Novotel Almaty City Center 4성

고객 평점 (ALL 평가) 4.5/5 1,008 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
Novotel Almaty City Center - Image 3
Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

호텔설명

호텔 추가 정보

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

숙박

호텔 위치

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

전화
팩스 +7 727 355 3939

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,008 리뷰

TripAdvisor 평가  4.5/5  146 리뷰

2024으뜸 시설

An overpriced 3-star business hotel

트립어드바이저 평점 2.0/5

Nkhn333 TripAdvisor 인증 리뷰

This is a 3-star business hotel AT BEST. The amenities and features of this hotel don’t justify its price point. This specific property doesn’t do justice to the Novotel brand, as it’s usually positioned across Asia & Europe. There’s a very small restaurant (not 24x7), the room dining menu is very very limited, the rooms are extremely compact. This property is misclassified as a 4 star. It is at par with an Ibis or Holiday Inn in your city. Location wise, the only plus point is that it’s next door to Kok Tobe cable car station. For everything else, it’s pretty out of the way. Consider this hotel if you’re on a business trip and used to lodging in compact budget hotels. Again, the rates for this hotel don’t do justice to the services offered. Highly overpriced. If you’re on a family or romantic vacation, better check out Hotel Kazakhstan (barely 100 meters away from this hotel). They have far superior amenities, bigger rooms, multiple restaurants, courteous English speaking staff and a true 5-star vibes at 1/3rd the price. Highly disappointed with a subpar product from Accor brand.

Avoid if travelling with family or kids

트립어드바이저 평점 3.0/5

ShrutsA 가족 - TripAdvisor 인증 리뷰

So this has been a perfect example to justify how a bad behaviour can overpass all the good works that you may do. We travelled to Almaty in a night flight and reached the hotel early in the morning. Greeted by the helpdesk team (my bad to have not noted their names), who were very warm and did offer an early check-in but after a waite of some 1.5 hours which was completely fine with us. Since our 3 Year Old needed her breakfast – we entered their restaurant and met this lady called ‘’Perizat’’ at the welcome desk. Certainly the most unfriendly staff met so far here (and otherwise also I guess) with a stern look and no consideration. (i) Our ask for the menu so we can order (which was ofcourse a paid one for us) was met by a ‘rolling eyes’ reaction – as she was busy checking her face on her mobile screen and we disrupted her by asking for a service! She naturally didn’t bother to ask us for anything when we entered and it was us who had to walk upto her for this. When the order was placed, the waiter went to ask Perizat something (don’t know why and what) and she gave us another weird look and asked him for something – which we understood later was asking to randomly pick 3 bread rolls and give us. No attention to know if the ordered food reached us ! (ii) We checked if there is a manager whom we could speak with but were told he is on off (iii) The next day was to be a early day for us and for some reasons our daughter didn’t eat the breakfast. We had some ‘choco’pops’ which she had taken in her plate and since she loves them I took the leap to ask if we can carry it along by the girl who was serving us. She agreed and we asked if we can get a disposable box for it – while searching for it, she also reached Perizat – who again gave us another of her look and later came up to us with a message on her translator – ‘’you cant take that’’. While we are well aware of the policy to not take the breakfast items outrside, but it’s the first time any hotel denied taking the food for a baby!.. that also what was there on her table and nothing additional. Certainly Perizat didn’t bother to explain anything but the message was clear – ok to throw off the food but not let a baby eat it outside. (iv) The next day after the above, while we were at our table, saw an elderly couple walk-in. Probably they had taken the buffet for 1 only and the other one they wanted to pay off – to understand this, Perizat took 5-7 mins. Not just the kids, she was extremely unpleasant with the senior citizens too! Location is good. Food was just ok – only bothered to have breakfast here, more so since we didn't want to see Perizat and bear her reactions!. Travel Conceiage is good, Aliyar does a good job. The staff at the reception are all good and very warm, certainly want to help you in all the ways they can but absolutey not sure why would you want to have an incourteous and rude staff like Perizat at the welcome desk of your restaurant – her behaviour is so bad all throughout for my only takeaway of the stay is an absolute NO TO STAY HERE IF TRAVELLING WITH KIDS.

Exceptional Customer Service and Flexibility. Even Before My Stay!

트립어드바이저 평점 5.0/5

Saule B TripAdvisor 인증 리뷰

I had an outstanding experience with Novotel Almaty’s customer service recently. The staff were incredibly understanding and accommodating. Their flexibility and willingness to assist during a difficult time were truly commendable. I look forward to staying at Novotel Almaty in the future and taking advantage of their best rates and excellent service. Highly recommended!

Dear 514sauleb, Thank you so much for your wonderful feedback! We are thrilled to hear that our customer service exceeded your expectations even before your stay. Providing exceptional service and flexibility is our top priority, and we’re glad that our team could assist you during a challenging time. We truly appreciate your kind words and recommendation, and we look forward to welcoming you in the future. Rest assured, we will do our best to make your stay as enjoyable as possible with our best rates and excellent service.

시계 분실

고객 평점 0.5/5

익명 비즈니스 - 전체(All) 통지 확인

호텔방 화장실에 시계를 두고 나왔는데, 다시 연락해보니 못봤다고 함.

Thank you for bringing this matter to our attention. We have thoroughly checked your room and contacted our housekeeping team, but unfortunately, we were unable to locate the watch you mentioned. To assist you as much as possible, we also conducted additional checks in other areas of the hotel and reviewed surveillance footage, but have not yet been able to find the watch. We understand how disappointing this situation can be and want to assure you that we will continue to keep an eye out in case the watch was accidentally moved or found later. If you have any further questions or if there is anything else we can do to assist you, please do not hesitate to contact me personally by email h8… We are always here to help and will do everything possible to support you in this situation. Thank you for your understanding and patience. We hope to have the opportunity to welcome you back to our hotel and provide you with the best possible service. Kind regards, Altyn B. Operations manager

위치가 좋음

고객 평점 4.0/5

익명 비즈니스 - 전체(All) 통지 확인

친절함

K. Mansoo님께, Novotel Almaty City Center 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 602 리뷰 9.7/10 위치
  • 577 리뷰 7.3/10 객실
  • 779 리뷰 9/10 서비스
  • 13 리뷰 8/10 인터넷 가격
  • 397 리뷰 8.8/10 조식
  • 232 리뷰 8.3/10 청결도
  • 218 리뷰 4.5/10 안락함
  • 191 리뷰 8.1/10 레스토랑

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