雅高酒店集团旗下北卡迪夫酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 334 评论

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雅高酒店集团旗下北卡迪夫酒店 - Image 1
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雅高酒店集团旗下北卡迪夫酒店 - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, 英国

描述

酒店其他优惠

  • 酒店内设有停车场

  • 允许携带宠物

  • 健身设施

  • 会议室和多功能厅

  • 可收看体育频道的酒吧区

我们的客房

酒店位置

雅高酒店集团旗下北卡迪夫酒店

Circle Way East, Llanedeyrn
CF239XF CARDIFF
英国

GPS:51.508327, -3.147213

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Bay Restaurant

在 Bay 餐厅品尝各种当地风味菜肴。餐厅从历史悠久的 Tiger Bay 码头区汲取灵感，供应各式美食，包括牛排、汉堡和披萨。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  334 评论

TripAdvisor 评级  4.0/5  293 评论

Great Host

Tripadvisor 评级 5.0/5

Josh B 经 TripAdvisor 认证的评论

Panchi was a brilliant host, the service and food in the restaurant was great. The rooms were spacious and beds were super comfortable. Stayed 5 nights for work and the location was so convenient for local shops. Highly recommend this hotel and the attached restaurant.

Good weekend hotel

Tripadvisor 评级 4.0/5

Carol R 经 TripAdvisor 认证的评论

Excellent value for money (two night stay) Staff very welcoming and Panchi in the restaurant was excellent. Food good and reasonably priced. Found hotel well positioned for us to do some shopping and sight seeing without using the car. Thankfully a promotion so avoided the £8 daily parking.

Dear Carol, Thank you for your review. We are delighted that you appreciated the value for money, our welcoming staff and the delightful dining experiences offered by Panchi at our RGB Restaurant. It is also great that our hotel's location contributed positively to your shopping and sightseeing activities, providing convenient access without the necessity of a car. Additionally, we're pleased to hear that our parking promotion added to the satisfaction of your stay. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Average at best, poorly trained staff

Tripadvisor 评级 2.0/5

Escape48152405348 经 TripAdvisor 认证的评论

Stayed here for 2 nights. Room was ok but it’s not a 4* Hotel. Staff i found were not the most welcoming and the room was far too dark and it was cold too. Bathroom had mould on the ceiling. Room was average at best Premier Inn beds are far more comfortable. The issue with the staff was that they just didn’t make you feel very welcome and it felt off putting having too ask them anything. There was no information about anything when checking in. I think some if the staff need retraining in customer service. However the buffet breakfast was very nice if abit expensive at £14.50 each. Would I stop here again ? Only if Premier Inn was fully booked it wouldn’t be my 1st choice.

Dear Guest, Thank you for taking the time to provide us with your review. We are pleased that you enjoyed our buffet breakfast. Our RGB Restaurant takes pride in offering a varied menu with specialties from the charcoal grill and we're glad this aspect of your stay was satisfactory. Your comfort is our top priority and we're, however, sorry to hear that you found the room temperature unsatisfactory. Our rooms are equipped with individual controlled air-conditioning, which can be adjusted to your preference. We apologise if this wasn't clearly communicated during your stay. Regarding the room lighting, we appreciate your feedback and will review this with our maintenance team. Moreover, we are deeply concerned about your comments regarding our staff's demeanor. At Mercure Cardiff North, we strive to provide a warm and welcoming atmosphere for all our guests. We will use your feedback as a training opportunity to ensure our team consistently delivers the high standard of service we aim for. We also acknowledge your feedback on the breakfast price as we aim to ensure our offerings represent the value we provide. Regarding the room quality, we continuously invest in maintaining and upgrading our facilities. Your observations about the bathroom will be addressed promptly. We offer various room types, including our Privilege Rooms with additional amenities, which might better suit your preferences for future stays. We hope you will return for an improved experience in the future. Kind regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Expensive, poor facilities, unwelcoming staff

Tripadvisor 评级 2.0/5

Sunshine816255 经 TripAdvisor 认证的评论

Very poor hotel stay. The room was freezing cold when we arrived as the window had been left open and the window catch was broken. The room was dark with awful lighting. There were only 2 very flat pillows on the double bed and no extra ones anywhere in the room. The shower is a large overhead type and no shower caps available if you were not planning to wash your hair. Very old dirty looking air conditioning unit on the wall for heating and a portable oil radiator with broken wheels. We came in around 10.40pm and asked if it was possible to order drinks from the bar and were made to feel like we were a great inconvenience. Drinks were very expensive. 1 pint of lager and a Gin and lemonade, 2 packets of crisps came to over 20 pound. The room was £90 (breakfast not included) and we were surprised to be charged another 8 for parking. Especially considering how far outside the city the hotel is.

Dear Sunshine, Thank you for sharing your experience with us. We are sorry that your recent stay did not meet your expectations. The comfort of our guests is paramount, so it is concerning to hear about the issues you faced with your room's temperature and lighting. Our team strives to maintain a pleasant environment, and we appreciate your feedback on the condition of the air conditioning unit and the absence of extra pillows. Moreover, we regret that you felt unwelcome when trying to order drinks from our bar. Our team aims to provide a friendly and accommodating service at all times. We understand that the pricing of our offerings may not have met your expectations, and we appreciate you bringing this to our attention. Additionally, while our hotel is situated in a quieter area close to business parks and key attractions in Cardiff, we understand that this may not align with everyone's preferences. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more satisfying experience, Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Great hotel and staff

Tripadvisor 评级 5.0/5

Kailan1407 Friends getaway - 经 TripAdvisor 认证的评论

Great hotel. Staff very friendly and helpful. Hotel very clean. Breakfast was very nice. We have no fault with this hotel. One of the cleanest hotels we have stayed in. Quiet location. About 3-4 miles from the city centre but £15 for a Uber to the city.

Dear Kailan, Thank you for taking the time to share your wonderful feedback about your stay at Mercure Cardiff North. We are thrilled to learn that you had such an exceptional experience at our hotel. It's fantastic to hear that you found our hotel to be great and one of the cleanest you've stayed in. We take great pride in maintaining high standards of cleanliness throughout our property. We're pleased that you enjoyed our breakfast offerings and appreciated the friendly and helpful nature of our staff. At Mercure Cardiff North, we strive to provide a warm and welcoming atmosphere for all our guests. Our location in a quiet residential area, about 4 km from the city centre, offers a peaceful retreat while still providing easy access to Cardiff's attractions. We're glad you found it convenient to use ride-sharing services to explore the city. We hope to have the pleasure of welcoming you back to Mercure Cardiff North in the future. Best wishes,

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其他网络用户评价我们的酒店

  • 649 评论 7.6/10 位置
  • 1,471 评论 7.1/10 房间
  • 1,037 评论 7.6/10 服务
  • 26 评论 7.6/10 上网
  • 868 评论 7.2/10 舒适度
  • 658 评论 6.7/10 清洁度
  • 434 评论 7.4/10 早餐
  • 316 评论 5.7/10 设施

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