The Harlow Hotel By Accor 3성

고객 평점 (ALL 평가) 3.4/5 150 리뷰

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, 영국

호텔설명

호텔 추가 정보

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

숙박

호텔 위치

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
영국

GPS:51.75578, 0.126321

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 100% 금연 호텔

The Sculpt Bar

Unwind in our modern bar, where you'll find all your favourite tipples and a variety of snacks on our bar menu. Sports fans can also catch all the latest action on TNT Sports.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.4/5  150 리뷰

TripAdvisor 평가  3.2/5  1,028 리뷰

Dishonesty and terrible customer service

트립어드바이저 평점 1.0/5

Honestjohn2020 TripAdvisor 인증 리뷰

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Good value, clean, good food and friendly helpful staff.

트립어드바이저 평점 5.0/5

marcusantonias TripAdvisor 인증 리뷰

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Hired room/wake

트립어드바이저 평점 5.0/5

debbie V TripAdvisor 인증 리뷰

Held a wake in The Norfolk Room which was perfect. The staff were very attentive throughout., and the food was good. Everything was handled smoothly and respectifully.

Dear Debbie, Thank you for sharing your experience following the recent wake held in The Norfolk Room at Harlow Hotel. We are deeply honored that you entrusted us with such an important occasion. It means a great deal to us to hear that everything was handled smoothly and respectfully, and that our team provided attentive support throughout. We are glad the food met your expectations and that the room suited your needs. Please accept our heartfelt condolences once again, and know that we are here for you should you ever need our support in the future. With sincere sympathy, The Team at Harlow Hotel

Always a great stay

트립어드바이저 평점 5.0/5

958sammyh TripAdvisor 인증 리뷰

I’ve stayed here a few times now. Each time has been great. The receptionist Ufuoma is always so welcoming with her fabulous smile, plus she’s super efficient and professional in her role. I will continue to visit when I travel from Stansted or visit friends this way. Rooms always clean and comfortable - a plus point for me is the use of a super hot bath. There’s a hair dryer and kettle for tea and coffee - everything you need really. I always book the buffet breakfast, which is plentiful and tasty. I will be back soon, thanks.

Thank you very much for taking the time to share such a detailed and positive review. We are delighted to hear that you consistently enjoy your stays with us and that our team continues to make you feel welcome. Your kind words about Ufouma will be shared with her, and we are pleased to know her professionalism and warm approach made a positive impression. It is also encouraging to hear that you find the rooms clean and comfortable and that the in-room amenities and breakfast offering meet your expectations. We are particularly pleased that the buffet breakfast remains a highlight of your visits. We truly appreciate your loyalty and look forward to welcoming you back again very soon. The Harlow Hotel Management Team.

Lovely stay for work ufuoma and Natasha great help

트립어드바이저 평점 5.0/5

Clive91 TripAdvisor 인증 리뷰

Food and hospitality was really nice the staff were helpful and the room was of decent size and experience too thanks you xx

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 251 리뷰 7.6/10 위치
  • 694 리뷰 6.5/10 객실
  • 595 리뷰 7.2/10 서비스
  • 9 리뷰 6.7/10 인터넷 가격
  • 357 리뷰 6.8/10 청결도
  • 237 리뷰 5.3/10 조식
  • 213 리뷰 3.2/10 레스토랑
  • 210 리뷰 4.6/10 가격 대비 가치

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주변에 있는 다른 시설

Harlow 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.