Fairmont Heritage Place Mayakoba

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Dear Nolan, Thank you so much for sharing your wonderful experience with us at Fairmont Heritage Place. We are thrilled that the accommodations exceeded your expectations and that you found our service attentive, especially from Edgar. He takes great pride in making our guests feel genuinely cared for, and we will surely pass along your kind words to him. We are also delighted you decided to capture family memories on our property with Flohr. Those special moments will undoubtedly be cherished for years to come. We appreciate your high recommendation and look forward to welcoming you and your family back soon. Warm regards,

Dear 423betsyr, Thank you for sharing your wonderful experience with us at Fairmont Heritage Place Mayakoba. We are delighted that our luxurious three-bedroom residence, complete with ample living and dining space and a private outdoor patio, made your family gathering special. We always aim to create a comfortable and memorable retreat, and we are thrilled to know we exceeded your expectations once again. We are pleased that you enjoyed attentive housekeeping service, plentiful beach time, and the unique adventure of visiting the cenote at dusk—a truly magical experience. It is great to hear that our team at the front desk and the Golf Clubhouse also contributed to making your stay exceptional. We are glad you found the NFL games at El Camaleón so enjoyable! We appreciate your kind words about Saffron at Banyan Tree. It is always a pleasure to recommend outstanding dining experiences within the Mayakoba community to our guests. Thank you for choosing to stay with us again. We cannot wait to welcome you back for another unforgettable holiday! Warm regards,

Dear Allison, Thank you so much for sharing your wonderful experience at Fairmont Mayakoba Heritage Place. We are thrilled to hear that your stay in one of our three-bedroom residences surpassed your expectations. It is incredibly heartwarming to know that Rodrigo made such a positive impact on your visit—his kindness, thoughtfulness, and dedicated service truly represent the standard of hospitality we strive to maintain. We greatly appreciate your kind words and cannot wait to welcome you back. We will be sure to pass along your compliments to Rodrigo, and we look forward to having the pleasure of serving you again very soon. Warm regards,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our 3-bedroom residence and found the accommodations to be amazing. It is lovely to know that Monica made such a positive impact on your experience. We will recognize her exceptional efforts and share your kind words with her. Monica truly embodies the level of service we aim to provide, and we are fortunate to have her on our team. However, we are very sorry to hear about your unfortunate encounter at the front desk. This is certainly not the experience we want for any of our guests. We have noted your comments about Ana and addressed this with her to ensure future interactions reflect the warmth and professionalism our guests expect. Thank you again for your honest feedback. Despite this setback, we hope you will give us another opportunity to provide the seamless five-star experience you deserve—especially with Monica by your side. Best regards,

Thank you for sharing your detailed feedback. We are delighted to hear that your family enjoyed the spacious rooms, attentive service, and amenities like the plunge pool and boat tour. It is excellent to know that our butler service exceeded your expectations and that housekeeping was punctual and thorough. We also appreciate your candid comments about areas where we can improve. We understand that certain aspects, such as the use of glass and the reliance on golf carts, could be seen as inconvenient, and we will review this as we strive to enhance our guest experience. Fairmont has a long-standing commitment against plastic. Using glass as an alternative to eliminating the single use of plastic is part of our efforts to make our guests' experience and hotel operation more sustainable with the environment. Regarding the exchange rate issue, we sincerely apologize for any frustration this may have caused. We will review our practices to ensure more alignment with the daily rate of exchange fluctuation as much as we can. Your insights are invaluable and are crucial in our continuous efforts to provide the best possible stay for all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,