Fairmont Mayakoba

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.070 ulasan

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Deskripsi

Keistimewaan hotel

  • Labeled ALLSAFE

  • Suite mewah, terletak di antara hutan Maya, hutan bakau, dan Laut Karibia.

  • Suite dengan kolam renang infinity pribadi menghadap kanal atau di depan pantai.

  • Terletak beberapa mil dari taman Xcaret, cenote, pantai, Tulum, dan reruntuhan Suku Maya

  • A large choice of restaurants and bars to suit every appetite and craving

Akomodasi kami

Lokasi hotel

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Meksiko

GPS:20.687637, -87.027426

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  2.070 ulasan

Peringkat TripAdvisor  4.5/5  7.830 ulasan

Sertifikat keunggulan 2023

Some highs and some lows

Catatan Tripadvisor 4.0/5

C M Ulasan TripAdvisor tersertifikasi

Stayed for 4 nights, 5 days in signature casita. Pools and beach are great - sargassum was almost a nonissue. Food extrememly expensove as was the all-inclusive, but glad we chose that option. Couple of issues with room; light switch broke in the "on" position in the bathroom. Despite repeated calls to maintenance, they never fixed it and the constant light shining through the door louvers ruined my sleep. Also ran out of sundries two days in and weren't refilled, which was a problem for a family with two long haired females. Other than that, it's a lovely property and all the staff were amazingly nice.

Perfect

Catatan Tripadvisor 5.0/5

Suzanne K Ulasan TripAdvisor tersertifikasi

Resort has so much to offer. Great restaurants, beach, pools, service and staff are amazing. Couldn't have been better. Would go back again. Only downside is check-in process is fairly long and slow, but once you get settled its perfection! Treat yourself to a massage. The spa is beautiful

Exceptional Experience

Catatan Tripadvisor 5.0/5

Karen R Ulasan TripAdvisor tersertifikasi

During our stay at Fairmont Mayakoba we commented more than once about how the staff seemed to just anticipate exactly what we needed in that moment. A small treat after a massage, iced coffee on the beach, a bottle of water before bike ride - the service was truly top notch. The property was immaculate at all times, the ability to get around was really stress-free with bikes and golf carts. The pools were phenomenal (the only issue being guests trying to reserve lounge chairs by 6AM by placing small items on them to "claim" them then not return to use them for hours). Could have done with a casual restaurant option or two more for lunch and another coffee place would have been ideal (long lines in the morning!).

Great Experience!

Catatan Tripadvisor 5.0/5

451cliffr Ulasan TripAdvisor tersertifikasi

My recent stay at the Fairmont Mayakoba exceeded my expectations! The staff was friendly and very informative whenever I had a question. I would definitely recommend this resort to my friends and family. It is definitely worth the trip. You will not be disappointed!

Disappointing

Catatan Tripadvisor 1.0/5

MelehaA Keluarga - Ulasan TripAdvisor tersertifikasi

We were quite dissatisfied for our stay for a few reasons: 1. Staff was nice enough but lacked attention to detail. Eg welcome drink given to 3 of 4 of us and told they would bring the last one for the 4th one but never did. Or, offered to take our bags to our friends room who had earlier check-in eventhough it was a long walk to transfer to our room (why would anyone want this?) 2. Check in process took an inordinate amount of time- On the order of 20 minutes. Thats 20 minutes of the clerk typing on a computer. Long bac-up so had to wait to start the check in process as well. Despite long check in we were not given any information about the resort, restaurants or how to get around. 3. Very poor service. Waited extremely long amounts of time for waiter to come to take our order nearly every location we went. Took me 30-40 minutes to get coffee each day. Not very apologetic even when we brought this to their attention. 4. Concierge not helpful- repetitively told us to email them to book a cab we needed in 1 hour. Got stuck in playa late at night with boot on our rental car, they couldnt care less about our safety or helping us. Told to just ‘hail a cab’ when we were in potential danger. 5. Room had outdoor shower which was cool but there was a ~2 inch gap in the shower door that allowed communication between indoor and outdoor area— saw a couple of bugs in our room likely for this reason 6. Had mexican food at la laguna which was really not good. Local street food in Playa much better.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 407 ulasan 7.7/10 Lokasi
  • 633 ulasan 7.2/10 Kamar
  • 1.195 ulasan 8/10 Pelayanan
  • 5 ulasan 1.7/10 Internet
  • 732 ulasan 7/10 Makanan
  • 541 ulasan 8.1/10 Fasilitas
  • 256 ulasan 8.3/10 Suasana
  • 239 ulasan 4.5/10 Kesepadanan nilai

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