Fairmont Heritage Place, Mayakoba 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 206 görüş

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Meksika

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Otelin konumu

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Meksika

GPS:20.687637, -87.027426

Telefon
Faks +52 984 206 3030

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  206 görüş

TripAdvisor Derecesi  4.9/5  104 görüş

2025 mükemmeliyet sertifikası

Truly exceptional stay at Fairmont Heritage Place Mayakoba

Tripadvisor puanı 5.0/5

nicholettee TripAdvisor onaylı yorum

Our stay at the Fairmont Heritage place was absolutely incredible. Every detail was over the top and perfect from the moment we arrived. The service was unmatched. Our butlers, Jhovanny and Marlon, went above and beyond in every way. They anticipated our needs before we even asked and made traveling with three small children effortless, which is no small feat! One of the sweetest surprises was coming back to find a beautiful teepee set up in our room for the kids—such a thoughtful and magical touch that made their trip extra special. Every dinner reservation was perfectly handled, and every restaurant we visited was delicious. The entire staff was warm, attentive and genuinely committed to making our stay memorable. It’s rare to find a place that delivers this level of care and attention to detail across every interaction. We left feeling relaxed, spoiled, and already planning our next trip back. 5+ stars—Fairmont Mayakoba has our hearts!

Dear Nicholettee, Thank you so much for your wonderful words and for sharing such a heartfelt review. It is gratifying to know that your stay at Fairmont Heritage Place exceeded expectations and created lasting memories for your family. I am especially delighted to hear about the thoughtful touches from our team, and how Jhovanny and Marlon went above and beyond to make your experience effortless and enjoyable. Your kind recognition of their service, as well as the care shown by our entire team, means a great deal to us. The joy of seeing your children’s trip made extra special with the teepee setup perfectly captures the spirit of what we strive to deliver: warm, personalized, and memorable experiences for every guest. We are truly grateful for your kind words and for allowing us to be part of your family vacation. The team and I look forward to welcoming you back soon for another unforgettable stay at your home in Mayakoba. With warm regards,

Spacious Villa, Excellent Service, and Plenty to Do

Tripadvisor puanı 5.0/5

Brelf Aileler - TripAdvisor onaylı yorum

We stayed as a family of five in a spacious three-bedroom residence with a private plunge pool. The villa had four bathrooms, a dishwasher, washer and dryer, and all the amenities you could possibly need. The kitchen was stocked with snacks and beverages, and we opted for the all-inclusive package—which was absolutely worth it. Our butler was fantastic, helping us arrange dining reservations, plan activities, and get familiar with the resort. We enjoyed the food at both pools, the lunch and dinner restaurants, and Hix Bar. Getting around was easy with the resort’s golf carts, which arrived regularly for pick-up. There were plenty of activities for the whole family and for the kids. We toured a cenote, visited the butterfly gardens, took two boat rides through the canals, and we painted hats and alebrijes. My youngest also enjoyed spending time at the kids’ club. The beach itself was wide and beautiful, though sargassum was an issue during our stay. The resort does have a barrier to help, but a recent storm brought in more than usual.

Dear Brelf, Thank you for sharing your detailed feedback and for choosing to spend your family vacation with us. We are delighted to know you enjoyed the comfort and amenities of your residence, as well as the variety of activities and experiences available throughout the resort. It is wonderful to hear that your butler provided such attentive service and that you were able to make the most of your all-inclusive experience. We truly appreciate your kind words about our culinary offerings, activities for all ages, and the beauty of our surroundings. While sargassum is a natural occurrence that can vary with weather conditions, we continue to take all possible measures to minimize its impact so that guests can enjoy the beach to the fullest. It was a pleasure to host you and your family, and we look forward to welcoming you back for more memorable moments in the future. Warm regards,

Fairmont Mayakoba Heritage Place – Exceptional Service

Tripadvisor puanı 5.0/5

traveldeac Aileler - TripAdvisor onaylı yorum

The spacious three-bedroom villas were perfect for our family, offering comfort and privacy in a stunning setting. Our Butlers, Edgar and Alí, shuttled our group around the property with ease, while also arranging dining, activities, and anticipating every need with warm, personalized service. We also had a great time with Daniel at water sports, whose energy and expertise made every activity fun. Their dedication turned a great vacation into an exceptional one.

Dear Traveldeac, Thank you for sharing such fantastic feedback about your recent stay. We are thrilled to know the spacious three-bedroom villa provided the perfect setting for your family’s comfort and privacy. It is gratifying to hear your kind words about Edgar, Alí, and Daniel. We are proud of their dedication to creating warm, personalized experiences, and I will be sure to share your compliments with them. Knowing that their efforts elevated your vacation from great to exceptional is truly the highest compliment we can receive. We look forward to welcoming you and your family back for more memorable moments in the future. Best regards,

Wonderful vacation!

Tripadvisor puanı 5.0/5

lovejones Aileler - TripAdvisor onaylı yorum

Our family had the best 5 days at Heritage Place. We stayed in a very spacious and luxurious feeling 3 bedroom villa. It was very quiet during our stay and there were times when we had the entire pool to ourselves. It is very easy to access the main Fairmont hotel and you can walk, bike or get a golf cart ride. I thought the golf carts were slow at times so we just walked or biked mostly. There are several pools to choose from. I wish they had poolside food and drink service at the Heritage pool but you aren’t able to order alcohol. The golf course was amazing and highly recommend. The spa is beautiful as well and everyone was very friendly. My massage was good but I have definitely had better. I recommend taking advantage of the boat that will take you to the other resorts. Also make sure you visit the cenote and butterfly garden. Food is pricey and just okay. We thought the Italian restaurant was really good. If you are staying in the villa you have a full kitchen so you might want to get groceries. The people that work there really make this a true 5 star hotel. Everyone was extremely friendly but special kudos to Dominic in the Brisas restaurant who arranged for a special dessert and happy birthday serenade when he learned it was my husband’s birthday. The MVP of the trip was our butler, Irene. She helped arrange reservations and transportation. She went above and beyond to get my daughter’s ipad to us at the airport when we realized she left it in the villa. She is truly a gem! We had a wonderful vacation there and can’t wait to return. I highly recommend.

Dear Lovejones, Thank you for sharing such a thoughtful and detailed review. We are delighted to hear that your family had a wonderful vacation with us at Fairmont Heritage Place Mayakoba. It is great to know that the villa, pools, and natural surroundings provided the peaceful and relaxing setting you were looking for. Your kind words about Irene and Dominic mean a great deal — they both take great pride in creating memorable moments, and we will be sure to recognize them for their outstanding service. We also appreciate your feedback on areas where we can improve, such as the availability of poolside service and spa enhancements. Thank you again for choosing us to celebrate such a special occasion. We look forward to welcoming you and your family back for another memorable stay. Warm regards,

4 nights at Fairmont Heritage Place

Tripadvisor puanı 5.0/5

fontainel467 TripAdvisor onaylı yorum

We loved our time at the Fairmont Heritage Place. Edgar, our butler, seemed to be everywhere and made sure we were taken care of. We will definitely return. The grounds are beautiful and the rooms are perfect for a family of 5. My only complaint is the lady who checked us in was not very welcoming or helpful.

Dear Fontainel467, Thank you for taking the time to share your feedback. We’re thrilled to hear that you and your family enjoyed your time at Fairmont Heritage Place Mayakoba and that Edgar made such a positive impact on your stay. We will be sure to recognize him for his dedication and attentive service. At the same time, I’m genuinely sorry to learn that your arrival experience did not reflect the warmth and hospitality we strive to provide. Please know that your comments have been shared with the front office leadership team for review and follow-up. We truly appreciate your kind words and your intention to return. We look forward to welcoming you back soon and ensuring that every aspect of your stay exceeds your expectations. Warm regards,

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