Fairmont Heritage Place Mayakoba

Avis müşterileri puanı (ALL Puanlama) 4.7/5 219 görüş

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Otelin konumu

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  219 görüş

TripAdvisor Derecesi  5.0/5  74 görüş

Perfect place, perfect people except Ana at the front desk who alone made hotel lost a star.

Tripadvisor puanı 4.0/5

Alessio C Aileler - TripAdvisor onaylı yorum

I stayed with my family at hotel in a 3 bedroom residence, the place is incredible and room are amazing. You can be lucky and pass the best week of the year or you can find Ana at front desk, the worst person working in an hotel never found. She was rly bad welcomer and worst goodbayer ever found. We were lucky to have Monica as butler, she rly changed our vacation, she did everything to make us happy and satisfied. She is a woman who deserves to work in a 5 star hotel because she is fantastic and the best problem solver ever found, give her a promotion, if we will Come back is for her and not for the resort that is amazing, but people made the vacation, not definitely the place. Thank you Monica.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our 3-bedroom residence and found the accommodations to be amazing. It is lovely to know that Monica made such a positive impact on your experience. We will recognize her exceptional efforts and share your kind words with her. Monica truly embodies the level of service we aim to provide, and we are fortunate to have her on our team. However, we are very sorry to hear about your unfortunate encounter at the front desk. This is certainly not the experience we want for any of our guests. We have noted your comments about Ana and addressed this with her to ensure future interactions reflect the warmth and professionalism our guests expect. Thank you again for your honest feedback. Despite this setback, we hope you will give us another opportunity to provide the seamless five-star experience you deserve—especially with Monica by your side. Best regards,

Great rooms for families

Tripadvisor puanı 4.0/5

nyc892834 Aileler - TripAdvisor onaylı yorum

We had a really nice time on a family trip. 2 adults, 1 senior, 2 young kids. Pros: -The service was great. Our “butler” was incredibly responsive and helpful both before and on the trip, booking golf carts, restaurants, cabanas, the boat tour. She arranged groceries for us, helped with small requests etc. We have had a similar service at the auburge but this was far far better. -the food was generally good and not extortionately priced. The restaurants are remodeled and mainly split between the beach area and main pool. - the room layout is amazing for a family. We had a 3br mid floor which had a large living room and a nice plunge pool that the kids liked. It’s showing its age and hasn’t been remodeled like other parts of the resort, but still is a great accommodation for a family. -the beach pool and complex is new and very nice -the boat tour is fun. -housekeeping is fantastic. Punctual and thorough. Cons - hotel engages in extreme “greenwashing” which leads to inconveniences. Glass everywhere, including bathroom and by the main hotel pool. Glass bottles are placed by housekeeping in bathroom and on end table each day, but you can’t open them without a bottle opener. Let’s be real…the Mayakoba complex destroyed a lot of virgin forest to build a mega resort and golf course. But I guess if they use glass everywhere (maybe which has a higher co2 footprint than plastic) then it’s an “eco resort”. - not a huge fan of taking golf carts everywhere. It was generally easy and our butler was amazing arranging it for us, but you can’t just pop down to the pool or bar and I could see it being brutal in peak season - they play a scammy game with the exchange rate where they quote things in dollars (for example the resort fee, tips and the room charge) but then convert to pesos at a very high rate. If you write dollar tips on checks it’s converted at a high rate. Then you can only pay in pesos. It ends up costing a few hundred dollars. It’s tacky and left a bad taste in my mouth.

Thank you for sharing your detailed feedback. We are delighted to hear that your family enjoyed the spacious rooms, attentive service, and amenities like the plunge pool and boat tour. It is excellent to know that our butler service exceeded your expectations and that housekeeping was punctual and thorough. We also appreciate your candid comments about areas where we can improve. We understand that certain aspects, such as the use of glass and the reliance on golf carts, could be seen as inconvenient, and we will review this as we strive to enhance our guest experience. Fairmont has a long-standing commitment against plastic. Using glass as an alternative to eliminating the single use of plastic is part of our efforts to make our guests' experience and hotel operation more sustainable with the environment. Regarding the exchange rate issue, we sincerely apologize for any frustration this may have caused. We will review our practices to ensure more alignment with the daily rate of exchange fluctuation as much as we can. Your insights are invaluable and are crucial in our continuous efforts to provide the best possible stay for all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,

Stay at the 3 bedroom villa Oct 2023

Tripadvisor puanı 5.0/5

Nida F TripAdvisor onaylı yorum

We stayed at the Fairmont Mayakoba Heritage Place in October 2023. Our butler, Irene was wonderful! She made the stay seamless and easy. Any questions we had, we were able to ask her and get them answered and taken care of. She truly made the stay an easy and relaxing experience. We spent a lot of time by the beach front pools and had great service from Hugo, Filiberto, Heber and Luis. They were so much fun and were on top of everything. They took the extra efforts to move the umbrellas when our kids were playing in the sand to ensure they were in the shade. On top of that, they were friendly and genuine and truly made our trip a unique experience. Our stay would not have been the same if they weren’t there. The overall experience, service and food at Mayakoba is top notch. Highly recommend and would go back in a heartbeat.

Thank you for sharing your wonderful experience at the Fairmont Mayakoba Heritage Place in October 2023. We're delighted to hear that Irene made your stay seamless and relaxing, and that Hugo, Filiberto, Heber, and Luis provided excellent service at the beach front pools. It's great to know that their efforts to ensure your children were in the shade and their friendly, genuine nature added to your unique experience. We appreciate your high recommendation and look forward to welcoming you back in the future!

sadly it was rainy but i still really enjoyed my stay here

Tripadvisor puanı 5.0/5

Lucy B Aileler - TripAdvisor onaylı yorum

i loved staying here but especially the bartender who works at the sushi bar named carlos he’s a g fr i love him!!! pours very strong drinks! the beach is beautiful with many pools to swim at, and there are so many amenities and services to enjoy! the beach bar is also very good and you can get food delivered while you sunbathe. i definantly recommend the all inclusive package bc you will never wanna stop eating ceviche and drinking pina coladas. one of the best resorts i’ve stayed at hands down, i will continue to recommend to friends and family

Thank you for your feedback! We're delighted to hear you enjoyed your stay despite the rainy weather. It's wonderful that Carlos at the sushi bar made a great impression and that you appreciated the strong drinks, beautiful beach, multiple pools, and extensive amenities. The all-inclusive package is indeed a favorite, and we're glad you enjoyed the ceviche and piña coladas. We look forward to welcoming you back and appreciate your recommendations to friends and family!

superb stay

Tripadvisor puanı 5.0/5

sueRe3s TripAdvisor onaylı yorum

The hotel is fantastic, ideal for families with spacious, comfortable apartments. Their room service is super awesome, and the staff are superb. I appreciate the long jogging path and the convenient transfers to the beach and other amenities within the complex, making it diverse and enjoyable.

Thank you for your lovely feedback! We are delighted to hear that you found our hotel fantastic and ideal for families, with spacious and comfortable apartments. Knowing you appreciated our room service and found our staff superb is excellent. We are glad you enjoyed the long jogging path and the convenient transfers to the beach and other amenities within the complex. We strive to make your stay diverse and enjoyable and look forward to welcoming you back!

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