Banyan Tree Mayakoba

Catatan Tripadvisor 5.0/5 4.594 ulasan

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Deskripsi

Keistimewaan hotel

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Akomodasi kami

Lokasi hotel

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat TripAdvisor  5.0/5  4.594 ulasan

Sertifikat keunggulan 2024

Epic friends trip - pure luxury and relaxation!

Catatan Tripadvisor 5.0/5

Rebecca R Friends getaway - Ulasan TripAdvisor tersertifikasi

4 of us went on a friends 40th birthday trip and stayed in a 2-bedroom Serenity pool villa—everything was amazing! The villa was extremely private and had a separate guest cottage in addition to the 2 bedrooms, which served as a living room area for the group. The upstairs bedroom has a separate entrance so works for adults or older children. The staff cleaned the room so thoroughly each day it was as if we had just arrived. Juan and Paulina were our incredible concierges who communicated with us regularly in person and via WhatsApp to make sure we had everything we needed and they went above and beyond! Make sure to close the doors to your room and not leave them cracked up because raccoons will come to visit! The resort has many activities but you have to inquire a bit to figure out what they are. The spa treatments, while expensive, are wonderful and they include a rainforest hydrotherapy experience which was one of the most memorable parts of our trip (however, make sure to book this along with your spa appointment—we didn’t find out this was included until after but we were lucky to get a same-day appointment). Make sure to stop by the spa to get a printed schedule of the week’s fitness activities. The ones at 11am are free each day but there are others you can pay for and aren’t too expensive. We didn’t take advantage of this but might have if we had seen the schedule earlier. The cabanas at the pool by the beach are first-come, first-served, but they are free and the service is great as is the food from Sands. The beach is nice but we spent more time by the pool overlooking the beach. The second pool on the property has a swim-up bar and a hidden gem on our last day. The bartender there, Raul, made us custom specialty cocktails and was a true artist! The boat ride was really nice and included. Most of the other excursions/activities are paid but no one tries to sell you on anything which is really nice. They give you bikes at the villas to get around the property and you can call a golf cart (or text your concierge) any time and they’re so quick to pick you up. We had a cooking class included in our package and it was a lot of fun! Our chef was Jarvin and created a great experience for us and guided us through cooking a delicious lunch. The food was amazing everywhere and the portions are sizable. We went to saffron twice and did the Haab experience which was a lot of fun. The breakfast buffet at Oriente was fabulous and the servers remember your coffee/drink orders each morning. The drinks at La Copa were excellent. Everyone is so detail-oriented and friendly. We can’t wait to go back!

Beyond Expectations

Catatan Tripadvisor 5.0/5

Jessica S Keluarga - Ulasan TripAdvisor tersertifikasi

This hotel is exquisite. From the beautiful view to the extraordinary staff, I can’t say enough. The rooms are clean, spacious and very comfortable. There are many restaurants to choose from with a variety of cuisine. I cannot express how great the staff is at this hotel. I have stayed in many hotels including Hawaii and Italy. The staff here is so professional, attentive but most of all kind. My daughter has tree nut allergies and they were beyond attentive to make her comfortable. We had the best time and hope to visit again.

Dear Jessica S, We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to having completed our satisfaction survey and for sharing with the Trip Advisor community. We are dedicated and committed to ensure each of our valued guests are fully satisfied and we will continue to go above and beyond all expectations. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. We look forward to welcome you soon with your lovely family in our Sanctuary for the Senses! Kind regards, Juan Carlos Cardona General Manager Banyan Tree Mayakoba

Fabulous 5th Year Anniversary Trip

Catatan Tripadvisor 5.0/5

Nancy B Ulasan TripAdvisor tersertifikasi

A truly 5 star experience! My husband and I came to Banyan Tree from Austin to celebrate our 5th Anniversary. The resort is spectacular, the beautiful Thailand meets Mexico vibe. We stayed in one of the beachfront villas which was amazing, had our own plunge pool, outdoor shower and hot tub. The food was top notch - great, authentic Mexican food - the ceviche and aqua chile some of the best I’ve had. Our concierge, Eduardo was fantastic! One of the nicest, most helpful concierges I’ve ever had the pleasure to meet. My husbands luggage was lost and he was super helpful finding us shopping options!!! He checked in with us all the time - we wanted for nothing. Every small touch is there. This is truly a 5 star property!!!

Dear FarAway574862, Congratulations for your 5th. Anniversary!! Receive a cordial greeting thanking you for choosing our Sanctuary for the Senses for your recent stay in Banyan Tree Mayakoba celebrating this very special occasion. I would also like to take this opportunity to thank you for having completed our satisfaction survey. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again. Kind regards, Juan Carlos Cardona General Manager

Saffron the restaurant

Catatan Tripadvisor 5.0/5

Curious65016548745 Ulasan TripAdvisor tersertifikasi

Great resort, beachside was a vibe. The Thai restaurant called Saffron was great especially the service from the front desk, Jazmin and her team were amazing. Gabriel and his team of servers provided great service. They have an actual Thai chef and the food was really authentic. Will definitely be back!

Dear Curuous65016548745, Thank you for your stay at Banyan Tree Mayakoba and thank you for taking the time to share your comments with the TripAdvisor community. It is very satisfying for us to receive this kind of appreciation and descriptions about the hotel services, the quality of the food and the Saffron experience! We are indeed glad you had a pleasant feeling at our Sanctuary for the Senses, we strive to provide high quality service for each of our guests. We also appreciate the mentions to the collaborators, for them it is a pride to see their names on this platform and to be recognized by you, our valued guests, as they make everything possible. We look forward to welcoming you back to Banyan Tree Mayakoba in the near future. Best regards, Juan Carlos Cardona General Manager

Best in Playa Del Carmen

Catatan Tripadvisor 5.0/5

Elia R Ulasan TripAdvisor tersertifikasi

Extremely beautiful resort. Attention and cleanliness surpass any resort in Cancun. Villas are so unique and breathtaking. We loved all the restaurants at the resort, food was so delicious. Tomahawk Steakhouse is a must go to during your visit . Definitely will be returning.

Dear 755eliar, I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Trip Advisor community. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel, our service, the quality of the food in our restaurant Tomahawk. We are pleased that you had a wonderful experience in our Sanctuary for the Senses, we strive to provide a high-quality service for each of our guests. Looking forward to welcoming you back to Banyan Tree Mayakoba in the near future! Sincerely, Juan Carlos Cardona General Manager

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