SLS Cancun 5 gwiazdki

Ocena na stronie TripAdvisor 4.2/5 Liczba opinii: 298

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Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, Meksyk

Opis

Nasze pokoje

Lokalizacja hotelu

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Meksyk

Pozycja GPS:21.1668525, -86.8039974

Telefon
Faks +52 529986890757

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena TripAdvisor  4.2/5  Liczba opinii: 298

Certyfikat Doskonałości 2024

Sketchy hotel

Ocena na stronie TripAdvisor 1.0/5

Violeta R Opinia zatwierdzona w TripAdvisor

Unfortunately, our experience at SLS Cancun raised serious concerns about billing practices, internal controls, and fulfillment of promised benefits. Multiple reviews warned about sketchy charges and questionable currency conversions, and we experienced this firsthand. During our stay, the hotel attempted to charge us for a bottle of Patrón (360 pesos) that we did not consume. We do not drink alcohol at all. When we disputed the charge, the front desk, supervisor, and manager claimed they had photographic evidence showing the bottle missing from a room they repeatedly referred to as “Room 214.” This was especially concerning because we were actually staying in Room 204, and staff could not clearly or consistently explain the discrepancy or confirm which room the photos were taken from. Additionally, the photos they showed us were allegedly “before” images taken prior to our arrival. However, those same photos showed chips missing from the minibar that we had eaten that same day, which directly contradicts the claim that the image was taken before we checked in. When we pointed this out, staff were unable to provide a logical or consistent explanation. We were also given a complimentary bottle of champagne upon arrival, which we did not drink. We explicitly asked staff to physically check the bottle to confirm it was unopened as further evidence that we do not drink alcohol. Despite this, staff continued to argue the minibar charge rather than verify the facts. Tamara at the front desk was particularly argumentative and dismissive throughout this interaction, escalating the situation instead of helping resolve it. In addition, several Fine Hotels + Resorts (FHR) benefits promised through AmEx Concierge were delayed or not delivered as confirmed. Complimentary drinks arrived late, and privileges that were explicitly promised required repeated follow-ups, undermining the value of booking through a premium program. Based on the contradictory evidence presented and the inability of staff to accurately track rooms or minibar items, we were left deeply uncomfortable with the hotel’s billing controls. At a minimum, there appears to be a serious lack of oversight and verification. We ultimately ensured the incorrect charge was not applied, but the experience was stressful, time-consuming, and unacceptable for a property positioning itself as luxury. BEWARE: Carefully review your bill, document everything, and do not assume minibar charges or promised perks are being handled accurately.

Best housekeeping person ever

Ocena na stronie TripAdvisor 5.0/5

Kyra L Opinia zatwierdzona w TripAdvisor

The housekeeping gentleman was incredible! He was kind, attentive, and made sure our room was perfect throughout our stay. His warm attitude and excellent service truly made a difference.His name is Angel. We appreciate him very much!

Trashy, deafening party music played at all hours of the day

Ocena na stronie TripAdvisor 1.0/5

Maxwell V Opinia zatwierdzona w TripAdvisor

The music on the beach is so overwhelmingly loud that it drowns out all thought. It’s trashy party music from early morning until late at night. Everybody I’ve talked to hates it. Truly mind boggling decision by the hotel to play any music at all. We are in the process of changing hotels after five minutes on the beach, which would otherwise be beautiful and serene.

We are DEFINITELY coming back!

Ocena na stronie TripAdvisor 5.0/5

Robert H Opinia zatwierdzona w TripAdvisor

Our first time at this resort, and it was a great choice! Great amenities, great food, and great staff. This will be our go-to resort when we come back next year!!

Josué Torruco the best guitarist

Ocena na stronie TripAdvisor 5.0/5

Camper410546 Opinia zatwierdzona w TripAdvisor

I was there this summer whit my family and it was great the best experience i meat this guy that plays guitar Josué Torruco is the best his guitar skills are amazing and he is supper friendly

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 72 Liczba opinii 8.3/10 Lokalizacja
  • 152 Liczba opinii 8.5/10 Pokój
  • 184 Liczba opinii 6.4/10 Obsługa
  • 75 Liczba opinii 8.5/10 Klimat
  • 71 Liczba opinii 7.8/10 Udogodnienia
  • 62 Liczba opinii 7.1/10 Komfort
  • 51 Liczba opinii 3.2/10 Dobra oferta cenowa
  • 47 Liczba opinii 5.9/10 Czystość

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