Fairmont Heritage Place Mayakoba

Catatan tamu Avis (Peringkat ALL) 4.8/5 215 ulasan

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Fairmont Heritage Place Mayakoba - Image 1
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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

Deskripsi

Akomodasi kami

Lokasi hotel

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Telepon
Fax +52 984 206 3030

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.8/5  215 ulasan

Peringkat TripAdvisor  4.8/5  89 ulasan

It’s a huge money game

Catatan Tripadvisor 3.0/5

Linda K Ulasan TripAdvisor tersertifikasi

A few good things: Cafe Maya, many pools Bad: restaurants play games with the credit cards. Make excuses so that they don’t have to take Amex and grossly overcharge you because many things don’t show a price (for I stance one restaurant bringing things to the take and it was unclear if it was complimentary or a charge? They just run up your tab and before you know it, you have spent 200-300.00!

Wonderful!!!

Catatan Tripadvisor 5.0/5

Angela T Ulasan TripAdvisor tersertifikasi

Top notch service, excellent friendly, helpful staff. Shout out to Bellman Alfonso, he was wonderful at our check in! Gave us a tour and perfect recommendations for food in town as well as at resort. El Fogon in town is a must! Best restaurant at Mayakoba is Tauro the steak house. Excellent service, great martini bar, great food and atmosphere! Sebastian and German were amazing! Beach bar staff went above and beyond. Gilbert was the man! Front desk staff/concierge were also very helpful, polite and friendly. Elmer was the best! Room was delightful and quiet with big tub and outdoor shower in the jungle! Hix bar in the lobby is awesome. We will definitely be back! Worth doing the all inclusive package!

Bravo Fairmont Mayakoba!

Catatan Tripadvisor 5.0/5

SusanEllio Ulasan TripAdvisor tersertifikasi

Amazing service from all the staff. We especially appreciated our breakfast staff at Fairmont Heritage: Brissey, Angel, Dulce, & Eduardo. Delicious food and outstanding service. Also outstanding, was our boat captain, Eduardo, who found and narrated the best wildlife viewing, arranged water shuttles between properties and kept us laughing. Muchas Gracias!

Dear Susan, Thank you so much for your fantastic review! We are delighted to hear you experienced exceptional service from our team. It is terrific that our breakfast staff—Brissey, Angel, Dulce, and Eduardo—delivered delicious food and outstanding service that made your mornings special. We are also thrilled that your boat captain, Eduardo, enhanced your day with his expert wildlife narration, seamless water shuttle arrangements, and great sense of humor. Your kind words truly mean a lot to us, and we will share your compliments with everyone, including the Fairmont Mayakoba team. Muchas gracias, and we look forward to welcoming you back soon! Best regards,

Family vacation

Catatan Tripadvisor 5.0/5

Richard B Ulasan TripAdvisor tersertifikasi

My wife, 3 adult daughters and a boyfriend just returned from a 5-night stay at Fairmont Heritage Place (HP) Mayakoba. After staying at the Fairmont resort next door for the last two years, we wanted to try something different. Overall a great experience! We had a 3-bedroom penthouse villa (building 11) that overlooked a beautiful pool. It was extremely clean, modern, and had lots of room to spread out. At HP you have access to additional pools and an 'owners' restaurant that serves breakfast and lunch; food was delicious. We ate dinners at Saffron (Banyon Tree), Brisas, La Laguna, Bassano, and Tauro, all excellent. The entire Mayakoba resort is very spread out, so if you don't like to walk or bike this may be something to consider. However, we loved all the space and enjoyed biking to/from beach. There are also frequent golf cart shuttles. 'Butler' service is part of the benefit staying at HP, and we were very lucky to have Alejandro and Daniel, who were very kind and responded to everything we needed. Daniel helped us schedule dinner reservations and airport transfers before we came, which I would highly recommend if you have a larger party. They can pretty much do anything you need. I wish I remembered all the kind servers thru out the entire Fairmont resort but do recall Marcos (pool cabana attendant) and Rodrigo (La Laguna), thank you for everything! My family is already asking to go back again next year!

Thank you for your detailed review and for choosing Fairmont Heritage Place Mayakoba for your family getaway. We are delighted that you and your family enjoyed your 5-night stay in our 3-bedroom penthouse villa in Building 11. It is wonderful to know that the spacious, modern accommodations with a beautiful pool view contributed to a memorable experience. We are pleased you enjoyed the additional pools and the convenience of the 'owners' restaurant, as well as your dinners at Saffron, Brisas, La Laguna, Bassano, and Tauro. While Mayakoba is expansive and may require some walking or biking, we are glad you appreciated the extra space and the frequent golf cart shuttles. Your kind words about our butler service mean a great deal to us. Alejandro and Daniel are committed to ensuring our guests have a seamless stay, and we are thrilled that their assistance—especially in arranging dinner reservations and airport transfers—made your visit outstanding. We will also pass along your compliments to Marcos and Rodrigo. Thank you for your loyalty and recommendation. We look forward to welcoming your family back next year for another unforgettable experience! Warm regards,

Great restaurant and service!

Catatan Tripadvisor 5.0/5

Wanda F Ulasan TripAdvisor tersertifikasi

The staff here at the restaurant are amazing. We love the servers, Briss and Angel and Avax are friendly and always have a smile and always accommodating. The food is beyond amazing. Shout out to chefs Dulce and Eduardo! The setting is magical. We have been coming for 12 years and will continue to. Doug and Wanda

Dear Doug and Wanda, Thank you so much for your wonderful feedback and your incredible 12-year loyalty. We’re delighted to hear that you continue to enjoy our restaurant and that our staff make every visit a memorable experience. Briss, Angel, and Avax will be thrilled to know that their friendly, accommodating service and smiles add to the magical setting you love. We’re also proud to have chefs Dulce and Eduardo creating dishes that exceed expectations. Your kind words truly mean the world to us, and we look forward to welcoming you back for many more exceptional experiences. Warm regards,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 18 ulasan 7.6/10 Lokasi
  • 29 ulasan 7.6/10 Kamar
  • 83 ulasan 8.6/10 Pelayanan
  • 36 ulasan 7.6/10 Fasilitas
  • 20 ulasan 6.3/10 Suasana
  • 10 ulasan 9.3/10 Kolam
  • 10 ulasan 4/10 Kenyamanan
  • 9 ulasan 8.2/10 Kebersihan

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