Novotel Almaty City Center 4성

고객 평점 (ALL 평가) 4.6/5 476 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
Novotel Almaty City Center - Image 3
Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, 카자흐스탄

호텔설명

호텔 추가 정보

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

숙박

호텔 위치

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
카자흐스탄

GPS:43.242166, 76.958027

전화
팩스 +7 727 355 3939

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  476 리뷰

TripAdvisor 평가  4.4/5  165 리뷰

2025으뜸 시설

Decently good hotel with a few quirks

트립어드바이저 평점 4.0/5

Riddhi K TripAdvisor 인증 리뷰

Decent hotel, we had a mostly positive experience, something I was apprehensive about as I read some negative reviews regarding service levels and treatment of Indian tourists. But thankfully it was fine- as long as you’re not expecting south east Asia or Middle East levels of hospitality , and frankly , the language barrier doesn’t help either - as not all staff speak English. But allowing for those differences- I had a good experience over all and will even come back given the positives. Positives - Fantastic location - major sights are walking distance, and yandex is easy if you’re not a walker - Good food though vegetarians may find it limiting beyond a few meals. - Proximity to good cafes and restaurants. We loved Navat, Pro Coffee nearby. - Front desk usually had English speaking people and was generally helpful - though you tend to have to ask for things you may get told automatically in other countries - Breakfast was not extensive but it was sufficient and tasty, with enough fruit, fibre and protein options, though those who need Indian food may find it wanting. - Indoor temperature controlled pool ( not warm, but usable in winter ) Cons - small rooms, it gets snug if it you have a child and need extra bed. Go for the suite if you have a child. - housekeeping tends to not tidy up the bedding if you leave stuff on it like clothes. We noticed this on a couple of days across rooms ( we had three rooms as a family). If we did a basic tidy up, then housekeeping put the bedding back properly. This is different from staff attitude in other countries but we got used to it. I’m not sure if that’s a true con, but just thought I would mention it so that people aren’t surprised when they come back to an unmade bed in the evening. Staff is polite mostly, if somewhat curt, but this I expected and so wasn’t phased by it. It’s just a quirk of the land. A couple of staff were chatty as well, usually the ones most comfortable in English. You may even find some Bollywood fans among the locals! As some people have noted , you have to fill a carafe from the filter on each floor as your drinking water supply in each room, but I think this is fine - it didn’t bother us too much and it’s good for sustainability. We did buy a few bottles of water from a supermarket for the very young and old people in our group. You can also order water from room service ( at a cost). Overall, Kazakh people are not overly smiley and friendly and as long as you accept that as their temperament, you will be fine. They are usually helpful if you ask, and Google translate works well and every one is used to using it. Almaty is an immensely walkable city with wide open sidewalks and a good food scene. Yandex app works very well, and takes away the English issues for getting around. I didn’t need a local sim even, I just activated Yandex app from my home country (India) before travel and was good to go.

Excellent property with kids and family

트립어드바이저 평점 5.0/5

Viketa11 가족 - TripAdvisor 인증 리뷰

Exceptional staff especially at the bar named AI sultan and Anvar- v polite - reception staff als all of them very very helpful. Kid friendly property with great location. Everything was walking distance and ice skating right outside the hotel -

Terrible Decision to choose this hotel. Staff is very business oriented mindset.

트립어드바이저 평점 2.0/5

San2706 TripAdvisor 인증 리뷰

Rooms are very small, No cleanliness, No refill of Amenities, Not a Value for Money, Not designed for a Holiday stay. Hotel staff just ask our name and straight forward handed over the room keys. No explanation given about hotel overview. The surprise element is there is no water bottle offered in room. Price Value Equation is totally negative. Room cleaning is not done despite informing them. Even Toilet seat is broken and they have not fixed till the time we had raised the voice. Above that ACCOR group do not take any responsibility to respond. I sent two messages but not responded. Also, hotel informed us that we will not get loyalty points because we had booked through agency. Overall brand has a negative image.

Good city centre hotel

트립어드바이저 평점 4.0/5

Simon21a TripAdvisor 인증 리뷰

My stay here did not start well as the hotel messed up the airport transfer on arrival and I was left stranded at 0430. They did, though, apologide with complimentary fruit, wine and bottled water and a free airport transfer on departure. Otherwise I enjoyed my stay. The room was comfortable (not lavish but standard Novotel standard), although the desk was a bit small. Breakfast was good and the bar and restaurant were lively and provided a good selection of food and drinks. There is also a fairly well-equipped gym too which looks quite new (and a swimming pool, which I did not use). The location is also very central, though I did not have time to explore the city. I would be happy to stay there again.

Thank you for sharing your feedback. We deeply regret the initial mix-up with the airport transfer and understand how frustrating that must have been. We're glad our efforts to make it right with the complimentary amenities and departure transfer were appreciated. It’s wonderful to hear that you enjoyed the rest of your stay, including the comfort of your room, breakfast, and our lively bar and restaurant. We're also pleased that our central location and gym facilities added to your experience. Thank you for your understanding, and we’d be happy to welcome you back in the future for an even smoother stay.

I WON'T STAY AGAIN

트립어드바이저 평점 1.0/5

Inspire37433098456 TripAdvisor 인증 리뷰

I stayed at this hotel last October 2025. During my stay, I lost some money from my room. I noticed that the room had been cleaned while I was out, as several items were moved and the bed had been made. In addition, I also lost my phone charger from the room. When I reported this to the receptionist, her response was very unprofessional. She appeared frustrated, hit the keyboard. Overall, many of the staff were not hospitable, and the experience was disappointing.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We always recommend guests store their valuables in the in-room safe for added security. While we have no confirmation that the items were taken by hotel staff, we take all concerns seriously. We truly regret that this affected your stay and will continue to review our procedures to ensure a more secure and comfortable experience for all guests.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 545 리뷰 9.5/10 위치
  • 537 리뷰 7.7/10 객실
  • 747 리뷰 8.9/10 서비스
  • 9 리뷰 7.1/10 인터넷 가격
  • 366 리뷰 9/10 조식
  • 223 리뷰 8.8/10 청결도
  • 201 리뷰 8.3/10 레스토랑
  • 181 리뷰 4.9/10 안락함

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