Dear Sangwon J., Thank you for your kind feedback. We are pleased to know that you enjoyed our breakfast and found our team friendly and welcoming. We also appreciate your comment regarding the water refill stations. As part of our environmental sustainability initiatives, we do not provide single-use plastic water bottles in the rooms and instead offer filtered drinking water stations for all guests. This helps us reduce plastic waste and support more responsible resource use. Thank you for your understanding, and we are glad to know that overall you had a pleasant stay. We look forward to welcoming you again in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Hanna K., Thank you very much for your kind and detailed feedback. We are truly appreciate you taking the time to share your experience with us. We are pleased to know that you enjoyed our location, gym facilities, and found our team to be friendly and welcoming. Your special recognition of Khamza means a great deal to us. We are proud to have him on our team, and your kind words about his professionalism and warm service at check-in will certainly be shared with him and our management. It is especially meaningful to hear that your first impression was such a positive one and that it contributed to your overall experience in Almaty. Thank you once again for your thoughtful comments. We look forward to welcoming you back in the near future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Cholong J., Thank you for sharing your feedback. We appreciate your kind comments about the comfortable environment and our convenient location. At the same time, we understand that the distance to your room may have been inconvenient, and we sincerely regret any discomfort this may have caused. Please note that our team is always happy to assist with room preferences whenever possible. We truly hope to have the opportunity to welcome you again and provide you with an even more comfortable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Sanghyub L., Thank you very much for your kind review. We truly appreciate your positive comments about our location, convenience, and especially the friendliness of our team. It is always rewarding to know that our efforts to provide welcoming and attentive service are noticed. We are also pleased that you enjoyed the breakfast and found it to your satisfaction. Your feedback means a lot to us, and we look forward to welcoming you back for another comfortable and enjoyable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Inseok J. Thank you sincerely for your wonderful feedback. We are delighted to know that you appreciated the proactive and helpful attitude of our reception team. It is especially rewarding to hear that their prompt and thoughtful assistance during your late check-in and delayed payment made your experience smoother and more comfortable. Providing attentive and professional service at any time of day is something we truly strive for. Your kind words are greatly appreciated and will certainly be shared with the team as encouragement. We look forward to welcoming you again and ensuring another seamless and pleasant stay! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Sangwon L., Thank you for sharing your detailed feedback about your two-week stay with us. We are glad to hear that you enjoyed our convenient location, clean facilities, and friendly team, and that your overall experience was satisfying. At the same time, we sincerely apologize for the lapses in housekeeping you described. Your comments regarding the cleaning of bottles, cups, and drains have been shared with our team to ensure greater attention to detail moving forward. We truly appreciate both your kind words and your constructive suggestions, as they help us improve. We hope to welcome you back and provide an even more seamless experience on your next visit. Sincerely, Karolina Kashkovarova Guest Relations Manager of ibis and Novotel Living Almaty Jetisu.

Dear Hanmin J., Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our convenient location and found our accommodation comfortable. It’s wonderful to know that our laundry service met your expectations for cleanliness and convenience. We truly appreciate your suggestion regarding the breakfast menu. Providing a satisfying and enjoyable dining experience is very important to us, and we understand that variety plays a key role in that. We’re always looking for ways to enhance our offerings, and your input helps us better meet our guests’ needs. Rest assured, we will review your comments with our culinary team to explore options for expanding our menu selections. Your feedback is invaluable as it helps us improve and create a more enjoyable stay for all our guests. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations. If there’s anything more we can do to make your next visit even better, please don’t hesitate to let us know. Thank you once again for your review, and we look forward to serving you again soon! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear c. K., Thank you for taking the time to share your experience with us! We’re delighted to know that our location added to the convenience of your stay and allowed you to explore the area easily. Our team strives to provide not only a prime location but also a comfortable and relaxing environment for all our guests, so it’s wonderful to hear that you had a pleasant and restful stay. We are committed to maintaining high standards and continually enhancing the guest experience, so if there’s anything more we can do to make your future stays even better, please don’t hesitate to let us know. Thank you once again for your kind words. We look forward to welcoming you back and ensuring your next stay is as comfortable and enjoyable as this one! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.