to us as we continuously strive to enhance the quality and consistency of our service. Thank you once again for your constructive comments and loyalty as an ALL Gold member. We truly hope to have the pleasure of welcoming you and your family back again soon. Kind regards, Emrah Yıldırım Front Office Manager

Bonjour! Vielen Dank für Ihre wunderbare Bewertung und Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben – insbesondere unser Frühstück, die Sauberkeit, die Zimmer sowie die Freundlichkeit unseres Teams. Auch Ihre Anmerkungen zur Lage und zu den angebotenen Annehmlichkeiten wissen wir sehr zu schätzen. Ihr Feedback ist für uns eine große Motivation, weiterhin den bestmöglichen Service zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Sofitel Istanbul Taksim Team

Dear Marc W., Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience you experienced during your arrival. Kindly note that due to a system-related issue on the Accor platform, your reservation was unfortunately not transmitted to our hotel correctly. As a result, and due to full occupancy at the time of your arrival, we were unable to accommodate you on the first night and arranged your stay at a sister hotel. We understand how frustrating this situation must have been for you and your family, and we sincerely regret the disruption to your stay. As soon as the matter was clarified, we were pleased to welcome you back to our hotel for the remainder of your visit. Please rest assured that we are following up on this matter with the relevant parties to prevent similar situations in the future. Thank you for your understanding, and we hope to have the opportunity to welcome you again under much better circumstances. Warm regards, Emrah Yıldırım Front Office Manager Sofitel Istanbul Taksim

Dear Herbert H., Thank you very much for sharing your kind feedback following your recent stay at Sofitel Istanbul Taksim. We are delighted to hear that you enjoyed your spacious Junior Suite, the comfort of the bed, and the quality of our breakfast and Club Millésime offerings. It is also a pleasure to know that our team’s friendliness and our central location with convenient access to public transportation contributed positively to your experience. At the same time, we regret the inconvenience caused by the noise from the nearby mosque. Due to our central location, such external factors can occasionally affect our guests’ comfort, and we truly appreciate your understanding in this regard. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Emrah Yıldırım Front Office Manager Sofitel Istanbul Taksim