Ciao Klaus :) Thank you so much for your lovely feedback and for taking the time to share your experience with us! We’re very happy to hear that you enjoyed the spacious room, our breakfast, and especially our pizza! We’ll also be sure to share your kind words with our restaurant and breakfast team. We’re sorry that the location was not exactly what you were looking for. Our neighborhood is mainly residential, but we hope you still enjoyed the quieter atmosphere and the proximity to the Vatican. We truly hope to welcome you and your family back to Mama Shelter Roma soon! Warm regards, Alessia Front Office Team

Dear Jens, Thank you very much for your lovely review and for rating your stay 90/100! We are thrilled to know that you and your family had such a pleasant experience with us. It means a lot to hear that you appreciated the friendliness and commitment of our team, the cleanliness of your room, and that any issues were resolved quickly. We're also delighted that you enjoyed both our breakfast and the food in our restaurants. Thank you for recommending Mama Shelter Roma. We truly appreciate your feedback and hope to welcome you back again soon for another memorable stay. Mirco Mama Gang

Ciao Martina Thank you so much for your lovely feedback! We’re really happy to hear that you enjoyed our location, the room, the Rooftop Bar, and the kindness of our team. We truly appreciate your suggestions and will keep working to make our guests’ experience even better. We hope to welcome you back to Mama Shelter Roma soon! ❤️ Alessia Front Office Team

Ciao Susanne! Thanks for your lovely feedback! We're delighted you enjoyed our rooms, rooftop, and location. We also appreciate your breakfast suggestions and will share them with our team. Hope to welcome you back soon! Mama ❤️ you

Ciao Barbara 😊 Thank you so much for your kind words — we really appreciate it! It means a lot to us that you enjoyed your stay, especially our team and the service. We’d be happy to welcome you back anytime! ✨ Alessia Front Office Agent

Ciao Christian! Thank you very much for your kind and detailed feedback 😊 We’re delighted to hear that you enjoyed your stay overall, especially our location, cleanliness, and the service provided by our team. It’s also great to know that your check-in, stay, and departure all went smoothly and met your expectations. We also appreciate your comment regarding the carpet, which we take on board as valuable input for future improvements. We hope to have the pleasure of welcoming you back again soon! Alessia Front Office Agent

Hi Rolf :) Thank you so much! Really happy to hear you enjoyed the rooms, breakfast, and our location near the Vatican 😊 And a big thanks for the kind words about the team, it truly means a lot to us! Hope to welcome you back to Rome again soon! Alessia, Front Office Agent

Hi Klaus! Thank you so much for taking the time to share your feedback 😊 We truly appreciate your kind words and are very happy to hear that you enjoyed your stay with us. It means a lot to the whole team to know that you felt well taken care of. Your feedback is very valuable to us, and we’ll make sure to keep improving every day to offer an even better experience next time. We really hope to have the pleasure of welcoming you again soon! Warm regards, Alessia Front Office Agent

Ciao Yann, thank you for sharing your experience, and we are truly sorry for the situation you encountered upon arrival. We completely understand how frustrating and tiring this must have been, especially late at night after your journey. Unfortunately, due to an unexpected technical issue with the last available room, we were forced to relocate you to another hotel. We arranged this solution in an alternative property that was already prepaid, and we also covered the taxi transfers to and from the hotel in order to minimize the inconvenience. As soon as the issue occurred, we promptly communicated it via the extranet. We sincerely regret that this disrupted your plans and affected your stay. Please rest assured that this situation is exceptional and does not reflect our usual standards or our commitment to providing a transparent and high-quality experience to all our guests, regardless of the booking platform. For any further assistance or to discuss this directly, please feel free to contact me at mi… I will be happy to assist you. Mama Loves You Mirco Mama Gang

Ciao Markus 😊 We’re really glad you enjoyed the design, our location, and the easy access to the subway, the Vatican Museums, and the stadium. It’s great to hear that the hotel worked well for your stay. We hope to welcome you back again soon!! Mama Loves you!❤️

Ciao Leila 😊 Vielen herzlichen Dank für Ihr großartiges Feedback! 😊 Es freut uns sehr, dass Sie sich bei uns so wohlgefühlt haben. Ihren Hinweis nehmen wir gerne auf, da er uns hilft, den Service weiter zu optimieren. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen! Mama❤️You Pierfrancesco Front Office Team

Ciao! Thank you so much for your lovely review! 😊 We’re thrilled you enjoyed your room and our friendly team. We’ll take your WiFi feedback on board and hope to welcome you and your family back very soon! Mama loves you Ana Front Office Team

Ciao Kerstin, Thank you for taking the time to share your feedback with us. I am truly sorry to read that your stay did not meet your expectations. Please accept our sincere apologies for the disappointments you experienced. We regret that the lobby atmosphere, which is designed to reflect Mama’s playful and unconventional spirit, did not resonate with you. Your impression is important to us, and we will review how to keep the area functional and welcoming for all our guests. I am also very sorry for the issue with the Wi-Fi and, above all, for the way the situation was communicated to you. This is certainly not the level of service we aim to provide, and I completely understand your frustration. Reliable Wi-Fi is essential, and you should have been informed proactively and, of course, treated with courtesy and care when asking for support. Your comment highlights a gap in our communication, and we will address this with the team to ensure it does not happen again. We are also disappointed to hear that other aspects of your stay, such as your interaction with the team, cleanliness, and check-in/check-out, did not match your expectations. Please be assured that your remarks will be shared with the relevant departments so we can improve and avoid similar situations in the future. Even though your experience was far from what we strive for, we genuinely appreciate your honesty, it helps us grow and do better. Should you be open to giving us another chance, I would be happy to personally assist with your next reservation to ensure you have a much smoother and more pleasant stay. You can reach me at mi… Thank you again for your feedback. Mama hopes to welcome you again! Mirco Front Office Team

Ciao Reinhold, Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations. Your comments are very important to us, and we will take them into consideration to continue improving our services. We hope to have the opportunity to welcome you again in the future. Best regards, Margherita Front Office Team

Ciao Rainer! Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed the location, room amenities, roof terrace, and underground parking, as well as the friendliness and helpfulness of our team. We truly appreciate your constructive feedback regarding the breakfast, coffee machines, spa area, and food quality. Please rest assured that we take all your observations seriously and will review them with our team to ensure improvements are made for the comfort and safety of our guests. Your recommendation means a lot to us, and we hope to welcome you back in the future for an even more seamless experience. Best regards, Margherita Front Office Team

Dear Achim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mama Gang

Ciao Florian, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es tut uns leid zu hören, dass wir Ihre Erwartungen nicht ganz erfüllen konnten. Ihr Feedback nehmen wir sehr ernst, denn es hilft uns, uns stetig zu verbessern und ehrliche Einblicke in das Gästeerlebnis zu bekommen. Wir würden uns freuen, wenn Sie uns bei einem zukünftigen Besuch die Möglichkeit geben, Sie voll und ganz zu überzeugen. Mit freundlichen Grüßen Front Office Team

Dear Mark, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mama Gang

Ciao Guter, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Mama Gang