SLS Cancun 5 yıldız

Tripadvisor puanı 4.3/5 297 görüş

En iyi fiyat
garantisi
SLS Cancun - Image 1
SLS Cancun - Image 2
SLS Cancun - Image 3
SLS Cancun - Image 4
Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, Meksika

Açıklama

Konaklama olanaklarımız

Otelin konumu

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Meksika

GPS:21.1668525, -86.8039974

Telefon
Faks +52 529986890757

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Wi-Fi
  • Klima
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

TripAdvisor Derecesi  4.3/5  297 görüş

2024 mükemmeliyet sertifikası

Sketchy hotel

Tripadvisor puanı 1.0/5

Violeta R TripAdvisor onaylı yorum

Unfortunately, our experience at SLS Cancun raised serious concerns about billing practices, internal controls, and fulfillment of promised benefits. Multiple reviews warned about sketchy charges and questionable currency conversions, and we experienced this firsthand. During our stay, the hotel attempted to charge us for a bottle of Patrón (360 pesos) that we did not consume. We do not drink alcohol at all. When we disputed the charge, the front desk, supervisor, and manager claimed they had photographic evidence showing the bottle missing from a room they repeatedly referred to as “Room 214.” This was especially concerning because we were actually staying in Room 204, and staff could not clearly or consistently explain the discrepancy or confirm which room the photos were taken from. Additionally, the photos they showed us were allegedly “before” images taken prior to our arrival. However, those same photos showed chips missing from the minibar that we had eaten that same day, which directly contradicts the claim that the image was taken before we checked in. When we pointed this out, staff were unable to provide a logical or consistent explanation. We were also given a complimentary bottle of champagne upon arrival, which we did not drink. We explicitly asked staff to physically check the bottle to confirm it was unopened as further evidence that we do not drink alcohol. Despite this, staff continued to argue the minibar charge rather than verify the facts. Tamara at the front desk was particularly argumentative and dismissive throughout this interaction, escalating the situation instead of helping resolve it. In addition, several Fine Hotels + Resorts (FHR) benefits promised through AmEx Concierge were delayed or not delivered as confirmed. Complimentary drinks arrived late, and privileges that were explicitly promised required repeated follow-ups, undermining the value of booking through a premium program. Based on the contradictory evidence presented and the inability of staff to accurately track rooms or minibar items, we were left deeply uncomfortable with the hotel’s billing controls. At a minimum, there appears to be a serious lack of oversight and verification. We ultimately ensured the incorrect charge was not applied, but the experience was stressful, time-consuming, and unacceptable for a property positioning itself as luxury. BEWARE: Carefully review your bill, document everything, and do not assume minibar charges or promised perks are being handled accurately.

Best housekeeping person ever

Tripadvisor puanı 5.0/5

Kyra L TripAdvisor onaylı yorum

The housekeeping gentleman was incredible! He was kind, attentive, and made sure our room was perfect throughout our stay. His warm attitude and excellent service truly made a difference.His name is Angel. We appreciate him very much!

Trashy, deafening party music played at all hours of the day

Tripadvisor puanı 1.0/5

Maxwell V TripAdvisor onaylı yorum

The music on the beach is so overwhelmingly loud that it drowns out all thought. It’s trashy party music from early morning until late at night. Everybody I’ve talked to hates it. Truly mind boggling decision by the hotel to play any music at all. We are in the process of changing hotels after five minutes on the beach, which would otherwise be beautiful and serene.

We are DEFINITELY coming back!

Tripadvisor puanı 5.0/5

Robert H TripAdvisor onaylı yorum

Our first time at this resort, and it was a great choice! Great amenities, great food, and great staff. This will be our go-to resort when we come back next year!!

Josué Torruco the best guitarist

Tripadvisor puanı 5.0/5

Camper410546 TripAdvisor onaylı yorum

I was there this summer whit my family and it was great the best experience i meat this guy that plays guitar Josué Torruco is the best his guitar skills are amazing and he is supper friendly

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 72 görüş 8.3/10 Konum
  • 152 görüş 8.5/10 Oda
  • 184 görüş 6.4/10 Hizmet
  • 75 görüş 8.5/10 Otel Ambiyansı
  • 71 görüş 7.8/10 Otel Donanımları
  • 62 görüş 7.1/10 Konfor
  • 51 görüş 3.2/10 Fiyatının Karşılığı
  • 47 görüş 5.9/10 Hijyen

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Cancun şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.