Fairmont Mayakoba

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.171 ulasan

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Deskripsi

Keistimewaan hotel

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • Suite dengan kolam renang infinity pribadi menghadap kanal atau di depan pantai.

  • Terletak beberapa mil dari taman Xcaret, cenote, pantai, Tulum, dan reruntuhan Suku Maya

  • A large choice of restaurants and bars to suit every appetite and craving

Akomodasi kami

Lokasi hotel

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Meksiko

GPS:20.687637, -87.027426

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.6/5  2.171 ulasan

Peringkat TripAdvisor  4.5/5  7.885 ulasan

Sertifikat keunggulan 2024

Amazing, as usual, but slight decline in quality from the last time

Catatan Tripadvisor 5.0/5

8brianaw Keluarga - Ulasan TripAdvisor tersertifikasi

We absolutely love this hotel and it was our second visit. So much, we are considering investing in a property. I felt, however, this time service and food was not as remarkable as last time. Last time every meal we had was spectacular and all staff overwhelming friendly and helpful. We had two meals that were just so so. Not bad but not spectacular. One at fuego and one at la laguna. Also, and maybe it's because we didn't have a butler this time, but staff were noticeably less happy, helpful and friendly than last time. Not impolite or anything but more like a normal hotel, rather than one the level of Fairmont. Maybe management changed? Not sure but please be sure to keep your staff happy and good at the high level, since we pay a premium price for these ammenities that Fairmont is known for.

A generally nice property but some rough edges that need addressing

Catatan Tripadvisor 3.0/5

RandyBrownRNO Couples - Ulasan TripAdvisor tersertifikasi

Just completed our second stay at the newly renovated property. Both stays were for one week in a Signature Casita. The property is generally very nice. The staff is very professional and kind. Each staff member was friendly and inviting. A special shout out to the pool manager at the beach club, really all of the staff there. They took excellent care of us, even during challenging times when the weather literally destroyed the area. Also, a special shout out to the Alberto’s at the Italian restaurant and everyone at Hix, including the manager who had worked for many luxury properties throughout Mexico. He was a delight. For the price point, which I don’t mind, there are some items that need addressing. I’d overlook each of these items if they occurred at a resort that was almost as nice but half the price. We made our dinner reservations with the hotel concierge a month or more before arrival to ensure our choices were available. The concierge confirmed in writing well in advance of our arrival. Mid way through our stay, we were advised that a few of the restaurants would be closed on the day of our reservation. They advised certain days / restaurants had been rearranged which was nice and not a bother at all, until it was. On our last night, we presented at the steak house Tauro, only to find it closed for a private party. My wife proceeded to the concierge who advised she could secure a reservation at the Italian restaurant two hours from our original reservation at the steakhouse. No bueno. The concierge ended up sending us to the second restaurant just 30 minutes after our original reservation time, but the host had no such reservation for us at that time. The host was kind and understanding but the restaurant was fully committed. He ended up providing us a table and the dinner was excellent, although it was the exact same dinner we had the very evening before. Not ideal when I’m spending $1,000+ per night. A few other items of note. The package we purchased indicated the daily resort fee was $30 per person per day. Upon check out, it’s charged as $35 per person per day. Not a big deal but not as advertised. Next, we left the housekeeper (and every single person we interacted with, including every restroom porter, bartender, server, support staff, golf cart driver, pool attendant, etc. a gratuity. The housekeeper, Beatrice, left hand written notes and small trinkets for us each day, and we left her a gratuity each day. One day, I returned to the room before Beatrice had arrived but the gratuity was missing. The gratuity was left on the bed with the handwritten note from Beatrice so there would be no mistake it was hers. While we were gone, the mini bar had been refilled and the tip on the bed was gone. My suspicion is the mini bar person took his/her tip as well as the housekeepers. Not cool. From that point on, I found Beatrice and handed her our daily tip in person. The beach club area is very nice but there is some severe damage that needs addressing. The ceiling is falling and dripping water in several areas, including over several seats at the small bar downstairs. Finally, the phone in the room did not work so checkout required a trip to the lobby and back to request bell service to transport our baggage. I know these are small nits, and generally things went very well, but I do expect more at this price point. The concierge that assisted with our no-longer existing reservation did her best to make things right. She came to the newly reserved restaurant to check on us and to offer to buy dinner, but we were already paying for the all-inclusive plan. They later offered an upgraded bottle of wine, which we politely declined. The Royal Service manager met us at check-out to apologize for the misstep and offered some credits, which we also declined politely. We aren’t in the business of raising service failures in order to receive something in return. The property is very nice but probably not a repeat for us. We’re big fans of Hotel Mousai and that will continue to be our ‘go to’ when visiting Mexico.

This hotel is the best because of Estephania Estrada!!

Catatan Tripadvisor 5.0/5

Leora S Ulasan TripAdvisor tersertifikasi

Estephania Estrada is the best!!! She has made our stay perfect and very personal. We love her warm, professional service driven attitude and all her suggestions have been perfect. She has been amazing to our 14 year old son. We feel like we have known her forever and she is a friend. The Fairmont is very lucky to have her as part of their collection of amazing people. We also love Elmer at concierge, Alejandro the driver, Roxanna in La Laguna, Arturo the driver, Gerson in La Laguna, Armando in Bassano, and I am certain we will add more to our list. Try the spa and book services with Veronica!! It is a relaxing thing to do if the weather is not perfect. Veronica is lovely and really has a great staff!! (We do not like Ricardo at the front desk or the hostess at La Laguna…but you cannot appreciate the sun without a little rain…)

Luxurious Escape with Exquisite Dining and Service at Fairmont Mayakoba

Catatan Tripadvisor 5.0/5

Giulietta M Ulasan TripAdvisor tersertifikasi

During our recent visit to the beautifully renovated Fairmont Mayakoba, we were thoroughly impressed by the high standard of service and facilities. The hotel staff was courteous, ensuring that our experience was seamless and enjoyable from start to finish. Jessica, our concierge, was exceptionally helpful, assisting us with everything from booking tee times to recommending restaurants and organizing transportation. Her expertise enhanced our stay, making it stress-free and memorable. Opting out of the all-inclusive package was the right decision for us, as it allowed us to explore and enjoy the culinary delights at the other three resorts linked by a convenient and charming boat shuttle. While the Saffron and the Tequila Bar at the Rosewood came highly recommended online and through friends, it was actually the Fairmont's own restaurants, GAIA and Tauro, that were our favorites, offering a diverse and exquisite selection of meals. The gym facilities were impressive, equipped with Peloton bikes and maintained with utmost cleanliness. Our room was beautifully renovated with spacious closets and bathrooms. However, the lack of a fridge was a slight inconvenience, although a small coffee maker was provided. While the resort prices for food and beverages were on the higher side, comparable to U.S. prices, the quality and service justified the cost. The main pool area seemed understaffed, which meant we had to set up our own chairs, but the beach club was well maintained and adequately staffed, providing a relaxing atmosphere. Transportation within the resort was convenient, with plenty of golf carts and complimentary bikes available, making it easy to navigate the extensive grounds. Summary: The Fairmont Mayakoba offers a luxurious retreat with top-notch dining options and exceptional service, though some minor improvements could enhance the experience even further. This resort is a fantastic choice for those seeking a blend of relaxation and adventure in a picturesque setting.

Dear 771giuliettam, Thank you for sharing your detailed and thoughtful review of your recent stay at Fairmont Mayakoba. We are delighted to hear that you were thoroughly impressed by our high standard of service and facilities. Your kind words about our staff, especially Jessica, are greatly appreciated. We are pleased to know that her assistance made your stay stress-free and memorable. It’s wonderful to hear that you enjoyed exploring the culinary delights at our restaurants, GAIA and Tauro, and that they stood out as your favorites. We are glad you found our gym facilities impressive and that you appreciated the cleanliness and quality of our amenities. We apologize for the inconvenience of not having a fridge in your room, but we hope the small coffee maker provided some comfort. Your feedback regarding the main pool area being understaffed is noted, and we will address this to ensure a better experience for our guests in the future. It’s good to know that you found the beach club well-maintained and adequately staffed. Thank you for highlighting the convenience of our transportation options within the resort. We are thrilled that you found it easy to navigate our extensive grounds with our golf carts and complimentary bikes. Your summary perfectly captures the essence of what we strive to offer: a luxurious retreat with top-notch dining options and exceptional service. We appreciate your constructive feedback and will use it to further enhance our guests' experiences. We look forward to welcoming you back to Fairmont Mayakoba for another blend of relaxation and adventure in our picturesque setting.

Exceeded my expectations

Catatan Tripadvisor 5.0/5

gator69 Ulasan TripAdvisor tersertifikasi

What a wonderful stay at this property. It is beautiful and immaculate. The service is top notch and staff is so friendly. There are so many pools, restaurants, spots, areas, etc that are so well maintained. The food was delicious. The gym was superb. What a truly wonderful stay. I hope to make it back one day.

Dear gator69, Thank you for taking the time to share your feedback. We are thrilled to hear that your stay exceeded your expectations and that you enjoyed our beautiful property, top-notch service, friendly staff, well-maintained facilities, delicious food, and superb gym. It's always rewarding for us to hear such positive comments from our guests. We look forward to welcoming you back to Fairmont Mayakoba one day and creating more wonderful memories with you.

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