贝德福德中心美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 476 评论

保证最优惠房价
贝德福德中心美居酒店 - Image 1
贝德福德中心美居酒店 - Image 2
贝德福德中心美居酒店 - Image 3
贝德福德中心美居酒店 - Image 4
2 St Marys Street, MK42 0AR 贝德福德, 英国

描述

酒店其他优惠

  • 会议场地最多可容纳 450 人，包括私人酒吧和 7 间会议室

  • 可从餐厅、卧室和活动场所欣赏大乌兹河的壮丽景色

  • 酒吧区可收看体育频道直播

  • 酒店内设有停车场

  • 位于市中心，交通便利

我们的客房

酒店位置

贝德福德中心美居酒店

2 St Marys Street
MK42 0AR 贝德福德
英国

GPS:52.133977, -0.465752

电话
传真 +44 1234 799902

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Riverside Restaurant

在我们的河畔餐厅一边用餐，一边欣赏大乌兹河的美景。餐厅供应丰富多样的英国和全球各地美食佳肴，而且这些菜肴均采用可持续采购的当地甄选食材烹饪而成。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  476 评论

TripAdvisor 评级  4.2/5  303 评论

卓越奖 2024

Love at bar

Tripadvisor 评级 5.0/5

Ben C 商务住宿 - 经 TripAdvisor 认证的评论

I've been staying here since 3 months and I love it here the rooms are really nice ...... Food is lovely......i had breakfast once it had many options loved it.... but one lady her name is Love she has been nothing but courteous during my stay at Bedford. She is an absolute pleasure

Dear Ben C, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations and the variety offered at breakfast. It's especially wonderful to know that Love has made your experience even more enjoyable through her courteous service. We appreciate your feedback and look forward to welcoming you back for many more stays. Best regards, Denisa Lushi Front Office Manager

Scarse customer attention with bad consequences on the customer

Tripadvisor 评级 1.0/5

LLauraP1985 经 TripAdvisor 认证的评论

The staff registered our vechicle in a wrong way and we received then 2 fines 60£ each + 60£ of administration fee due to unregistered vehicle in the parking area. After 8email, we have obtained NO REFUND because not in the regular internal procedure. Unbelievable from an international chain. I do not suggest this hotel mainly because of this and in particular for the attention to the customer.

Dear Laura Thank you for taking the time to share your concerns regarding your recent experience at our hotel. We sincerely apologize for the inconvenience caused by the registration error with your vehicle, as well as the subsequent fines you incurred. We understand how frustrating this situation can be and appreciate your feedback regarding our customer service. Your comments will be reviewed as we continually strive to improve our guest experience. Kind regards, Denisa Lushi Front Office Manager

Very friendly hotel staff

Tripadvisor 评级 5.0/5

Samee K 经 TripAdvisor 认证的评论

After spending a year at this hotel…. I have had many issues with my room card. However, Remalia is quick to sort these issues out promptly. She is very social and an an asset to the hotel. During the past year of stays, I have also had the joy of meeting Milena who is always working with a smile.

Dear Samee K, Thank you for your kind words regarding our staff, particularly Remalia and Milena. We are delighted to hear that they have made your experience enjoyable during your extended stay. We appreciate your patience concerning the room card issues you encountered, and we will continue to support our team in providing excellent service. Best regards, Denisa Lushi Front Office Manager

Food overpriced for what it is! Reply from the hotel lacking any effort to rectify!

Tripadvisor 评级 2.0/5

Loan U 经 TripAdvisor 认证的评论

First stay at the Hotel and was allocated a room near the elevator and the room was very dated, and did not look like the images on their website. When I requested if I could have a room not near the elevator and advised the receptionist the room did not look like anything like the images on their website, so I am assuming some have been refurbished, and if I could have a more spacious room. She advised me spacious rooms are allocated to double occupancy first and not single travellers! I was surprised with that response as the price was the same for single & double occupancy! I was allocated another room, which DID look like the images. Corridors to the rooms were dirt, dated and very depressing! Lift button broken to Ground Floor missing! Dined at the restaurant and the food is overpriced for the quality & quantity you get! A couple of handful of nachos and a tiny pot of guacamole for £5!!!! You would get more for your money in London! Passion fruit Martini was very delicious and would definitely recommend and the waitress Kaur was very attentive. When I asked her to charge the meal to my room, she advised I need pre-authorisation and would check with the receptionist if I could, in which the receptionist refuse my request to charge the meal to my room! Had a restless night sleep as there was a bubbling water sound, every hour from the air conditioning, even though it was turned off! Rainforest shower head was lovely and really relaxing! Gave the feedback to the receptionist on check out, who said she would feedback to management, and didn't seem bothered or offer an apology! Ok hotel for a one night stay! **EDITED to respond to the Hotel's response below: Cleary insight is not valued, as no effort to rectify, just a standard reply of "apology", so therefore will not be returning to the Hotel in the future! Thank you for taking the time to share your experience at Mercure Bedford Centre Hotel. I sincerely apologise for the inconveniences you encountered during your stay. It is disappointing to learn that the initial room allocation did not meet your expectations and that the condition of the corridors and lift buttons fell short of our usual standards. Regarding your concern about room allocation policies, I understand your frustration, and I appreciate your feedback on this matter. We strive to provide our guests with the best possible accommodations, and I am glad to hear that the second room met your expectations. I regret that you found our dining options to be overpriced and that the charging policy for meals was not clearly communicated. Your comments about the air conditioning and the reception staff’s response at checkout have been noted, and I assure you they will be addressed with the team. Thank you for your positive remarks about the Rainforest shower and our attentive staff member. We value your insights and hope to welcome you back for an improved experience in the future. Denisa Lushi Front Office Manager

Excellent bar service

Tripadvisor 评级 4.0/5

933frazerh 商务住宿 - 经 TripAdvisor 认证的评论

Excellent bar service from Jurgen & Kushi who make sure you are looked after in every way and as a regular customer this brings me back to the hotel. Good is good quality and an excellent range of drinks. The views are stunning right in the middle of town

Dear 933frazerh, Thank you so much for your kind words and continued loyalty! We're delighted to hear that Jurgen and Kushi consistently provide you with excellent service — they’ll be thrilled to know they made a positive impact on your experience. It’s always a pleasure to welcome you back, and we truly appreciate your recognition of our drink selection and stunning location. We look forward to seeing you again very soon! Warm regards, Denisa Lushi Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 589 评论 8.7/10 位置
  • 1,176 评论 6.5/10 房间
  • 873 评论 8.3/10 服务
  • 20 评论 7.1/10 上网
  • 413 评论 5.2/10 清洁度
  • 352 评论 8/10 早餐
  • 252 评论 3.6/10 设施
  • 13 评论 1.1/10 运动休闲

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