Mercure Almaty City Center 4성

고객 평점 (ALL 평가) 4.7/5 269 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, 카자흐스탄

호텔설명

호텔 추가 정보

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

숙박

호텔 위치

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
카자흐스탄

GPS:43.263862, 76.939901

전화
팩스 +7 727 344 2845

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  269 리뷰

TripAdvisor 평가  4.5/5  180 리뷰

Excellent Stay in a Prime Almaty Location

트립어드바이저 평점 5.0/5

altaee_ammar TripAdvisor 인증 리뷰

The hotel enjoys an exceptional location in the heart of Almaty, putting guests withineasy reach of the city’s main attractions, restaurants, and shopping areas. The property is well-maintained, the rooms are comfortable, and the overall atmosphere is welcoming. It’s a great choice for travelers looking for convenience, accessibility, and a pleasant stay in one of the best areas of the city. إ

Great place to stay

트립어드바이저 평점 5.0/5

Constantine T TripAdvisor 인증 리뷰

It is a hotel with a great location, good facilities and very pleasant staff. Always glad to come back and enjoy my stay here. Thank you!

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our location, facilities, and the hospitality of our team. It is truly a pleasure to know that you choose to return and continue enjoying your stays with us. We look forward to welcoming you back again soon! Warm regards, Mercure Almaty City Center Team

Nice Stay at Mercure Almaty

트립어드바이저 평점 5.0/5

Debashis G TripAdvisor 인증 리뷰

It was a nice experience. It's in the city center and is on the main road, near Arbat Street. The room was nice and well-furnished; the bathroom was spacious. The room had mountain view - you can see the ranges at a distance. Staff was friendly. The breakfast spread was nice. Check-in is quick, but for check-out, you need to wait for their staff member to check the mini-bar and report, which may take a little while.

Dear Debashis, Thank you for your feedback! We’re delighted to hear you enjoyed your stay, the mountain views, and our friendly staff. We appreciate your note regarding check-out and will review our process to make it smoother for future guests. Looking forward to welcoming you back to Mercure Almaty City Centre!

Pleasant hotel stay

트립어드바이저 평점 4.0/5

Christine C Couples - TripAdvisor 인증 리뷰

We recently spent four nights here and had a pleasant stay. The location was quite central with a few good restaurants nearby and the Green Bazaar was about 20 mins walk away. Checkin was quick. When we got to the room we found only one set of face, hand and bath towels in the bathroom, and one pair of slippers and one bathroom. Rather strange cos we booked for two adults. A call to the reception and the ‘missing’ towels were brought up. The bed and the pillows were comfortable. Room was of decent size. Bathroom shower was good. No amenities provided though but luckily we brought our own. The Aircon was not very strong in the room so we had the window open to let the breeze in. Which was fine except it was rather noisy as the window faces the Main Street. But we were so tired from our outings that we slept through the noise! Two bottles of water were given each day. Breakfast selection was more than adequate, with cold and hot options. When we checked out, a very helpful and friendly staff at front desk helped us with the car that we ordered through the app. The driver was waiting on the opposite side of the hotel so he called the driver over for us. All in all we had a pleasant stay, didn’t regret our choice of hotel!

Dear Miss Christine, We very much appreciate your detailed comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive more details in feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Almaty Team

Wonderful family hotel with good service and centrally located.

트립어드바이저 평점 5.0/5

216manojb 가족 - TripAdvisor 인증 리뷰

The hotel is centrally located with TSUM mall and Arabat street at a stone throw with a lot of eating and shopping options close by. All staff speak good to reasonable level of English and were very attentive. The cherry on the cake being a small garden beside the hotel a great place to hang out in evenings with roses and swing benches.. green and garden across the city and chill vibes of the people with civic sense makes Alamaty a great holiday place. Check in - Superb and very smooth, many thanks to the front desk team. They also ensured that our request for interconnecting rooms and vegetarian breakfast were duly conveyed to the respective teams. Rooms - We were 3 adults and were ideally placed for a junior suite however due to unavailability booked 2 rooms. Thanks to the hotel team they placed us on the higher floor with interconnected rooms and one accessible room for my mother. Both rooms were east facing with good sun light throughout the day and had beautiful mountain and city views. No balconies though, we realized most hotels and apartments in Alamaty had windows than balconies. The bed was superb and rooms equipped with all modern amenities. Ambient and lounge lights, huge wardrobes, nice big wash and shower room and storage area. The Samsung TV did not connect to our I Phones but we managed to connect with a Samsung phone. Room Service: Top notch and always ready to care to our requests. Cleaning was spic and span and all amenities duly re loaded - many thanks to the team. Breakfast: As vegetarians our buffet selection was limited to salads, fruits, dry fruits and the hash browns but here comes the best part of it.. The breakfast restaurant team were top notch and ensured they made us specific Indian breakfast items every day - the Chef and the team went out of the way for us and we are so very grateful for all your amazing hospitality and the food that you fed us.. sweets were Creatively done and to fall for. Special thanks to Chef Kasem, Kristina and the entire team for taking good care of us during our entire stay. Jacuzzi and spa: Jacuzzi with a mountain and city view.. awesome but the water was not that hot and also had a lot of chlorine hence we just used it once during our stay. The other amenities like Hamam, Sauna, Shower experience etc were superb and the staff at the spa were very courteous and ensured cleanliness and dry floors at all times - thank you. In all we were fed well and taken good care of during our entire stay - thanks team Mercure Alamaty.

Thank you so much for your heartfelt and detailed feedback! 🌟 We’re truly delighted to hear that you and your family enjoyed a comfortable and memorable stay with us at Mercure Almaty City Centre. It’s wonderful to know that our central location, attentive team, and room arrangements met your expectations — especially regarding the interconnected and accessible rooms, as well as the natural light and views. Your kind words about our Front Office, Housekeeping, and especially the Restaurant team and Chef Kasem & Kristina mean the world to us. We're also very pleased that we could offer personalized vegetarian options and that you felt well cared for throughout your stay. We take note of your comment regarding the Jacuzzi temperature and chlorine levels, and will work closely with the SPA team to ensure an improved and more comfortable experience going forward. Thank you once again for choosing us and for taking the time to share such valuable feedback. We truly hope to welcome you and your family back soon for another exceptional visit in beautiful Almaty! 💛 Warm regards, Team Mercure Almaty City Centre

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 270 리뷰 9.7/10 위치
  • 324 리뷰 8.4/10 객실
  • 403 리뷰 9.3/10 서비스
  • 9 리뷰 8.7/10 인터넷 가격
  • 177 리뷰 9.2/10 조식
  • 128 리뷰 8.1/10 안락함
  • 125 리뷰 9.4/10 청결도
  • 103 리뷰 8.3/10 레스토랑

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