노보텔 런던 엑셀 4성

고객 평점 (ALL 평가) 4.3/5 1,593 리뷰

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호텔설명

호텔 추가 정보

  • 엑셀 전시 센터 맞은편에 위치

  • Royal Victoria 역에서 도보 3분 거리

  • 세련된 분위기에서 편안하게 즐기는 식사

  • 컨퍼런스에 필요한 모든 시설이 완비된 회의실

  • 모든 객실에서 무료 인터넷 이용 가능

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호텔 위치

노보텔 런던 엑셀

Western Gateway, Royal Victoria Dock
E16 1AA 런던
영국

GPS:51.507933906029066, 0.0232424366007321

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

UPPER DECK RESTAURANT

노보텔에서 맛있는 식사를 즐겨보세요. 캐주얼한 인테리어를 배경으로 다양한 현지 및 세계 각국 요리를 제대로 맛볼 수 있습니다. 식사를 즐기든, 간단히 음료만 이용하든 간에 노보텔에서만 경험할 수 있는 특별함을 만끽할 수 있습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,593 리뷰

TripAdvisor 평가  4.2/5  3,629 리뷰

2025으뜸 시설

Beautiful location but sadly bad experience due to my room being flooded prior to checkin

트립어드바이저 평점 3.0/5

davidiwanow TripAdvisor 인증 리뷰

The staff were wonderful on check-in and provided me with an upgraded room to a suite 248 which was appreciated. It was late and I watched a bit of TV and sat on the couch and talked to some friends on the phone when I was getting ready for bed I took off my shoes only to discover that I was standing in a pool of water. The carpet was soaked on both sides of the bed so at 1133pm I went downstairs to inform the front desk staff. The initial conversation seemed to feel more like I was being blamed for the flooding but he assured me that he would sort out moving me to a new room. I then went back upstairs and waited for almost an hour before I went back downstairs only to be informed that the other staff member went home and didn't pass on any details about the flooding issue. I then spoke to the front office manager who had just started and was standing next to the staff member when I reported the issue earlier but had apologized and advised that no handover notes had been made before they went home for the evening. I provided photos and video showing the extent of the flooding and in fairness the front office manager did quickly resolve the issue of finding me a new room so I could get some sleep. The new suite 748 was beautiful and I did get a good nights sleep but less sleep than I originally planned due to the late night room shuffle. These types of things happen and the front office manager did his best to resolve the situation but more care could be taken by staff to ensure rooms are ready for guest arrival and when an issue is raised to staff it's taken seriously the first time and they aren't blamed and ignored. The WiFi was fast at 100mb/s which is great and the location to London ExCel can't be beaten as it's just 150 meters away. There is Custom House DLR and Elizabeth line just a few minutes walk away. I would say the price/value for money and the location is really good it's just a shame that I had a bad guest experience. The noise level was almost zero which was rare for a central London hotel room.

Early check in by Catherine

트립어드바이저 평점 5.0/5

亦婷 朱 TripAdvisor 인증 리뷰

The location and service is good. The hotel looks really nice

Dear V8517QY_ Thank you, for your kind review. We’re happy to hear that you enjoyed the early check-in, our location, and the service. It’s great to know you found the hotel beautiful as well. We look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Spectacular stay

트립어드바이저 평점 5.0/5

Meharpal G TripAdvisor 인증 리뷰

Absolutely lovely night’s, Rayan was incredibly helpful! Room was stellar and food was amazing. Best value for money near Excel centre

Dear Meharpalg, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Rayan met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Very good

트립어드바이저 평점 5.0/5

Toby H TripAdvisor 인증 리뷰

5. Check in with Smith was excellent. He helped me a great deal. Acomodating and knowledgeable. I have stayed her many times and often check in is a bit hit or miss but today fantastic.

Dear Toby H, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Hospitality was good. Smit at the lobby guided us well.

트립어드바이저 평점 5.0/5

Preetam R TripAdvisor 인증 리뷰

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Dear Preetamr2019, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,576 리뷰 9.3/10 위치
  • 2,159 리뷰 6.8/10 객실
  • 2,389 리뷰 8.6/10 서비스
  • 36 리뷰 7/10 인터넷 가격
  • 995 리뷰 6.3/10 청결도
  • 985 리뷰 5.9/10 안락함
  • 838 리뷰 7.8/10 조식

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