Rixos Almaty 5성

고객 평점 (ALL 평가) 3.9/5 109 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Rixos Almaty - Image 1
Rixos Almaty - Image 2
Rixos Almaty - Image 3
Rixos Almaty - Image 4
506 99 Saken Seifullin Avenue, 050012 ALMATY, 카자흐스탄

호텔설명

호텔 추가 정보

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

숙박

호텔 위치

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
카자흐스탄

GPS:43.2493887, 76.9350809

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  109 리뷰

TripAdvisor 평가  4.5/5  1,029 리뷰

2024으뜸 시설

고객 평점 0.5/5

Gyu S. 가족 - 전체(All) 통지 확인

공항교통편 문의에 관한 몇번의 이메일에 전혀 답장이 없었으며, 호텔 도착시 짐을 내려주는 직원도 없었다. 체크인후도 방까지 짐을 옮겨주는 직원도 없다. 공항가는 택시를 하루전에 예약했으나, 예약시간보다 10분 늦게 도착했다. 방에 히터는 작동하지 않았다.

Dear Mr. Gyu S., Thank you for your time to share your feedback with us. We are truly sorry to hear about your experience with us. Due to high occupancy at the time, our bell team was attending to several arrivals and departures, and unfortunately, they were not immidiately available to assist you with luggage. Please accept our sincere apologies for this. We would like to clarify that we didn't recieve your transportation request email prior to your arrival. We regret any confusion or dissapointment this may have caused. For your departure, the scheduled transfer was on time, however, we understand that you checked our earlier than expected. We are sorry if this led to any misunderstanding. We truly appreciate your feedback, as it helps us to improve our service moving forward. We hope that we have the opportunity to welcome you back in the future with a more comfortable and enjoyable expirience. Kind regards, Anara Balgimbayeva Guest Relations Manager

Good Hotel - Central Location.

트립어드바이저 평점 4.0/5

the_businessdoctor 가족 - TripAdvisor 인증 리뷰

We stayed at Rixors for a week. Good rooms. Staff was friendly. We did have issues with cleanliness in the room. Food was ok… Location was probably the main reason for stay at this property.

Dear Guest, Thank for taking the time to share your feedback with us. We are happy to hear that your overall stay was good, and that you found our location and our team great. We apologize if cleaning of the room didn't meet your expectations and your comment was shared with relevant department teams. We always strive to provide the best service to all our guests and we really hope to welcome you back at Rixos Almaty. We would really appreciate if you could reach us directly at hb1n9-fo@accor.com so we can personally talk to you and get all your comments and suggestions for future improvements. Kind regards, Anara Balgimbayeva Guest Relations Manager

Great Location, But Service & Maintenance Need a Boost

트립어드바이저 평점 3.0/5

698himanshub 가족 - TripAdvisor 인증 리뷰

Rixos has a prime city-center location, but the property feels old and poorly maintained. We were upgraded to a junior suite, but worn carpets, shabby furniture, and broken curtains left a poor impression. Room service was inconsistent, elevators unreliable, and breakfast was limited with average quality. This is not the Rixos standard I’ve experienced elsewhere. The brand needs to urgently refresh the property and improve service to match its reputation.

Dear Guest, Thank you for your feedback. We are sorry to hear that your stay with us did not meet your expectations. We always strive to provide the best service to all our guests and we regret that we didn't achieve that during your stay. We would like to communicate with you personally to get all the information about your stay, and if you could write us at hb1n9-fo@accor.com, we would really appriciate that. Please be assured that your feedback is shared with all department teams and we are committed to preventing such issues in the future and to ensure that your next stay with us is comfortable and meets your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointed

트립어드바이저 평점 3.0/5

Mariya M TripAdvisor 인증 리뷰

I booked suite upon check in I was told the standard rooms are called suite after arguing I was finally given the room I booked! The rooms are old but it’s not an issue what is an issues is very poor cleaning of the rooms! The carpets are dirty and stained more over daily cleaning is not even hovering the floors! The bedsheet are changed only when you argue every few days! The ac works poorly and the hot water you have to wait twenty minutes to run before you can take a shower! I have called several times asked to speak to manager instead they just sent cleaning staff in the room without Hoover! For the price you pay it not more than three star! The only thing good is food.

Dear Ms. Mariyam, Thank you for taking the time to share your feedback with us. We regret that your stay with us didn't meet the high standards of service we are committed to provide. All your comments are being shared with all department heads and our team will conduct an internal investigation to identify the root causes of this incident so we can take the necessary steps to prevent any future recurrence. Our procedures will be thoroughly reviewed and improved accordingly. We kindly ask you to contact us at hb1n9-fo@accor.com so we can personally adress all the issues that you encountered during your stay. Kind regards, Anara Balgimbayeva Guest Relations Manager

A good hotel in a good location

트립어드바이저 평점 4.0/5

robyn r TripAdvisor 인증 리뷰

This hotel is well situated, being within walking distance of some of the main city attractions, and this is one of its main draw cards. Not sure that it is up to the standard of the number of stars advertised, but overall, it delivers a reasonable standard of accommodation, pleasant service and a fairly good breakfast (the fresh bread was very welcome). It is nevertheless in need of refreshing.

Dear Guest, Thank you for taking the time to share your feedback with us. We are happy to hear that your overall expirience was good. We always strive to provide the best expirience for our dear guests. We are more than happy to talk to you and hear your suggestions on areas that need improvement, if you could kindly write us at hb1n9-fo@accor.com, we would appreciate it. We hope that we have the opportunity to welcome you back in the future. Kind regards, Anara Balgimbayeva Guest Relations Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 135 리뷰 9.3/10 위치
  • 249 리뷰 5.4/10 객실
  • 327 리뷰 7.4/10 서비스
  • 6 리뷰 8.8/10 인터넷 가격
  • 148 리뷰 6.7/10 분위기
  • 113 리뷰 9/10 조식
  • 99 리뷰 8.3/10 편의 시설
  • 89 리뷰 3.4/10 청결도

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알마 아타 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.