Banyan Tree Mayakoba

Ocena na stronie TripAdvisor 5.0/5 Liczba opinii: 4 047

O hotelu

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Lokalizacja hotelu

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

Pozycja GPS:20.679979, -87.022125

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

Nasze pokoje

Banyan Tree Mayakoba offers Luxurious Villas with private pools and Beachfront Suites

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena TripAdvisor  5.0/5  Liczba opinii: 4 047

Amazing new rooms and excellent service

Ocena na stronie TripAdvisor 5.0/5

B3651KWjamest Couples - Opinia zatwierdzona w TripAdvisor

We have enjoyed three holidays at this exceptional hotel. Our most recent was the best yet. We stayed in the new suites located on the beachfront which are exceptional. Our stay was enhanced by excellent service levels provided by the beach front concierge team who were all extremely helpful however Andy stood out delivering, relaxed friendly and exceptional service. The spa, new suites, pool and facilities are all excellent. There are some good dining options within the hotel however it is useful to have access to the entire Mayakoba resort which gives you an excellent choice of dining options all of which can be reached in 10 to 15 minutes. We travel extensively and this hotel is a firm favourite.

A+ experience

Ocena na stronie TripAdvisor 5.0/5

Carolene K Opinia zatwierdzona w TripAdvisor

Everything from start to finish is done perfectly. The service is A++ ask for Andy she’s amazing. But all of the staff are wonderful and accommodating! The place is squeaky clean and gorgeous. Everything is fresh healthy and done to perfection. The best experience by far.

Dear carolenel2023, Thank you for taking the time to share your experience with the TripAdvisor community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and I’m extremely proud on the great feedback about the staff. It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Juan Carlos Cardona General Manager Banyan Tree Mayakoba

Spectacular resort- service was befuddling

Ocena na stronie TripAdvisor 4.0/5

johnyplf Opinia zatwierdzona w TripAdvisor

This is simply an exceptional resort with spectacular facilities and genuinely gracious staff. If it wasn't for the service issues, it would be a five plus rating. When you arrive into the main facility, it is simply stunning with the architecture aand the beautiful courtyard lagoon. The rooms are spacious, impeccably clean and beautifully decorated. Housekeeping service was excellent and non intrusive. The grounds are sprawling but it doesn't seem like any of the villas are out of walking distance from the main facility. The beach, golf and other hotels are not walkable in my view but bikes are provided for each villa and golf cart transportation is never more than five or 10 minutes away, max. Gym is excellent and even has a decent set of free weights and a smith rack. Food and drink at the casual restaurants, Oriente, Copa and Sands, were excellent. The tequila tasting was a great experience and was one of the highlights of our stay. The main problem we encountered was service at the high end dinner restaurants. As others have said, they are incredibly expensive so this is just not acceptable. There were a number of issues which culminated in me talking to management and, to their credit, it improved significantly but what happened happened and it marred our experience. Just a note here- the prices here are no joke. It is Manhattan plus- 120 for a an a carte filet, 8x retail for the lower priced wines. The front desk was also a frustration. We had a couple of minor problems with our room so we spoke to someone in person after our breakfast. Late that day, when I called to check on status, they had no record of our request. It took me five days and multiple request to just get a copy of my folio. Five days after that to get answers on two questions I had. These issues were frustrating, especially for what we were paying. What drags the rating back up to a four is that the management team is responsive and takes every problem seriously, which meaningful to me.

This is the definition of luxury.

Ocena na stronie TripAdvisor 5.0/5

Melissa B Opinia zatwierdzona w TripAdvisor

This is the definition of luxury. As it is not only about the facilities, the view, the food but the personized service. Having my own pool within the tropical atmosphere, it really makes it a vacation. I was in the lagoon section. We enjoyed the beach club as well, with a laid back feeling but yet the food was great! La Copa and The Burger shop stayed true to the flavor those cultural cousine are popular for. Ixcel was the best of our romantic getaway. We will be back, as there so much to try yet.

Must visit!

Ocena na stronie TripAdvisor 5.0/5

patriciacP2847LG Opinia zatwierdzona w TripAdvisor

Beautiful property! we ate at saffron. What an amazing restaurant. They make you feel special from the moment you step foot in the restaurant. And you eating near the water is incredible. The food is amazing. Definitely get the sticky rice dessert with mango fruit and coconut ice cream. Our waiter was so nice and really attentive and personable. What a wonderful experience!

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